Customer Service Representative Job at Robert Half in New Hyde Park

We are offering a contract to permanent employment opportunity in the industry for a Customer Service Representative. This role is based in the New Hyde Park, New York, 11042, United States. As a Customer Service Representative, you will be expected to effectively manage customer inquiries, maintain accurate records, and ensure smooth data entry processes.

Responsibilities:
• Respond to inbound calls from customers promptly and professionally
• Provide exceptional customer service in a call center environment
• Ensure accurate and efficient data entry for all customer interactions
• Handle email correspondence with customers, ensuring timely and appropriate responses
• Manage both inbound and outbound calls, maintaining a high level of professionalism
• Utilize Microsoft Excel and Microsoft Word to maintain customer records and process information
• Enter customer orders accurately into the system
• Schedule appointments for customers as necessary
• Monitor and manage customer accounts, taking appropriate actions as required.• Proficiency in answering inbound calls and providing high-quality customer service
• Experience in a call center environment, handling both inbound and outbound calls
• Excellent customer service skills, with a focus on resolving customer issues efficiently
• Ability to perform data entry tasks with high accuracy and attention to detail
• Skilled in email correspondence, with a focus on detail-oriented and timely communication
• Proficiency in using Microsoft Excel and Microsoft Word
• Experience in order entry, ensuring all customer orders are accurately processed
• Ability to schedule appointments, managing multiple calendars and prioritizing effectively