Customer Service Representative - 1 - Loyalty Services Job at Robert Half in Col

We are offering a contract for a meticulous Customer Service Representative - Loyalty Services in Columbia, South Carolina. This role primarily involves addressing customer service concerns and inquiries while also focusing on retention and promoting the value of our products and services. The position requires a hybrid schedule, with three days on-site and two days remote.

Responsibilities:
• Address customer service concerns, inquiries, and activities, serving as the first point of contact for customers
• Engage with customers through both inbound and outbound calls to assist those wishing to cancel their existing insurance coverage, providing detailed product benefits and resolving service and claims issues
• Align our products with the needs of the client, ensuring a positive customer experience through professionalism and knowledge of our products and systems
• Contribute to the collection of current and past due premiums
• Offer detailed information about policy statuses
• Assist with basic technical troubleshooting for website/app related issues
• Meet or exceed expectations for departmental standards related to quality, average handle time, auxiliary time after call work, and other KPIs
• Provide feedback to leadership, supporting process improvements and understanding organizational objectives
• Exhibit and practice the organization's common purposes and shared traits
• Be willing to perform other duties as assigned
• Represent the company values: personal connection, empathy, problem-solving, and ownership.• Proficient in providing top-notch Customer Service
• Strong Communication skills, both written and verbal
• Experience in Sales and ability to drive sales growth
• Ability to provide Training to team members
• Familiarity with company Policy and Planning Processes
• Commitment to ensuring Quality in all tasks
• Experience handling Inbound and Outbound Calls
• Knowledge of Insurance policies and procedures
• Capable of Supervising a team and ensuring productivity
• Proficient in using About Time software or similar tools
• Understanding of Benefit Functions within a company
• Strong Leadership Skills and ability to motivate a team
• Familiarity with Hiring Processes
• Ability to Troubleshoot and solve problems efficiently
• Understanding of Collection Processes and best practices
• Proficient in using Websites for various tasks
• Experience in Claim Administration
• Fluent in English Language
• Familiarity with industry Practices and standards
• Fluency in Spanish Language is a plus
• Excellent Time Management skills
• Proven track record in Selling products or services
• Ability to Execute plans and strategies effectively
• Strong Collaboration skills and ability to work in a team.