New Waterloo
New Waterloo is hiring: Housekeeping Supervisor in Cleveland
New Waterloo, Cleveland, OH, United States, 44114
Job Details
Job Location
Fidelity Hotel - Cleveland, OH
Salary Range
$20.00 - $20.00 Hourly
Description
FIDELITY HOTEL is hiring for a HOUSEKEEPING SUPERVISOR
Fidelity Hotel is an adaptive reuse project located at 1940 E. 6th Street in the historic 103-year-old Baker Building. Fidelity Hotel will have 97 guest rooms & suites, each with tailored amenities, custom-designed furniture, and thoughtfully curated art. The property will feature a full-service restaurant, bar, event & meeting spaces, and a private dining room. Fidelity Hotel is an homage to Cleveland's long-standing ideals. Our unwavering dedication to the city's soul is expressed through the design, brand, art, amenities, and community programs - all carefully selected to be additive to and reflective of the innovation & creativity that makes Cleveland so special.
JOB OVERVIEW
The Housekeeping Supervisor is responsible for coordinating and supervising the housekeeping team to ensure the cleanliness and orderliness of all areas within the hotel. This role will assist in training and guiding housekeeping staff, inspecting rooms and public areas, and addressing guest requests or concerns related to housekeeping.
What you'll do:
Who you are:
BENEFITS
We are proud to offer competitive wages and the following benefits for full-time employees:
ABOUT NEW WATERLOO
New Waterloo is a community-centric independent hospitality company based in Austin, Texas. We use our platform to intentionally empower and get behind the choices of our people and communities - creating environments that sustain lasting social impact. Our team of hospitality experts provide the resources, talent, passion, and collaboration necessary to foster thoughtful places and thriving businesses. Our brands include South Congress Hotel, Revival Hotel, El Capitan Hotel, La Condesa, Sway, Cafe No Se, Manana, Maie Day, Otoko, Watertrade, Il Brutto, Butler Pitch & Putt, Albert Hotel, Fidelity Hotel and Trick Hat Workway.
New Waterloo is an equal-opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status
Job Location
Fidelity Hotel - Cleveland, OH
Salary Range
$20.00 - $20.00 Hourly
Description
FIDELITY HOTEL is hiring for a HOUSEKEEPING SUPERVISOR
Fidelity Hotel is an adaptive reuse project located at 1940 E. 6th Street in the historic 103-year-old Baker Building. Fidelity Hotel will have 97 guest rooms & suites, each with tailored amenities, custom-designed furniture, and thoughtfully curated art. The property will feature a full-service restaurant, bar, event & meeting spaces, and a private dining room. Fidelity Hotel is an homage to Cleveland's long-standing ideals. Our unwavering dedication to the city's soul is expressed through the design, brand, art, amenities, and community programs - all carefully selected to be additive to and reflective of the innovation & creativity that makes Cleveland so special.
JOB OVERVIEW
The Housekeeping Supervisor is responsible for coordinating and supervising the housekeeping team to ensure the cleanliness and orderliness of all areas within the hotel. This role will assist in training and guiding housekeeping staff, inspecting rooms and public areas, and addressing guest requests or concerns related to housekeeping.
What you'll do:
- Adhere to all standards of operations, policies and procedures, manuals, training material, memos, and verbal instruction
- Supervise the housekeeping team; assign and delegate tasks, ensuring efficient coverage and proper work distribution
- Set and maintain high cleanliness and service standards throughout the hotel; conduct regular inspections to ensure that all housekeeping activities meet established criteria
- Provide training to new team members and ongoing development opportunities to enhance their skills and knowledge; conduct regular training sessions to reinforce proper cleaning techniques and safety protocols
- Monitor housekeeping supplies, linens, and equipment inventory; coordinate with the appropriate department to ensure an adequate stock of housekeeping supplies
- Coordinate with the front office to ensure that guest rooms are ready for occupancy; maintain accurate records of room status and work closely with the front office to manage room inventory
- Address guest concerns or feedback related to housekeeping promptly and effectively; strive to enhance guest satisfaction through exceptional service
- Ensure that all housekeeping practices adhere to safety and security protocols; comply with health and safety regulations to maintain a safe working environment
- Prepare and maintain cleaning schedules for all areas, including guest rooms, public spaces, and employee areas; monitor staff adherence to schedules and address any issues
- Prepare and submit regular reports on housekeeping operations including room occupancy, cleaning schedules, and staff performance
- Work collaboratively with other departments such as maintenance and front office to address any maintenance or guest-related issues that may require attention
- Assist in the implementation of special projects
- Ensure open lines of communication with all departments and management via email, logbooks, meetings, etc. to ensure all needs of the outlet are met
- Be available to fill in and assist in other areas as needed to ensure the efficient operation of the outlet as directed by the outlet manager and attend relevant meetings as directed
Who you are:
- You have1-3+ years of experience in a housekeeping role preferred.
- You are fluent in English and Spanish preferred.
- You are able to interpret standard operating procedures, safety, and sanitation instructions.
- You are detail-oriented and take ownership of your work.
- You use your time wisely and are an expert in prioritizing.
- You have a strong work ethic and can work both autonomously and with a team.
- You're an excellent communicator and lead by example.
BENEFITS
We are proud to offer competitive wages and the following benefits for full-time employees:
- Up to 3 weeks paid time off annually
- 50% off discount at most New Waterloo restaurants
- Health, vision + dental benefits
- 401K matching
- Paid holidays
- Volunteer pay
- Tuition reimbursement
- Referral bonuses
- Discounts at our shops, hotels + local partnerships
ABOUT NEW WATERLOO
New Waterloo is a community-centric independent hospitality company based in Austin, Texas. We use our platform to intentionally empower and get behind the choices of our people and communities - creating environments that sustain lasting social impact. Our team of hospitality experts provide the resources, talent, passion, and collaboration necessary to foster thoughtful places and thriving businesses. Our brands include South Congress Hotel, Revival Hotel, El Capitan Hotel, La Condesa, Sway, Cafe No Se, Manana, Maie Day, Otoko, Watertrade, Il Brutto, Butler Pitch & Putt, Albert Hotel, Fidelity Hotel and Trick Hat Workway.
New Waterloo is an equal-opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status