Andover Bank is hiring: Retail Administrator in Andover

Description:

POSTION SUMMARY

The Retail Administrator provides clerical and administrative support to the Senior Vice President, Chief Banking Officer and the Vice President of Retail Banking, the Retail Banking group, and other senior officers as needed. This position maintains a high level of professionalism, exceptional organizational skills, confidentiality, multitasking, accuracy and requires superior computer skills.

ESSENTAIL DUTIES AND RESPONSIBILITIES

· Regular onsite attendance, travel as needed, remote work permitted according to procedures

· Ability to work well with others in a team environment

· Ability to work independently with little direction

· Provides accurate, efficient and exceptional customer service to internal and external customers

· Maintains knowledge of bank regulations, security and compliance responsibilities, products, policies, procedures and meets deadlines

· Assists executive team as needed, schedules meetings, takes minutes, etc.

· Assists in coordinating Community Banking Events as needed

· Prepares written and electronic correspondence

· Oversees retail vendor management – monitors contract due dates

· Compiles data for audits and reports from multiple sources, for marketing, staff efficiency, incentives, board meetings, management and retail meetings.

· Updates retail information in The Hub

· Reviews and processes retail invoices for payment after verification with Community Sales Managers or Leads as needed

· Participates in committees as needed

· Maintains messaging for electronic information signs at branches

· Assists with the Vector security system alarms and cameras; maintains user access

· Participates as Retail representative on the internal audit team; maintains retail portion of the audit list

· Maintains and updates policies and procedures for Retail staff and banking centers as approved by VP of Retail Banking, SVP Chief Banking Officer and/or other Senior Management as needed

· Coordinates retail meetings.

· Collaborates with Training Specialist in creating retail trainings as needed

· Coordinates with marketing and advertising agencies in planning and preparing customer communications, advertising pieces and social media engagement, informs staff of marketing initiatives and orders marketing materials as needed

· Reviews data integrity between reporting systems and retail programs such as Core IQ and the core

· Maintains user databases for retail programs such as Core IQ and Clover

· Satisfactorily completes all training required for the position

· Other duties as assigned

SUPERVISORY RESPONSIBILITIES -This position has no direct reports.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION/EXPERIENCE

One year certificate from college or technical school; or four years related experience and/or training; or equivalent combination of education and experience. Two years of banking preferred.

LANGUAGE SKILLS

Ability to read and interpret documents such as operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute percentages. Ability to apply concepts of basic algebra.

REASONING ABILITY

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with and solve practical problems involving a variety of concrete variables in standardized situations.

OTHER QUALIFICATIONS

Must possess above average organizational, language and computer skills.

Proficient in Microsoft programs, especially Excel, PowerPoint and Word.

Extremely confidential and customer service oriented.

Be able to work independently and with individuals at all levels of the organization

A high degree of accuracy and attention to detail.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand; walk; or climb; and stoop, kneel or crouch. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus

WORKING ENVIRONMENT/CONDITIONS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

No hazardous or significantly unpleasant conditions (such as a typical office)

Noise level is usually quiet.

Requirements: