NCdotGov
Quality Management Analyst
NCdotGov, Raleigh, North Carolina, United States, 27601
About the NC Department of Health and Human Services (DHHS):
The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.
The Division of Mental Health, Developmental Disabilities, and Substance Use Services provides quality support to achieve self-determination for individuals with intellectual and/or developmental disabilities and quality services to promote treatment and recovery for individuals with mental illness and substance use disorders.
The primary purpose of this position is to participate in the design, coordination, and implementation of projects related to the functions of the Quality Management Section, including: Leading and participating in data analysis projects, including development of new and complex SAS and SQL code, editing existing code to improve query performance and/or reflect service or project changes, designing and automating data reports and measures to evaluate the quality and needs of the system, performing statistical analysis of service claims and other data to guide management planning, and providing technical assistance to state and local staff in the analysis and use of data for system management, oversight and improvement. Participating in the analysis of data using SAS analytical tools and programming expertise for reporting of trends, patterns and correlation of various forms of information collected. This analysis will assist in the development of measurable performance indicators, outcomes, and solutions to potential problems. Working independently and as a member of project teams, serving as a resource for staff in the development, collection, analysis and presentation of data and information to guide policy decisions and system oversight. Championing principles of quality management to DMHDDSUS staff, Local Management Entities- Managed Care Organizations/Tailored Plans, and other external agencies or contractors in the development and implementation of data collection, extraction and analysis for various programs and projects. Involvement in developing, gathering and interpreting various forms of internal/external data for DMH/DD/SUS to assist management in the planning, implementation and operation of DHHS Strategic Planning and the federal SAMHSA block grants. Participating in the compilation and reporting of data, using analytical tools and programming expertise for reporting of trends and patterns of various forms of information collected. This analysis will assist in the development of measurable performance indicators, outcomes and solutions to potential problems. Providing consultation, training, and technical assistance to state and local staff in the philosophy and practice of quality improvement and the quality management initiatives of the Division. Producing statistical reports for various audiences. Communicating significant short-term and long-term findings and recommendations to improve quality.
Listed below are the knowledge, skills and abilities (KSAs) associated with the position. These KSAs, along with the minimum education and experience listed, are required in order to be deemed eligible for the position therefore you must provide supporting information, within the body of your application, to demonstrate your possession of each KSA listed. Qualified applicants must possess, and application must clearly reflect work experience that demonstrates the following: Knowledge of health data and experience with data collection, management and analyses using SAS, Microsoft products, and potentially other analytical software programs. Knowledge of techniques to gather and use information to monitor, evaluate, and improve program performance in the area of human services and/or public policy. Excellent project management skills, including planning, time management, coordination, and organization of work. Strong interpersonal and communication skills are needed, with the ability to collaborate with diverse people as both a leader and a member of project teams. Able to present information clearly and directly in writing and orally to professional and non-professional audiences. Able to work well in constantly changing project teams, either as a leader or member, and conduct complex assignments, consulting and coordinating with a variety of other people both within the Division and outside.
Management Preferences: Experience in social research, program evaluation, or data analysis related to managed care operations for behavioral health and primary care. Experience working with health claims data and extracting data from data warehouse.
Compensation and Benefits: The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees. Visit website for benefits: https://oshr.nc.gov/state-employee-resources/benefits . For more information about DHHS:
https://www.ncdhhs.gov/
Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See https://oshr.nc.gov/experience-guide
for details. Qualified applicants must possess, and application must clearly reflect work experience that demonstrates the following: Master's degree in the area of assignment from an appropriately accredited institution and three years of experience in a closely related program; OR Bachelor's degree in the area of assignment field from an appropriately accredited institution and five years of experience in a closely related program; OR An equivalent combination of education and experience.
The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer who embraces an Employment First philosophy which consists of complying with all federal laws, state laws and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job.
For more information about DHHS: https://www.ncdhhs.gov/ .
DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position. It is critical to our screening and salary determination process that applications contain comprehensive information. Information should be provided in the appropriate areas to include the beginning and end dates of jobs worked, education with the date graduated, all work experience, and certificates/licenses. • Applicants seeking Veteran's Preference must attach a DD-214 Member-4 Form (Certificate of Release or Discharge from Active Duty) to their applications. • Applicants seeking National Guard Preference must attach a NGB 23A (RPAS) if they are a current member of the NC National Guard in good standing. If a former member of the NC National Guard, who served for at least 6 years and was discharged under honorable conditions, they must attach either a DD256 or NGB 22. • If applicants earned college credit hours but did not complete a degree program, they must attach an unofficial transcript to each application to receive credit for this education. • Applicants may be subject to a criminal background check. All candidates selected for positions considered Positions of Trust will be subject to a criminal background check.
Applications for positions requiring specific coursework must be accompanied by a copy of the applicant's transcript. Applicants with degrees not conferred at a United States college or university must attach verification that their degree is equivalent to a similar degree from a U.S. institution. The Office of State Human Resources uses the National Association of Credential Evaluation Services (NACES) as a referral resource for applicants who need to have their credentials certified as equivalent. For a list of organizations that perform this specialized service, please visit the NACES membership website at https://www.naces.org/members . Transcripts, degree evaluations and cover letters may be uploaded with your application.
NOTE:
Applicants will be communicated via email only for updates on the status of their application or any questions on their application. If there are any questions about this posting other than your application status, please contact HR at 919-855-4930.
To check the status of an application, please log in to your NC Government Job Opportunities account and click Application Status. For technical issues with your application, please call the NeoGov Helpline at 877-204-4442. If you have a technical issue with your Government Jobs account, please call their Help Line at 1-855-524-5627. #J-18808-Ljbffr
The Division of Mental Health, Developmental Disabilities, and Substance Use Services provides quality support to achieve self-determination for individuals with intellectual and/or developmental disabilities and quality services to promote treatment and recovery for individuals with mental illness and substance use disorders.
The primary purpose of this position is to participate in the design, coordination, and implementation of projects related to the functions of the Quality Management Section, including: Leading and participating in data analysis projects, including development of new and complex SAS and SQL code, editing existing code to improve query performance and/or reflect service or project changes, designing and automating data reports and measures to evaluate the quality and needs of the system, performing statistical analysis of service claims and other data to guide management planning, and providing technical assistance to state and local staff in the analysis and use of data for system management, oversight and improvement. Participating in the analysis of data using SAS analytical tools and programming expertise for reporting of trends, patterns and correlation of various forms of information collected. This analysis will assist in the development of measurable performance indicators, outcomes, and solutions to potential problems. Working independently and as a member of project teams, serving as a resource for staff in the development, collection, analysis and presentation of data and information to guide policy decisions and system oversight. Championing principles of quality management to DMHDDSUS staff, Local Management Entities- Managed Care Organizations/Tailored Plans, and other external agencies or contractors in the development and implementation of data collection, extraction and analysis for various programs and projects. Involvement in developing, gathering and interpreting various forms of internal/external data for DMH/DD/SUS to assist management in the planning, implementation and operation of DHHS Strategic Planning and the federal SAMHSA block grants. Participating in the compilation and reporting of data, using analytical tools and programming expertise for reporting of trends and patterns of various forms of information collected. This analysis will assist in the development of measurable performance indicators, outcomes and solutions to potential problems. Providing consultation, training, and technical assistance to state and local staff in the philosophy and practice of quality improvement and the quality management initiatives of the Division. Producing statistical reports for various audiences. Communicating significant short-term and long-term findings and recommendations to improve quality.
Listed below are the knowledge, skills and abilities (KSAs) associated with the position. These KSAs, along with the minimum education and experience listed, are required in order to be deemed eligible for the position therefore you must provide supporting information, within the body of your application, to demonstrate your possession of each KSA listed. Qualified applicants must possess, and application must clearly reflect work experience that demonstrates the following: Knowledge of health data and experience with data collection, management and analyses using SAS, Microsoft products, and potentially other analytical software programs. Knowledge of techniques to gather and use information to monitor, evaluate, and improve program performance in the area of human services and/or public policy. Excellent project management skills, including planning, time management, coordination, and organization of work. Strong interpersonal and communication skills are needed, with the ability to collaborate with diverse people as both a leader and a member of project teams. Able to present information clearly and directly in writing and orally to professional and non-professional audiences. Able to work well in constantly changing project teams, either as a leader or member, and conduct complex assignments, consulting and coordinating with a variety of other people both within the Division and outside.
Management Preferences: Experience in social research, program evaluation, or data analysis related to managed care operations for behavioral health and primary care. Experience working with health claims data and extracting data from data warehouse.
Compensation and Benefits: The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees. Visit website for benefits: https://oshr.nc.gov/state-employee-resources/benefits . For more information about DHHS:
https://www.ncdhhs.gov/
Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See https://oshr.nc.gov/experience-guide
for details. Qualified applicants must possess, and application must clearly reflect work experience that demonstrates the following: Master's degree in the area of assignment from an appropriately accredited institution and three years of experience in a closely related program; OR Bachelor's degree in the area of assignment field from an appropriately accredited institution and five years of experience in a closely related program; OR An equivalent combination of education and experience.
The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer who embraces an Employment First philosophy which consists of complying with all federal laws, state laws and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job.
For more information about DHHS: https://www.ncdhhs.gov/ .
DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position. It is critical to our screening and salary determination process that applications contain comprehensive information. Information should be provided in the appropriate areas to include the beginning and end dates of jobs worked, education with the date graduated, all work experience, and certificates/licenses. • Applicants seeking Veteran's Preference must attach a DD-214 Member-4 Form (Certificate of Release or Discharge from Active Duty) to their applications. • Applicants seeking National Guard Preference must attach a NGB 23A (RPAS) if they are a current member of the NC National Guard in good standing. If a former member of the NC National Guard, who served for at least 6 years and was discharged under honorable conditions, they must attach either a DD256 or NGB 22. • If applicants earned college credit hours but did not complete a degree program, they must attach an unofficial transcript to each application to receive credit for this education. • Applicants may be subject to a criminal background check. All candidates selected for positions considered Positions of Trust will be subject to a criminal background check.
Applications for positions requiring specific coursework must be accompanied by a copy of the applicant's transcript. Applicants with degrees not conferred at a United States college or university must attach verification that their degree is equivalent to a similar degree from a U.S. institution. The Office of State Human Resources uses the National Association of Credential Evaluation Services (NACES) as a referral resource for applicants who need to have their credentials certified as equivalent. For a list of organizations that perform this specialized service, please visit the NACES membership website at https://www.naces.org/members . Transcripts, degree evaluations and cover letters may be uploaded with your application.
NOTE:
Applicants will be communicated via email only for updates on the status of their application or any questions on their application. If there are any questions about this posting other than your application status, please contact HR at 919-855-4930.
To check the status of an application, please log in to your NC Government Job Opportunities account and click Application Status. For technical issues with your application, please call the NeoGov Helpline at 877-204-4442. If you have a technical issue with your Government Jobs account, please call their Help Line at 1-855-524-5627. #J-18808-Ljbffr