Illiana Heating & Air Conditioning Inc.
HVAC Service Manager
Illiana Heating & Air Conditioning Inc., Cedar Lake, IN, United States
About the Role: As the HVAC Service Supervisor, you will play a critical role in overseeing the service operations and managing a team of talented technicians. You will be responsible for ensuring the timely and efficient delivery of HVAC services to our clients while maintaining a high level of customer satisfaction. Your expertise in HVAC systems, strong leadership skills, and ability to manage resources effectively will be instrumental in achieving operational excellence and driving the success of our service department.
About Us:
Illiana Heating & Air Conditioning has an opening for an HVAC service manager to lead our team of
service technicians. The service manager serves as a representative of the company and must have clear
and concise communication directly with our service team, customers, vendors and suppliers to provide
accurate information on the job.
Duties & Responsibilities:
Starting pay is $70,000 per year. Bonuses are based on Service Department Revenue. Salary is negotiable and based on experience.
Interpersonal Qualifications:
Legacy Service Partners (LSP) is a leading platform of residential HVAC, plumbing, and electrical service providers across the United States. Since our inception in 2021, LSP has partnered with 30+ leading local brands across 16 states, and we are rapidly expanding our footprint.
We exist to serve our Partners and fuel their success. Our role is to create unmatched growth opportunities for our brands so they can better serve their employees, their customers, and their communities. We do this by providing a wide range of world-class resources to support and enhance our local management teams. LSP is guided by three core values - winning together, performance over politics, and today not tomorrow. LSP is backed by Gridiron Capital, a private equity firm specializing in middle market facilities services companies with over $5bn of assets under management, and ZBS Partners, a leading roll-up incubator.
Legacy Service Partners is an equal opportunity employer, considering all applicants for employment regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, sexual orientation, genetic information, or any other characteristic protected by state of federal law.
About Us:
Illiana Heating & Air Conditioning has an opening for an HVAC service manager to lead our team of
service technicians. The service manager serves as a representative of the company and must have clear
and concise communication directly with our service team, customers, vendors and suppliers to provide
accurate information on the job.
Duties & Responsibilities:
- Manage, train, and support HVAC maintenance and service teams to ensure quality and provide
- technical support when needed
- Supervises and directs the maintenance & service technicians as required to meet workload
- demands, and company of customer expectations and requirements
- Order and track materials required for jobs
- Assist technicians with quotes for recommended work
- Review technicians' work to ensure quality meets established standards, techniques and safety
- requirements
- Responsible for maintenance & service technicians' performance appraisals, reviews and for
- setting improvement goals per company requirements
- Conducts group and one-on-one meetings with technicians as required for training, evaluation and
- general communication; participates and/or conduct regularly scheduled departmental
- safety/informational meetings
- Review and approve weekly timecards
- Communicate regularly with dispatch to ensure that technicians are being scheduled properly by
- skill level, efficiency and training requirements
- Monitors HVAC service vehicles to ensure they are in an acceptable condition to allow technicians
- to efficiently work out of the vehicle, and that an adequate inventory of parts and material are
- maintained
- Work with other departmental managers to meet company and departmental goals and objectives
- Other tasks and responsibilities as required to maintain efficient service department operations
- Excellent Customer Service Skills
- 5 years HVAC experience; or an equivalent combination of education and experience
- Previous management experience preferred
- Exhibit an in-depth knowledge and understanding of HVAC systems
- Detail oriented and organized with the ability to handle multiple tasks and assignments
- Reliable and self-motivated
- Excellent verbal and interpersonal skills
- Working knowledge of boiler systems and indoor air quality products helpful
- Possess a strong personal desire for improvement and the desire to motivate our technicians to be
- Ability to field after hours calls, if required
- Valid and unencumbered driver's license
- Ability to pass background check and drug testing
Starting pay is $70,000 per year. Bonuses are based on Service Department Revenue. Salary is negotiable and based on experience.
Interpersonal Qualifications:
- Customer service focus and mindset, putting our employees and Partners first, with excellent ability to communicate and develop relationships.
- Exceptional problem-solving and conflict resolution abilities to improve things both big and small.
- Highly organized, ability to act quickly while still having attention to detail.
- Hold yourself to a higher standard and exhibit a high level of integrity.
- Core values that we live every day - not just words on a page: We Win Together, Today Not Tomorrow, Performance Not Politics
- Performance Pay directly tied to results - Get what you deserve
- Benefits you will use - Full medical, dental, and vision packages including fully employer paid options
- Secure your financial future - 401(k) with company match
- Speed and scale - Work with a company that operates at the speed of a start up with the investment backing of institutional investors
- We invest in your future - leadership training that directly results into bigger career opportunities
- Learn on the job - continuous education stipends available
Legacy Service Partners (LSP) is a leading platform of residential HVAC, plumbing, and electrical service providers across the United States. Since our inception in 2021, LSP has partnered with 30+ leading local brands across 16 states, and we are rapidly expanding our footprint.
We exist to serve our Partners and fuel their success. Our role is to create unmatched growth opportunities for our brands so they can better serve their employees, their customers, and their communities. We do this by providing a wide range of world-class resources to support and enhance our local management teams. LSP is guided by three core values - winning together, performance over politics, and today not tomorrow. LSP is backed by Gridiron Capital, a private equity firm specializing in middle market facilities services companies with over $5bn of assets under management, and ZBS Partners, a leading roll-up incubator.
Legacy Service Partners is an equal opportunity employer, considering all applicants for employment regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, sexual orientation, genetic information, or any other characteristic protected by state of federal law.