Commercial & Industrial HVAC/R Service Manager

Job description

About KCG

KCG is a commercial and Industrial HVAC servicing company with over 33 years of experience and a longstanding reputation for quality service and competitive rates. We provide comprehensive Air Conditioning, Heating, Refrigeration and Energy Management Service with proficiency in installation, maintenance and service.

We service all types of Commercial and Industrial properties:

• Office Buildings
• Schools
• Refrigerated Warehouses
• Supermarkets
• Pharmaceutical Labs
• Computer Room Facilities
• Chain Stores
• Banks
• Restaurants
• Nursing Homes

We Also Service and Sell:

• Boilers
• Chillers
• Rooftop Units
• Thru-the-Wall units
• Controls
• Processed Piping
• Walk-In Coolers

Job summary

Leads a team of technicians to ensure timely and efficient repairs, maintenance, and installations across a large and diversified commercial client base.

This role includes mentorship and training of technicians, coordinating with clients, developing / optimizing service schedules, providing comprehensive estimates to clients, and acting as the lead for safety and compliance at the company.

This role reports directly to the President and owner of the business and will be a key partner in the growth and profitability of the business.

Essential functions

Essential Functions: Essential responsibilities and duties may include, but are not limited to, the following:

        Manage and sustain high levels of customer satisfaction and provide solutions for performance enhancement and proactive resolution of issues to ensure customer expectations are met.

        Coordinating with clients to understand their needs and providing appropriate solutions. This includes responding to warranty-related issues and ensuring customer satisfaction.

        Developing and implementing preventative maintenance / service schedules and procedures to optimize productivity. This includes scheduling appointments and dispatching service technicians.

        Preparing and assisting with estimates for equipment, materials, projects, and services and develop proposals for presentation to customers, based on preliminary site review and analysis of project with customer, often involving cost effectiveness or return on investment calculations. Analyze blueprints, specifications, proposal and other documentation to prepare time, cost and labor estimates for products, projects and/or services.

        Mentoring new employees, training technicians, and monitoring employee performance.

        Support Service Technicians needs and provide technical assistance as required, including as a backup for on-call technicians.

        Creating and presenting technical training programs for technicians to keep them current with industry technology. 

        Coordinate with the office manager on maintenance of company inventory procedures.

        Coordinate with the field supervisor to monitor the quality of service provided to clients through regular onsite visits.

        Ensuring compliance with local, state, and federal HVAC installation, maintenance, and repair regulations. This includes conducting regular inspections to assess the performance and safety of HVAC systems.

        Generating reports and measuring departmental operations. This includes reviewing reports with management. 

        Collaborate with the owner on developing and implementing growth measures to increase sales volume of the company

Qualifications

Experience: 8+ years of experience in the heating, air conditioning and refrigeration trade with an equivalent of completion of the twelfth grade, or 5+ years of experience with a Bachelor's degree.

Licenses/Certificates:

• Possession of, or ability to obtain, an appropriate, valid driver's license by time of appointment.
• Current Environmental Protection Agency (EPA) Refrigeration license.
• Current HVAC certification from an accredited institution.

Knowledge of:

• Standard theory, principles, practices, methods and tools of heating, air conditioning and energy system installations and maintenance.
• Materials, methods and tools used in the operation and repair of heating, air conditioning and refrigeration systems.
• Web-based building control systems.
• Air compressor and pneumatic control operation, installation, maintenance and repair.
• Health and safety regulations.
• Basic record keeping techniques.
• Proper methods of storing equipment, materials and supplies.

Skilled in:

• Excellent oral and written communication skills.
• Self-motivated, tactful, organized, results and goal-oriented professional.
• Driven by a desire to satisfy customers and provide a high level of customer service.
• Good working knowledge of Microsoft Office products.
• Experience with ServiceTitan HIGHLY preferred.
• Must follow-up in a timely manner; deliver on commitments internal and external.
• Ability to communicate value and sell service & equipment. Capable of successfully closing the sale and providing follow-up to assure strong customer relationships.
• Performing skilled mechanical maintenance duties in the inspection, repair, installation and alteration of heating, ventilation, air conditioning and refrigeration systems and related equipment and facilities.
• Meeting schedules and timelines.
• Maintaining routine records.
• Establishing and maintaining effective working relationships.

Working conditions

Environmental Conditions:

The service manager primarily works in office conditions; however, will occasionally work in outside weather conditions, near moving mechanical parts, and on slippery and uneven surfaces. The employee will occasionally be exposed to wet or humid conditions, fumes or airborne particles, toxic or caustic chemicals, and risk of electrical shock. The noise level in the work environment can be loud.

Physical Conditions:

Essential and marginal functions are typically minimal but may require physical fitness requirements necessary to perform the job functions with or without accommodation, such as the ability to stand, walk or sit for prolonged periods; stoop, kneel, crouch or crawl; work at heights of up to 50 feet; and use hands to repetitively finger, handle, feel or operate objects, tools or controls. The employee must regularly lift and/or move up to 25-30 pounds and occasionally over 50 pounds.

Benefits

• Paid Medical, Dental and Vision insurance
• 7 Paid holidays
• Paid vacation starting in the first year (3 weeks per year)
• 5 paid sick days
• Company uniform
• Company tablet
• Career growth opportunities
• Paid training opportunities
• Company covered gym membership
• Collaborative and supportive working environment focused on both personal and professional growth

Job Type: Full-time

Pay: $85,000 - 135,000 per year depending on experience.

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance