Receptionist Job at American Liberty Law Group LTD in Las Vegas

Job Summary :

We are seeking a bilingual detail-oriented and organized Receptionist with administrative skills to serve as the first point of contact for clients and manage daily office operations. This role combines receptionist responsibilities with administrative tasks to support the smooth functioning of our law firm. Additionally, this position offers a unique opportunity to learn and grow through hands-on experience with various administrative tasks. The ideal candidate will be professional, highly reliable, and proactive, ensuring both client satisfaction and operational efficiency.

Key Responsibilities:

1. Greeting Guests and Managing Reception Area

- Welcome clients and visitors, ensuring they feel comfortable and professional interactions are maintained.

- Verify appointments, process intakes, and collect necessary documents for consultations or meetings.

- Maintain the cleanliness and organization of the reception and conference rooms.

2. Manage multi-line telephone efficiently.

- Answer phones promptly with a professional greeting.

- Handle inquiries, direct calls to the appropriate team members, and take detailed messages as needed.

- Schedule, reschedule, or cancel appointments using the scheduling platform and follow up with clients.

3. Scheduling and Calendar Management

- Coordinate initial consultations, follow-up appointments, and walk-ins.

- Maintain accurate and updated records in the firm’s scheduling system.

- Notify relevant team members of schedule changes or cancellations.

4. Payment Processing and Account Management

- Accept and process client payments using various methods (cash, credit, checks, online).

- Maintain accurate records of transactions.

- Provide receipts to clients and manage petty cash.

5. Document Handling and Organization

- Process incoming mail, emails, and faxes; scan and file documents in both physical and electronic formats.

- Ensure timely distribution of mail and updates to the appropriate case managers and attorney.

- Create and manage client payment files, including e-files and physical files, following firm protocols.

6. Systems and Tools Utilized:

- QuickBooks: For account and payment management. (lightly used)

- Docketwise: For case and client management, event tracking, and communication logging.

- 10to8 Scheduling Platform: For appointment management.

- Microsoft Office Suite: Used generally for various tasks.

Qualifications:

- Previous experience in administrative support or receptionist roles, preferably in a law firm or client-facing environment.

- Proficiency with computer and technology usage.

- Proficiency with office management systems, scheduling platforms, and payment processing tools.

- Excellent communication skills, both verbal and written.

- Strong organizational skills and attention to detail.

- Ability to handle sensitive information with discretion.

Work Environment: 

This position is based in a professional office setting with consistent client interaction. You will work closely with attorney, case managers, and clients, ensuring a high level of service and confidentiality.

Benefits: 

Paid time off: PTO and holiday pay eligibility after first year of full time employment.

Supplemental dental and vision insurance.

*hourly rate is between $15-$18. It will be determined based on experience and is subject to increase after 60 days based on performance*

Job Type: Full-time

Pay: $15.00 - $18.00 per hour (depending on experience)

Expected hours: 8 per week

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Required)
• Microsoft Word: 2 years (Required)

Language:

Bilingual

• Spanish (Required)