Robert Half is hiring: Customer Service Representative in Greensboro

We are in the business of Staffing and Recruitment, located in GREENSBORO, North Carolina, and we're currently on the hunt for a Customer Service Representative. The primary function of this role involves responding to inbound and outbound calls, managing email correspondence, and tending to the inquiries of customers. This opportunity offers a short term contract employment.

Responsibilities:
• Respond promptly and effectively to customer inquiries via phone and email
• Ensure all customer interactions are logged and records are kept up-to-date
• Utilize Microsoft Excel and Microsoft Word for data entry and order entry tasks
• Maintain a high level of service, ensuring customer satisfaction and retention
• Schedule appointments as necessary, displaying effective time management skills
• Display proficiency in handling both inbound and outbound calls
• Showcase your skills in Call Center Customer Service
• Resolve any customer-related issues in a timely and efficient manner• Must possess the ability to handle and answer inbound calls effectively.
• Previous experience in a call center customer service role is crucial.
• Proven customer service skills and the ability to resolve queries and issues.
• Proficiency in data entry, with a focus on detail and accuracy.
• Experience in email correspondence is required.
• Should be able to manage both inbound and outbound calls efficiently.
• Proficiency in Microsoft Excel is essential to handle data-related tasks.
• Knowledge of Microsoft Word to create and manage documents.
• Experience in order entry, ensuring accurate and timely processing.
• Ability to schedule appointments, managing time and resources effectively.