Software Asset Manager

The Role The Software Asset Manager role supports the day-to-day activities associated with the organization’s IT assets, ensuring operational efficiencies and data completeness through the full lifecycle of IT assets across a hybrid environment (multi-cloud and on-prem), including: Handling key relationships with peer roles across the enterprise, including: Business Application Owners, Service Catalogue Manager, Software Product Owners, and Procurement representatives. Accountable to ensure new entitlement purchases, true-ups, and maintenance renewals, including maintenance of contract pricing and negotiated terms. Collaborate to ensure licensing contracts are optimized based on usage and predicted consumption. Understand impact of maintenance / assurance, support contracts and requirements. Leading analysis, design, and requirements for IT SAM process improvements and feature enhancements Handle lifecycle stages of software assets from initial request - purchasing, deployment, maintenance - through removal from service. Ensuring quality of software asset records within the Asset Management Repository, including Software Discovery Models, Software Product Models and Software Entitlements. Discover and establish a full inventory of software deployed. Identify and correlate hardware and devices of the deployed software. Identify number of licenses, licensing scheme / type, and utilization of each discovered software. Identify publishers for whom we do not have full license spend and see high-level where we are non-compliance. Identify licensed applications, and identify vendor, count, cost per license, and current license holders. Categorize all license usage: assigned in-use, assigned unused, unassigned, expired. Develop and analyze reconciliation reports to resolve required actions to address non-compliant software installations. Performing reconciliation by comparing entitlements with discovered software installations to resolve effective license positions for each in-scope publisher. The Expertise and Skills we’re Looking For Self-motivated teammate who brings energy, enthusiasm, and intellectual curiosity to the role Outstanding execution skills and attention to detail Strong quantitative and qualitative problem-solving skills Effective in finding opportunities for improvement, prioritizing options, and recommendations Experience leading day-to-day operational activities for a Software Asset Management (SAM) program Experience managing IT assets throughout their full lifecycle Solid understanding of software licensing models, including for large vendors (IBM, Oracle, Microsoft, etc.) Experience with asset discovery tools and managing associated data; to analyze and identify potential gaps Significant experience with SAM related platforms, tools, and integrations - including ServiceNow SAM and Ariba Experience as a member of vendor audit activities, including leading software publisher audits to closure Undergraduate degree, or equivalent experience.