Desktop Support Specialist

Job Title: L1 Desktop Support Location: Denver, Colorado (onsite) Skills: MAC Support exp is must Here’s what you’ll do day-to-day: · Install, upgrade, and support all company desktops/laptops, printers, and other end-user tech in a mixed Windows/Apple environment. · Provide remote IT support to all employees for a wide range of operational tasks, including password resets, access requests, and application support, via Slack, Jira, or email. · Provide in-person IT support at our New York City location. · Troubleshoot network connectivity in a LAN/WAN environment and configure end-user devices. · Assist with the setup, maintenance, and troubleshooting of Zoom rooms to ensure stability during meetings and presentations. · Configure and manage AV and video conference technology such as Zoom, Chrome Signage, and Envoy, including setup for company all-hands meetings. · Onboard and train new employees on IT applications and security practices. · Set up, track, and manage all assigned issues in Jira Service Desk. · Administer cloud services such as G Suite, Slack, Okta, Duo Security, Jira, Office365, and others. · Manage and troubleshoot the VOIP telephone system. · Maintain a well-organized inventory and storage system for all IT hardware and software assets. · Ensure all client machines meet security protocol standards. · Respond to and resolve user-reported issues in a timely and efficient manner. · Troubleshoot and resolve basic networking and connectivity issues. · Escalate complex technical problems to higher-level support teams as necessary. · Contribute to the creation and maintenance of IT documentation and knowledge base articles. · Stay up-to-date with the latest technology trends and best practices to provide excellent service. Here’s what we're looking for: · Technology enthusiast who is always excited to learn about new apps, devices, and ways to do things better · Passion for automation and desire to make processes and workflows highly efficient · Outstanding people and communication skills · Love to solve problems and get at the root of issues · Upbeat and positive, motivated by making someone else’s day smoother · Super detail oriented and highly organized. It bothers you when things are not lined up properly or documentation doesn’t exist · Incredibly reliable and follow through on what you promise · Proactively handle anticipated issues before they arise · Desire to provide world class customer support · 1-3 years of IT Support experience Bonus Points: · Gsuite Administration experience · Simple MDM Experience · Familiarity with AV for a company wide meeting · Atlassian (JIRA/Confluence) experience · Experience with documentation of repeatable processes