Desktop Support Specialist

This is a long term contract position. The role is on-site. Candidates must be willing to commute to West Palm Beach on a daily basis. Responds to staff and customer requests for desktop support concerning hardware and software issues. Installs and configures new hardware, software and upgrades on stand-alone and on-line systems to support business processes and operations. Provides instruction to end users in maintenance and use of applications and concerning hardware maintenance. Analyzes, troubleshoots, and repairs computer problems related to hardware, software and network anomalies; coordinates repairs in a time efficient manner to minimize disruption in system utility. Identifies and provides resolution to hardware and software related issues, through telephone contact, remote PC administration software, or on-site visits as required. Enters, updates and maintains detailed records of incidents and service requests in the IT ticketing system. Coordinates installation of office systems products and use of external service providers for repair and replacement of systems, components, and peripherals.