Housekeeping Supervisor Job at Openstay, LLC in College Station

Our Story

We are deeply committed to the idea that travel is an experience and should be open to each and all. Hotel McCoy was designed to be equally welcoming to every person, regardless of identity, travel status, or budget - a holistic hotel experience beyond just a place to sleep. It is more like a microcosm, a place to connect with ones self, the community, and the magic of travel.

We reject the idea of target audiences, high room rates, and boredom. Instead, we designed a hotel that is equally hospitable to any person on any travel budget, so long as they are travelers at heart. True travelers are the ones who seek out culture, the people who visit a place not to leave their own footprint but to feel the heartbeat of their destination. These urban explorers want to dine with the locals, drink beer brewed in the city they visit, and take in the sites that are a bit off the traditional tourists path. Hotel McCoy travelers come from all over the world, all stages of life. Business travelers, family travelers, first-time travelers, seasoned travels. All are welcome here!

Come join the best team in housekeeping! We work hard, play hard, support one another, and cheer each other on! Come as you are and be a part of our work community.

Hotel McCoy believes in Travel for ALL and our teams are made of the most passionate and caring individuals you could hope to work with. We take care of each other, our guests, and our properties to deliver one-of-a-kind experiences.

Your Role

In this role, you will lead a group of awesome housekeepers and laundry attendants. You will possess outstanding performance as a housekeeper, empathetic candor, clear communication, level-headedness, the ability to work effectively, and have full availability in addition to what we have listed below. The housekeeping manager will lead, train, and supervise the housekeeping team while ensuring all team members follow proper safety and sanitation standards for Hotel McCoy.

Responsibilities

• Directly supervise and coordinate activities of housekeepers.
• Direct and supervise employees engaged in cleaning, refreshing, or in performing services for guests.
• Oversee all housekeeping and laundry service operations for the property.
• Monitor all daily operations of the housekeeping department, including cleanliness of all guest rooms and public areas.
• Interview, lead, hire, and train all housekeeping team members to adhere to our high standards of cleanliness and customer satisfaction.
• Oversee department inventory and ensure there is a stock of adequate cleaning supplies. Communicate with the General Manager to reorder when inventory drops to specified levels.
• Ensure all cleaning equipment is in proper working condition and make arrangements for repairs as needed.
• Inspect every vacant and newly cleaned room, every day, ensuring that they are perfect for guest arrival.
• Check all departures for the day to ensure that room items have not been taken from property. Report any missing items to the management team.
• Use the hotel PMS system to view room status, assign rooms to housekeepers and print off assignment boards.
• Work in collaboration with the General Manager to ensure weekly scheduling and staffing levels are appropriate. Prepared to call in alternate staff and fill in, as needed, in case of staffing shortage.
• Coach, mentor, and train all housekeeping team members.
• Work with the General Manager to ensure that disciplinary action is being given as needed, in a timely, effective manner.
• Ensure any disciplinary measures are properly recorded and filed.
• Instruct staff on how to handle difficult and complicated situations and when to escalate to a higher level employee.
• Report any maintenance concerns or repairs to the Facilities Manager and General Manager of the property.
• Report lost, stolen, or damaged items to the General Manager and maintain lost and found protocol.
• Enforce all local safety, health, and security rules
• Implement policies, goals, objectives, and procedures for the Housekeeping and Laundry Operations.
• Work with Hotel McCoy team members to develop methods and procedures to increase property cleanliness, labor efficiency, employee satisfaction and retention, and guest experience.
• Clean guest rooms at highest standards including but not limited to: sweeps, mops, dusts, vacuums, changes linen, replaces and folds towels, wipes surfaces, stock rooms, remove trash, wipe walls, check for pest and debris under and behind the bed, look for missing items and leave room looking impeccable.
• Oversee that public areas are clean and tidy including but not limited to the gym, laundry, parking lot, breezeways, and lobby.
• Provide assistance to maintenance team members and other team members as needed.
• Complete all required checklists including daily and monthly forms.
• Ensure that all housekeepers have access to and are following room cleaning checklists.

Rockstar Housekeeping Managers should have

• Education: High School Diploma or equivalent
• Experience:
  • 2+ years housekeeping experience
  • 2+ years of hospitality experience
  • Minimum 2 years of experience in a supervisory role
• Excellent leader, detail-oriented, and demonstrates a commitment to customer service.
• Ability to work weekends and holidays.

Skills

• Critical thinking
• Computer proficiency (Gmail, Gchat, Forms, basic ability to read & modify spreadsheets and documents)
• Ability to learn and use Hotel Property Management System (PMS) - housekeeping modules
• Attention to detail
• Clear and respectful communication skills
• Professional work ethics and relationships
• Service oriented
• Judgment and decision making
• Coaching and mentoring
• Management of personnel resources
• Time management and labor skills
• Complex problem solving

Additional Details

• At Hotel McCoy, we believe in building and fostering a diverse and inclusive workplace environment. We are proud to be an equal opportunity employer where all applicants are considered for employment without attention to color, religion, sexual orientation, gender identity, national origin, veteran or disability status.
• This job description is subject to change, the company reserves the right to revise as needed.