Desktop Technician

Job Description: Windows 11 Desktop Technician Job Details Up to $28/hour with weekly compensation Type: Contract (12 months) 100% Onsite Schedule: Monday through Friday, 8:30 AM – 5:00 PM Job Responsibilities Provide in-person support for the issuance of new Windows 11 laptops to end-users. Assist users with setup, including email configuration, software installations, and ensuring successful login. Verify OneDrive syncing for key documents, bookmarks, and other cloud-based services. Guide users through basic Windows 11 and Office 365 functionality. Perform pre-migration assessments, including inventorying installed software and verifying settings. Oversee the backup of critical data from old laptops and transfer system settings, printers, and approved software to new devices. Ensure new laptops check in properly with tools like Intune, SCCM, Zscaler, and patch/security management systems. Facilitate the return process for old laptops, including packaging for shipment and recycling into inventory. Collaborate with team members and stakeholders to ensure smooth device migration and resolve any user issues. Adhere to a checklist to streamline the issuance and migration process. Job Requirements 5 years of experience in IT support, including both hardware and software troubleshooting. Hands-on experience with Windows 10 to Windows 11 migrations and understanding common challenges and solutions. Proficiency in basic hardware and software support, including imaging devices and working with SCCM or Intune. Strong interpersonal and communication skills to support users in person. Familiarity with OneDrive syncing, Office 365 applications, and basic user training techniques. Ability to follow structured processes and maintain accuracy in system migrations. Flexibility to travel as needed between locations Comfortable working through checklists and coordinating device replacement cycles. Experience managing and deploying laptops in a professional environment, including inventory tracking and recycling.