State of California
Information Technology Associate
State of California, West Sacramento, California, us, 95798
Under the general supervision of the Information Technology Manager I, the Information Technology Associate (IT Associate) is responsible for supporting the Office of Tax Appeals (OTA) client services. Support critical applications; mobile systems, data communications, and other information technology (IT) domains. As a member of the OTA Information Technology Section, the incumbent will be responsible for supporting, documenting, and reporting on infrastructure and communications systems.
Looking for a State Job? - Review the 3 Steps To A State Job webpage and be sure to complete the exam/assessment and state application before applying for this position.
You will find additional information about the job in the Duty Statement .
Working Conditions This position is a hybrid telework schedule. The telework schedule is at the discretion of the Department and based on Office of Tax Appeal's telework policy. The workstation is equipped with standard or ergonomic office equipment, as appropriate. Travel may be required to support remote locations, attend meetings or training classes.
Minimum Requirements
You will find the Minimum Requirements in the Class Specification.
INFORMATION TECHNOLOGY ASSOCIATE Additional Documents
Job Application Package Checklist Duty Statement
Position Details
Job Code #: JC-461240
Position #(s): 292-200-1401-004
Working Title: Information Technology Associate
Classification: INFORMATION TECHNOLOGY ASSOCIATE $4,791.00 - $6,421.00 A Salary rate is not negotiable. $5,266.00 - $7,058.00 B Salary rate is not negotiable. $5,757.00 - $7,716.00 C Salary rate is not negotiable. $6,331.00 - $8,485.00 D Salary rate is not negotiable.
# of Positions: 1
Work Location: Sacramento County
Telework: In Office
Job Type: Permanent, Full Time
Facility: App Drop Off
Work Shift: 8:00AM - 5:00PM
Work Week: Monday - Friday
Department Information BUILD A DEPARTMENT...BUILD YOUR FUTURE!! Do you want to make a difference in the lives of Californians while achieving your career goals? Do you like a challenge? Do you set standards for yourself and enjoy working in a fast-paced, evolving organization with great potential for personal development? The Office of Tax Appeals is looking for a person like you who will join our team and influence the organization's culture for years to come.
Come join our team, apply today!
Special Requirements In order to be considered for this position, you must include the following when submitting a current hardcopy or through CalCareers State application:
Details of: "JC #461240" in the Examination or Job Title section of the State application (STD. 678) Resume is not required and is optional to submit. Proof of Education is required if being utilized to meet minimum qualifications. Statement of Qualifications is required.
The Statement of Qualifications (SOQ) serves as a narrative discussion to illustrate how the candidate's education, training, experience, and skills have prepared you for this position. The SOQ also serves as documentation of each candidate's ability to present a written response to the following questions, both clearly and concisely. The written response should be typed and no more than two (2) pages in length, single spaced, and Arial 12-point font.
Please answer the following in the SOQ:
1. Describe your experience troubleshooting and resolving technical issues for end users. How did you prioritize and manage these issues to meet business needs, and document the resolution? 2. Describe your experience collaborating with IT team members to improve IT processes or solutions. What impact did your contributions have?
Applicants who do not address the SOQ questions will not be screened. Cover letters and resumes do not take the place of SOQs.
Electronic submittal of applications and attachments through Calcareers.ca.gov is preferred. Emailed or faxed application will not be accepted.
Using the online application system as specified in the announcement is the preferred method of applying for civil service job opportunities; however, applicants may instead apply by way of U.S. mail, parcel delivery or courier service, or in person, as set forth in this announcement.
Completed applications and all required documents must be received or postmarked by the Final Filing Date (01/10/2025) in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Application Instructions Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application. Final Filing Date: 1/10/2025 Who May Apply Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
Office of Tax Appeals Postal Attn: Sarah Lopez-Bell JC461240 P.O. Box 989880
West Sacramento , CA 95798-9880
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
Office of Tax Appeals App Drop Off Sarah Lopez-Bell JC461240 400 R Street Suite 360 Sacramento , CA 95814
08:00 AM - 04:00 PM
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position. Resume is optional. It may be included, but is not required. Statement of Qualifications - Statement of Qualifications (SOQ) is required . This SOQ serves as a narrative discussion to illustrate how the candidate's education, training, experience, and skills have prepared you for this position. The SOQ also serves as documentation of each candidate's ability to present a written response to the following question(s), both clearly and concisely. The written response should be typed and no more than two (2) pages in length, single spaced, and Arial 12-point font.
Please review SOQ questions under "Special Requirements"
Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.
Desirable Qualifications
In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
Ability to apply technical knowledge effectively and methodically. Ability to troubleshoot and resolve PC and laptop software and hardware issues. Demonstrated ability to work effectively in a collaborative team environment. Knowledge/experience using iPhones. Ability to identify problems, make recommendations, and implement business process improvement. Positive attitude, open-mindedness, flexibility and tact. Excellent customer service skills. Ability to communicate, both orally and verbally, to effectively successfully achieve objectives.
Benefits For information regarding available employee benefits, please visit the California State Civil Service Employee Benefits Summary page on the California Department of Human Resources' website at: California Employee Benefits Summary
Contact Information The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position. Human Resources Contact: Sarah Lopez-Bell (916) 598-4423 Sarah.Lopez@ota.ca.gov Hiring Unit Contact: Jeanna Wimberly (916) 206-3720 jeanna.wimberly@ota.ca.gov
Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office. EEO Contact: Rubena Khan (916) 282-1434 rubena.khan@ota.ca.gov California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
Additional Application Information
Please do not include personal information on your application, resume or Statement of Qualifications (social security number, date of birth, marital status, etc.) In the "Employment History" section of the application, you must list your current employment history by providing the "to" and "from" dates with month, day and year, the hours per week that worked, which should be a whole number (not a range) and the total time worked (years/months). Applicants must complete the duties performed section on the application. Applications with "see resume" shall not be considered. Applications received without all information completed will be considered incomplete and will not be screened for the interview process. A completed Employment Application (STD. 678) and any other relevant documents (i.e., official transcripts, copy of degree, resume, etc.) should be submitted electronically via your CalCareers account. Clearly indicate the basis of your eligibility (certification list, transfer, reinstatement, State Restriction of Appointments (SROA) and/Surplus eligibility) in the "Explanations" section located on the first page of your STD. 678. Remove and do not submit the "Equal Employment Opportunity" questionnaire (page 5) with your completed STD. 678. This page is for examination use only.
Information Technology Associate: Exam and Minimum Qualifications Information
Candidates must meet the minimum qualifications for the Information Technology Associate (1401) and have certification (reachable) list eligibility, transfer eligibility, Limited Examination and Appointment Program (LEAP) eligibility, reinstatement rights and/or State Restriction of Appointments (SROA) (please include SROA letter (attach letter if applicable).
Candidates who have list eligibility (or are in the process of obtaining list eligibility) may also apply. To obtain list eligibility, please review the following: Information Technology Associate Exam Bulletin
Candidates must meet the Minimum Qualifications stated in the following: Information Technology Associate (1401) Classification Specification(s) .
Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.
Looking for a State Job? - Review the 3 Steps To A State Job webpage and be sure to complete the exam/assessment and state application before applying for this position.
You will find additional information about the job in the Duty Statement .
Working Conditions This position is a hybrid telework schedule. The telework schedule is at the discretion of the Department and based on Office of Tax Appeal's telework policy. The workstation is equipped with standard or ergonomic office equipment, as appropriate. Travel may be required to support remote locations, attend meetings or training classes.
Minimum Requirements
You will find the Minimum Requirements in the Class Specification.
INFORMATION TECHNOLOGY ASSOCIATE Additional Documents
Job Application Package Checklist Duty Statement
Position Details
Job Code #: JC-461240
Position #(s): 292-200-1401-004
Working Title: Information Technology Associate
Classification: INFORMATION TECHNOLOGY ASSOCIATE $4,791.00 - $6,421.00 A Salary rate is not negotiable. $5,266.00 - $7,058.00 B Salary rate is not negotiable. $5,757.00 - $7,716.00 C Salary rate is not negotiable. $6,331.00 - $8,485.00 D Salary rate is not negotiable.
# of Positions: 1
Work Location: Sacramento County
Telework: In Office
Job Type: Permanent, Full Time
Facility: App Drop Off
Work Shift: 8:00AM - 5:00PM
Work Week: Monday - Friday
Department Information BUILD A DEPARTMENT...BUILD YOUR FUTURE!! Do you want to make a difference in the lives of Californians while achieving your career goals? Do you like a challenge? Do you set standards for yourself and enjoy working in a fast-paced, evolving organization with great potential for personal development? The Office of Tax Appeals is looking for a person like you who will join our team and influence the organization's culture for years to come.
Come join our team, apply today!
Special Requirements In order to be considered for this position, you must include the following when submitting a current hardcopy or through CalCareers State application:
Details of: "JC #461240" in the Examination or Job Title section of the State application (STD. 678) Resume is not required and is optional to submit. Proof of Education is required if being utilized to meet minimum qualifications. Statement of Qualifications is required.
The Statement of Qualifications (SOQ) serves as a narrative discussion to illustrate how the candidate's education, training, experience, and skills have prepared you for this position. The SOQ also serves as documentation of each candidate's ability to present a written response to the following questions, both clearly and concisely. The written response should be typed and no more than two (2) pages in length, single spaced, and Arial 12-point font.
Please answer the following in the SOQ:
1. Describe your experience troubleshooting and resolving technical issues for end users. How did you prioritize and manage these issues to meet business needs, and document the resolution? 2. Describe your experience collaborating with IT team members to improve IT processes or solutions. What impact did your contributions have?
Applicants who do not address the SOQ questions will not be screened. Cover letters and resumes do not take the place of SOQs.
Electronic submittal of applications and attachments through Calcareers.ca.gov is preferred. Emailed or faxed application will not be accepted.
Using the online application system as specified in the announcement is the preferred method of applying for civil service job opportunities; however, applicants may instead apply by way of U.S. mail, parcel delivery or courier service, or in person, as set forth in this announcement.
Completed applications and all required documents must be received or postmarked by the Final Filing Date (01/10/2025) in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Application Instructions Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application. Final Filing Date: 1/10/2025 Who May Apply Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
Office of Tax Appeals Postal Attn: Sarah Lopez-Bell JC461240 P.O. Box 989880
West Sacramento , CA 95798-9880
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
Office of Tax Appeals App Drop Off Sarah Lopez-Bell JC461240 400 R Street Suite 360 Sacramento , CA 95814
08:00 AM - 04:00 PM
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position. Resume is optional. It may be included, but is not required. Statement of Qualifications - Statement of Qualifications (SOQ) is required . This SOQ serves as a narrative discussion to illustrate how the candidate's education, training, experience, and skills have prepared you for this position. The SOQ also serves as documentation of each candidate's ability to present a written response to the following question(s), both clearly and concisely. The written response should be typed and no more than two (2) pages in length, single spaced, and Arial 12-point font.
Please review SOQ questions under "Special Requirements"
Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.
Desirable Qualifications
In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
Ability to apply technical knowledge effectively and methodically. Ability to troubleshoot and resolve PC and laptop software and hardware issues. Demonstrated ability to work effectively in a collaborative team environment. Knowledge/experience using iPhones. Ability to identify problems, make recommendations, and implement business process improvement. Positive attitude, open-mindedness, flexibility and tact. Excellent customer service skills. Ability to communicate, both orally and verbally, to effectively successfully achieve objectives.
Benefits For information regarding available employee benefits, please visit the California State Civil Service Employee Benefits Summary page on the California Department of Human Resources' website at: California Employee Benefits Summary
Contact Information The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position. Human Resources Contact: Sarah Lopez-Bell (916) 598-4423 Sarah.Lopez@ota.ca.gov Hiring Unit Contact: Jeanna Wimberly (916) 206-3720 jeanna.wimberly@ota.ca.gov
Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office. EEO Contact: Rubena Khan (916) 282-1434 rubena.khan@ota.ca.gov California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
Additional Application Information
Please do not include personal information on your application, resume or Statement of Qualifications (social security number, date of birth, marital status, etc.) In the "Employment History" section of the application, you must list your current employment history by providing the "to" and "from" dates with month, day and year, the hours per week that worked, which should be a whole number (not a range) and the total time worked (years/months). Applicants must complete the duties performed section on the application. Applications with "see resume" shall not be considered. Applications received without all information completed will be considered incomplete and will not be screened for the interview process. A completed Employment Application (STD. 678) and any other relevant documents (i.e., official transcripts, copy of degree, resume, etc.) should be submitted electronically via your CalCareers account. Clearly indicate the basis of your eligibility (certification list, transfer, reinstatement, State Restriction of Appointments (SROA) and/Surplus eligibility) in the "Explanations" section located on the first page of your STD. 678. Remove and do not submit the "Equal Employment Opportunity" questionnaire (page 5) with your completed STD. 678. This page is for examination use only.
Information Technology Associate: Exam and Minimum Qualifications Information
Candidates must meet the minimum qualifications for the Information Technology Associate (1401) and have certification (reachable) list eligibility, transfer eligibility, Limited Examination and Appointment Program (LEAP) eligibility, reinstatement rights and/or State Restriction of Appointments (SROA) (please include SROA letter (attach letter if applicable).
Candidates who have list eligibility (or are in the process of obtaining list eligibility) may also apply. To obtain list eligibility, please review the following: Information Technology Associate Exam Bulletin
Candidates must meet the Minimum Qualifications stated in the following: Information Technology Associate (1401) Classification Specification(s) .
Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.