Talent Mingle
IT Service Manager
Talent Mingle, Dover, New Hampshire, us, 03821
IT Manager (MSP)
$100,000
We are looking for an experienced service manager . The ideal candidate will have 5+ years of experience working for MSPs or proven experience managing IT teams, preferably experience in the areas of project management, project engineering, vCIO, technical account manager, and team leadership/management.
The Service Manager will be responsible for the day-to-day service delivery of our help desk, monitoring and managing our ticket queues, assigning and delegating tasks, and working as the highest escalation point of the help desk. It is the role of the service manager to implement and utilize tools to track KPIs and performance of the team, identify root cause issues, and to keep the team working as efficiently as possible.
Responsibilities:
The Service Manager will be responsible for the day-to-day service delivery of our help desk, monitoring and managing our ticket queues, assigning and delegating tasks, and working as the highest escalation point of the help desk It is the role of the service manager to implement and utilize tools to track KPIs and performance of the team, identify root cause issues, and to keep the team working as efficiently as possible
Experience with the following technologies is a plus:
• ConnectWise Manage • Datto RMM • BrightGuage • Unifi Networking • Fortinet Firewalls • Dell SonicWALL • MS365/Entra ID
Qualifications:
8+ years of experience working for MSPs or proven experience managing IT teams ConnectWise Manage Unifi Networking Fortinet Firewalls
$100,000
We are looking for an experienced service manager . The ideal candidate will have 5+ years of experience working for MSPs or proven experience managing IT teams, preferably experience in the areas of project management, project engineering, vCIO, technical account manager, and team leadership/management.
The Service Manager will be responsible for the day-to-day service delivery of our help desk, monitoring and managing our ticket queues, assigning and delegating tasks, and working as the highest escalation point of the help desk. It is the role of the service manager to implement and utilize tools to track KPIs and performance of the team, identify root cause issues, and to keep the team working as efficiently as possible.
Responsibilities:
The Service Manager will be responsible for the day-to-day service delivery of our help desk, monitoring and managing our ticket queues, assigning and delegating tasks, and working as the highest escalation point of the help desk It is the role of the service manager to implement and utilize tools to track KPIs and performance of the team, identify root cause issues, and to keep the team working as efficiently as possible
Experience with the following technologies is a plus:
• ConnectWise Manage • Datto RMM • BrightGuage • Unifi Networking • Fortinet Firewalls • Dell SonicWALL • MS365/Entra ID
Qualifications:
8+ years of experience working for MSPs or proven experience managing IT teams ConnectWise Manage Unifi Networking Fortinet Firewalls