Customer Service Representative Job at Serondanetwork in Chicago

Seronda Networks is Hiring: Customer Service Representative

About Us: At Seronda Networks, we are more than just a technology solutions company. We are a community where innovation thrives, professional growth is encouraged, and teamwork is essential. Join our passionate team and be part of an environment that values your contribution as we continue to turn ideas into realities and shape the future of the industry.

Location: Chicago, IL (On-site – Must work from the office)

Working Hours: Monday to Friday

Salary Range: $45,000 - $55,000 per year

We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the frontline support for our customers, addressing inquiries, resolving issues, and ensuring a positive experience with our products and services. As a key ambassador for our brand, you will handle a variety of customer interactions through multiple channels including phone, email, and chat.

Responsibilities:

• Provide prompt and courteous responses to customer inquiries via phone, email, and chat.
• Resolve customer complaints and issues in a timely manner to ensure satisfaction.
• Maintain thorough knowledge of our products and services to offer accurate information.
• Document customer interactions in our database, ensuring all information is up-to-date and accurate.
• Assist customers with order processing, returns, and product exchanges as needed.

Qualifications:

• High school diploma or equivalent; college degree preferred.
• Proven experience in a customer service role, preferably in a call center or retail environment.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to handle difficult situations with diplomacy and professionalism.
• Proficiency in using computers and customer service software; experience with CRM systems is a plus.

Benefits:

• Competitive salary with performance-based incentives.
• Comprehensive health, dental, and vision insurance plans.
• 401(k) retirement savings plan with company match.
• Paid time off and holidays.
• Opportunities for professional development and career advancement.
• Collaborative and inclusive work culture.

If you’re passionate about helping clients succeed and are ready to launch your career in account management, apply today to join Seronda Networks as an Customer Service Representative

Seronda Networks is an equal opportunity employer committed to diversity and inclusion.

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