Telecommunications Analyst

Job Description Provides technical assistance in support and preparation of telecom technologies, primarily

focused on telecommunications infrastructure management, deployment, and maintenance.

Requires working knowledge of and experience with networking, mobile, desk phones, and

desktop technologies including, but not limited to, desktop applications, smart phones (iOS),

VoIP, and PBX telecom systems. Must be able to work independently or as part of a team. In-

state, day travel in State-owned vehicles is expected. Occasional long hours are possible, but

limited. This is a 100% remote position with office visits as needed. Applicants must reside

within the State of Wisconsin.

The DOC telecom group manages: • Cisco infrastructure and endpoints • Mitel VoIP PBX and ACD • Telecommunication Company management • Smart phone support • Airwatch • Apple Business Management • Video conferencing account management

Minimally qualified applicants must have: • Working knowledge of Telecommunication concepts such as SIP, H323 and other VoIP

technologies • Working knowledge of Networking concepts • Experience with Cisco phones and infrastructure

DOC requires background checks to be performed internally.

This position will have minimal travel but it may be necessary for some projects. No overnight

travel expected.

Program Related:

Please ensure you attach the WI Cover Sheet (attached), a valid Right to Represent, and the

candidate's resume with full legal first name, and last name. Withdrawn candidates will not be

permitted to be replaced. If you would like to use a sub vendor, only 1 level deep, please

submit the sub vendor usage request form. No candidate contact information is permissible on

resumes.

Position overview: Looking for an experienced Telecommunication Analyst to continue our

support for our business partners and people in our care. This individual will be assisting with

supporting and installing telephones, cellphones and other video conferencing solutions.

Required Skills & Years of Experience: 2 - 5 Years • Video Conferencing infrastructure and endpoints management • Unified Communications Systems (Webex, PBX, ACD, etc) • Mobile device support and Management • Networking Concepts (CUBE, SBC, SIP, H323, VoIP, etc)

Preferred vendor Experience: • Cisco • Mitel • Zoom • AirWatch • Apple Business Management • Microsoft

Required soft skills: • Ability to work independently but in a team environment- • Able to meet deadlines • Punctual • Ability to multi-task and balance their work day • Ability to troubleshoot complex problems and determine a solution

Requirements

Position overview: Looking for an experienced Telecommunication Analyst to continue our support for our business partners and people in our care. This individual will be assisting with supporting and installing telephones, cellphones and other video conferencing solutions.

Required Skills & Years of Experience: 2 - 5 Years • Video Conferencing infrastructure and endpoints management • Unified Communications Systems (Webex, PBX, ACD, etc) • Mobile device support and Management • Networking Concepts (CUBE, SBC, SIP, H323, VoIP, etc)

Preferred vendor Experience: • Cisco • Mitel • Zoom • AirWatch • Apple Business Management • Microsoft

Required soft skills: • Ability to work independently but in a team environment- • Able to meet deadlines • Punctual • Ability to multi-task and balance their work day • Ability to troubleshoot complex problems and determine a solution