Cynet Systems
Sales Coordinator
Cynet Systems, Peachtree Corners, Georgia, United States
Job Description:
Responsibilities:
nalyze, interpret, and make decisions based on facts to resolve internal and external customer issues in alignment with Customer Support and Business Unit objectives. Manage and resolve semi-complex issues related to taxes, invoices, disputes, CAIDs (Customer Accounts in Dispute), or other financial activities. Respond effectively to sensitive inquiries from internal and external customers. Use CRM systems to enter, manage, and prioritize caseloads, ensuring compliance with established service level agreements. Serve as the primary point of contact for customer orders, including pricing and availability, product support, change orders, returns, credits, and customer calls. Develop professional relationships across departments such as plants, warehouses, sales, pricing, product managers, finance, and accounts receivable. Identify and resolve problems proactively, escalating them to management when necessary. pply standard practices and procedures to process and manage change orders effectively. Support process improvements by analyzing strengths and weaknesses in accounts and identifying opportunities for improvement.Self-sufficient and capable of independent work, with excellent customer service and communication skills. Thrive in high-volume, fast-paced environments with flexibility and quick learning capabilities. Exhibit strong problem-solving skills, attention to detail, and organizational abilities. Demonstrate proficiency in SAP, SieSales, MS Excel, and Outlook. Perform soft audits, including accounting reconciliation and PO verification. Navigate vendor portals to create and resolve support tickets. Facilitate customer satisfaction processes through efficient systems navigation and process management. Support Big Box accounts (e.g., Home Depot, Lowes) by managing CAIDs and processing cancellations in vendor portals and SAP. ddress customer inquiries via calls and emails, providing assistance with product details and order-related questions. Required Knowledge/Skills, Education and Experience:
SAP experience in areas such as sales orders (SO), debits/credits, and accounts receivable. bility to work independently with minimal supervision. Proven ability to excel in high-volume, fast-paced environments. Strong analytical and organizational skills. Experience creating and improving processes, analyzing account performance, identifying improvement areas, and driving target-oriented initiatives. 2-4 years of practical customer support experience in industrial, construction, mechanical, or electrical industries. Proficient in data analysis and problem-solving, with the ability to identify patterns and trends. Proficiency in Microsoft Suite, including Excel and Outlook. Preferred Knowledge/Skills, Education and Experience:
n Associate Degree is preferred. Prior experience with SAP or CRM systems. dvanced functionality with Excel and other Microsoft tools. Exposure to logistics processes is a plus. Familiarity with vendor portals and managing support tickets is beneficial.
Responsibilities:
nalyze, interpret, and make decisions based on facts to resolve internal and external customer issues in alignment with Customer Support and Business Unit objectives. Manage and resolve semi-complex issues related to taxes, invoices, disputes, CAIDs (Customer Accounts in Dispute), or other financial activities. Respond effectively to sensitive inquiries from internal and external customers. Use CRM systems to enter, manage, and prioritize caseloads, ensuring compliance with established service level agreements. Serve as the primary point of contact for customer orders, including pricing and availability, product support, change orders, returns, credits, and customer calls. Develop professional relationships across departments such as plants, warehouses, sales, pricing, product managers, finance, and accounts receivable. Identify and resolve problems proactively, escalating them to management when necessary. pply standard practices and procedures to process and manage change orders effectively. Support process improvements by analyzing strengths and weaknesses in accounts and identifying opportunities for improvement.Self-sufficient and capable of independent work, with excellent customer service and communication skills. Thrive in high-volume, fast-paced environments with flexibility and quick learning capabilities. Exhibit strong problem-solving skills, attention to detail, and organizational abilities. Demonstrate proficiency in SAP, SieSales, MS Excel, and Outlook. Perform soft audits, including accounting reconciliation and PO verification. Navigate vendor portals to create and resolve support tickets. Facilitate customer satisfaction processes through efficient systems navigation and process management. Support Big Box accounts (e.g., Home Depot, Lowes) by managing CAIDs and processing cancellations in vendor portals and SAP. ddress customer inquiries via calls and emails, providing assistance with product details and order-related questions. Required Knowledge/Skills, Education and Experience:
SAP experience in areas such as sales orders (SO), debits/credits, and accounts receivable. bility to work independently with minimal supervision. Proven ability to excel in high-volume, fast-paced environments. Strong analytical and organizational skills. Experience creating and improving processes, analyzing account performance, identifying improvement areas, and driving target-oriented initiatives. 2-4 years of practical customer support experience in industrial, construction, mechanical, or electrical industries. Proficient in data analysis and problem-solving, with the ability to identify patterns and trends. Proficiency in Microsoft Suite, including Excel and Outlook. Preferred Knowledge/Skills, Education and Experience:
n Associate Degree is preferred. Prior experience with SAP or CRM systems. dvanced functionality with Excel and other Microsoft tools. Exposure to logistics processes is a plus. Familiarity with vendor portals and managing support tickets is beneficial.