Customer Service Representative Job at Robert Half in Richmond

We are seeking a Customer Service Representative to join our team located in North Chesterfield, Virginia, 23236, United States. This role offers a contract to permanent employment opportunity in a dynamic and rapidly transforming call center environment. As a Customer Service Representative, you will be responsible for handling incoming and outgoing telephone calls, providing timely and accurate customer service, and adhering to policies while maintaining the confidentiality of records and client information.

Responsibilities:
• Handle incoming and outgoing telephone calls effectively and efficiently
• Provide timely and accurate customer service, building solid relationships with customers
• Maintain strict adherence to company policies and confidentiality protocols
• Process complex transactions and conduct extensive research to resolve customer inquiries
• Utilize advanced Microsoft Office skills to ensure smooth operations
• Navigate multiple computer systems, applications, and search tools to find information
• Actively solve problems by listening for customer cues and addressing issues with grace and integrity
• Manage customer records and account monitoring
• Handle email correspondence professionally and promptly
• Schedule appointments and manage order entries efficiently.• Proficiency in answering inbound calls, demonstrating excellent telephone etiquette.
• Previous experience in a call center customer service environment is essential.
• Strong customer service skills, with the ability to handle complaints and provide appropriate solutions.
• Accurate data entry skills, ensuring all customer information is correctly recorded.
• Ability to manage email correspondence effectively, responding to customer queries in a timely and detail oriented manner.
• Experience in managing both inbound and outbound calls, ensuring customer satisfaction at all times.
• Proficiency in Microsoft Excel and Microsoft Word, with the ability to create and manage spreadsheets and documents.
• Experience in order entry, ensuring all customer orders are accurately processed and tracked.
• Ability to schedule appointments efficiently, ensuring all customer interactions are effectively managed.
• Familiarity with Zendesk or similar customer service software, with the ability to troubleshoot and resolve customer issues effectively.