Logo
Nash County, NC

Staff Development Specialist I

Nash County, NC, Nashville, NC, United States


Salary : $49,864.00 Annually

Location : Nashville, NC

Job Type: Full Time

Job Number: 2024-00069

Department: Department of Social Services

Opening Date: 07/29/2024

Closing Date: Continuous

General Statement of Duties

Prefer experience in multiple Economic Benefits Programs with 3 years minimum experience in NC Fast. Training experience also preferred. Requires strong interpersonal skills, excellent communication skills, and the ability to work with varying personalities and skill levels. Must be able to work independently.

Primary Purpose of Organizational Unit
The primary purpose is to administer federally mandated Income Maintenance Programs to applicants/recipients who meet eligibility criteria. The Unit is responsible for all functions related to eligibility to include intake, processing, recertifications, reports and analysis, training, and program integrity.

The Primary Purpose of Position (80%)
The primary purpose of this position is to function as Staff Trainer for Economic Benefits Programs. NC Fast is used in some capacity by all Social Services programs. Some working knowledge of each program is necessary to properly connect the program policy to the computer management system. Training must always incorporate state and federal requirements to ensure program compliance. Employee in this position will need to collaborate with the Management Team and State Program Consultants to incorporate ongoing policy changes in training.

Individual in this position will need skills and abilities to independently read, comprehend, design and deliver computer based and/or classroom training to groups as well as on an individual basis to enhance employees' awareness, sensitivity and effectiveness in needed areas including accuracy and timeliness in processing. This individual requires skills to coordinate, schedule, conduct and evaluate trainings of seasoned and newly hired staff.

This position interacts with employees to precisely identify the tasks, responsibilities, knowledge, skills and conditions necessary for the job to be performed. Individual in this position provides instruction to staff, answers staff questions to help develop worker competency and confidence through direction and encouragement to establish worker independence and increase staff retention.

This position is from 8:00 A.M. to 5:00 P.M., Monday through Friday.
Essential Duties and Tasks

Troubleshoot problem cases prior to submission to the state help desk. Works with program supervisors to assess the needs of vacant caseloads and maintain program compliance. Also assists with accessing, distributing and analyzing reports and making recommendations based on findings, as well as completing 2nd party reviews to monitor patterns that may need further training and improvement. (20%)

Employee in this position reports directly to the Income Maintenance Program Administrator. Performs any other duties as assigned by the Income Maintenance Program Administrator's leadership, to include disaster shelter duty.

A. Employee plans work and performs with considerable independence within guidelines and policies of the department. General oral or written instructions are received from the supervisor or areas of responsibility.

B. Objectives and work plans are discussed with the supervisor on a regular basis. Supervisor occasionally monitors training functions. At the end of a course, the training participants evaluate teaching and course content.

C. Work and decisions made affect groups and/or individuals involved in career development, skills, or administrative and supervisory training. A bad decision or error in judgement may curtail a phase of training or result in erroneous, irrelevant, or ineffective training to individuals, and cost of time and money to the agency.

Other Work Characteristics

A. Must be energetic, enthusiastic and people-oriented.

B. Machines, Tools Used: Telephone, Fax, computer, copier, scanner, TV monitor, calculator or adding machine, motor vehicle for work transportation. Precision Exactness and/or Accuracy Required.

C. Exactness and accuracy are required at all times in disseminating policy and other training. Individual must be observant of training participants to detect any problems with the training, environment, and/or resources. Must be detail oriented. Feedback from employees must be carefully evaluated and understood to maintain continuous improvement in training delivery and resources.
Knowledges, Skills and Abilities

Considerable knowledge of training theory, principles and techniques of training within specified Economic Benefits program(s). Ability to interpret, apply and communicate a variety of policies, procedures and regulations. Ability to exercise sound judgment in assessing training needs, development of objectives, recommending training goals and evaluation of student learning. Ability to develop course outlines and lesson plans. Ability to organize and coordinate training activities, to evaluate staff learning and to maintain accurate records. Ability to communicate effectively, both orally and in written form. Ability to work effectively with others and use sound judgement in applying policies, procedures and training principles. Ability to adapt and communicate information to a wide range of audiences and situations.
Desirable Education and Experience

Minimum Education and Experience
Graduation from a four-year college or university and two years of experience in a human service program, counseling, or training, in the subject matter specified; or graduation from high school and five years of progressively responsible experience directly related to training in the subject or specialty area; or an equivalent combination of education and experience. C.

Must have experience in multiple Economic Benefits programs and NCFAST and have the demonstrated ability to read manuals, complete web-based and classroom training and effectively instruct others in groups or individual settings.

INSURANCE PROGRAMS

Group Health Insurance

Nash County provides full time and part-time benefit eligible employees working 30 plus hours per week with Health Insurance coverage with the North Carolina State Health Plan

Included in each selection is:
  • Preventative Care Coverage
  • Prescription Coverage
  • Chiropractic Coverage
Health Insurance may become effective for employees the first day of the month following employment.

Group Dental Insurance

Nash County provides full-time and part-time regular employees working 30 plus hours per week. Dental Insurance becomes effective for employees the first day of the month following the 30th day of employment.

Group Life Insurance

Nash County provides term Life Insurance for full-time and part-time regular employees working 30 or more hours per week.

Life insurance is paid for you by Nash County and pays your beneficiary one time your annual salary not to exceed $200,000 in the event of your death. Accidental death and dismemberment coverage is also provided.

Life Insurance becomes effective the first day of the month following 30 days of employment. Voluntary supplemental term life insurance coverage for you, your spouse or your dependent children is also available - please see the Human Resources Department for more details.

Short Term Disability Insurance

Nash County provides active full-time regular employees working 30 plus hours per week the option to purchase Short Term Disability Insurance.

Short Term Disability Insurance may cover up to 70% of an employee's monthly salary with a maximum of $2,000 per month, in the event of an injury or illness, for up to 13 weeks.

FINANCIAL PROGRAMS

Retirement

Membership in the North Carolina Local Government Employees Retirement System is a requirement for all regular full-time and regular part-time employees. Employees contribute 6% of their annual compensation before it is taxed. If you leave County service before retirement, you may withdraw your retirement contributions or elect to freeze your contributions in anticipation of future local government employment. If you have 5 years of service, you are 100% vested in the NCLGERS.

NC401(k)

The NC401(k) supplemental retirement program is available to regular full-time and regular part-time employees. The County establishes this 401(k) account for each eligible employee and makes a 5% contribution based on monthly earnings. Employees may elect to make voluntary contributions through payroll deduction.

457 Deferred Compensation

The 457 Deferred Compensation program is available to regular full-time and regular part-time employees through payroll deduction. Deferred compensation is a voluntary investment plan to supplement retirement income and to defer taxable income.

Special Separation Allowance

The Separation Allowance is available to law enforcement officers between the ages of 55 and 62 years that are eligible and retire under the provisions of the NC Local Government Employees Retirement System.

125 Flexible Benefit Plan

Flexible Spending Account options are available to regular full-time and regular part-time employees who wish to use pre-tax dollars for eligible medical, pharmacy, dental, vision, and daycare expenses. The Flex Convenience Card program gives you instant access to your account funds.
  • Health Care Spending Account -- Section 125 of the IRS Code allows yearly voluntary enrollment to set aside pre-tax dollars for eligible health care expenses.
  • Dependent Care Spending Account -- Section 125 of the IRS Code allows yearly voluntary enrollment to set aside pre-tax dollars for eligible dependent care expenses.
Direct Deposit

Direct Deposit is a condition of employment for all employees. Deposit of your paycheck will be made to checking or savings accounts in a bank of your choice.

Credit Union

Local Government Federal Credit Union membership is available to all employees. Once you join, you can remain a member for as long as you choose. Immediate family members such as spouse, children, stepchildren, brothers, sisters, and parents can all become members.

Employees of both the Departments of Social Services and Public Health are eligible to join the State Employees Credit Union.

LEAVE PROGRAMS

Vacation Leave

For regular full-time County employees, vacation leave accrues based on length of service. Regular part-time employees accrue prorated vacation leave based on a percentage of the full-time benefit.

Sick Leave

For regular full-time County employees, sick leave accrues at 8.0 hours per month. Regular part-time employees accrue prorated sick leave based on a percentage of the full-time benefit. Your unused sick leave balance can be applied as creditable service toward a service retirement under the guidelines of the NCLGERS.

Holidays

The policy of the County is to follow the holiday schedule as published by the State of North Carolina each year.
The following holidays are observed:
  • New Year's Day,
  • Martin Luther King, Jr. Day,
  • Good Friday,
  • Memorial Day,
  • Independence Day,
  • Labor Day,
  • Veteran's Day,
  • Thanksgiving Day and the day after, and
  • Three (3) days at Christmas.

Military Leave

Annual Training - Reserves and National Guard -Ten paid workdays per fiscal year.
Active Duty - Reserves and National Guard - Ten paid workdays upon activation.

Civil Leave

Paid leave is provided to full-time or regular part-time County employees called for jury duty or as a witness of the court for the federal or state government, or a subdivision thereof.

Family Medical Leave Act

Federal law provides job protection and continuation of existing paid health insurance during 12 weeks of leave, paid or unpaid, to an eligible employee for qualifying events. These events can include birth or adoption, and serious illness of an immediate family member, or of the employee.

OTHER PROGRAMS

Employee Assistance Program (EAP)

The Employee Assistance Program is open to all employees and their dependents. It is a confidential service provided at no cost to the employees of the County. EAP provides certified counselors who administer assessment and brief therapy to employees who want help with a variety of personal and work-related issues such as stress, parenting concerns, grief, alcohol/drug use, family problems, financial concerns, and work-related problems.

Wellness Center and Telemedicine

We believe that staying healthy is inclusive of exercising regularly and taking care of your physical body. Nash County has a Wellness Center, which consists of various exercise equipment and videos, open to all full and part-time employees.

All full-time employees also have access to telemedicine through Teladoc. Teladoc treats conditions like allergies, sore throats, asthma, and more. Doctors are available by phone or video 24/7 from wherever you are. They are available to diagnose symptoms and send a prescription if needed.

NOTICE OF PRIVACY PRACTICES

The benefits offered by Nash County are subject to change. In the event there is a conflict between the above contents and Nash County policies and/or a State or Federal statute, the policy/statute shall control. Plan documents will govern benefits plans should there be a conflict with this information. They are not held out to any employee as part of any contractual agreement. Benefits, policies, and procedures are subject to change or termination at any time.

Information provided on this site is for informational purposes only. Actual provisions of each plan will be provided on the certificate of coverage as part of the Summary Plan description.

Nash County is an Equal Opportunity Employer/Provider

In accordance with Federal civil rights law and the U.S. Department of Agriculture (USDA) civil rights regulations and policies, the USDA, its Agencies, offices, employees, and institutions participating in or administering USDA programs are prohibited from discriminating based on race, color, national origin, religion, sex, gender identity (including gender expression), sexual orientation, disability, age, marital status, family/parental status, income derived from public assistance program, political beliefs, or reprisal or retaliation for prior civil rights activity, in any program or activity conducted or funded by USDA (not all bases apply to all programs).
Remedies and complaint filing deadlines vary by program or incident. Persons with disabilities who require alternative means of communication for program information (e.g., Braille, large print, audiotape, American Sign Language, etc.) should contact the responsible Agency or USDA's Target Center at (202) 720-2600 (voice and TTY) or contact USDA through the Federal Relay Service at (800) 877-8339.
Additionally, program information may be made available in languages other than English. To file a program discrimination complaint, complete the USDA Program Discrimination Complaint Form, AD-3027, found online at http://www.ascr.usda.gov/complaint filing cust.html and any USDA office or write a letter addressed to USDA and provide in the letter all of the information requested in the form.
To request a copy of the complaint form, call (866) 632-9992. Submit your completed form or letter to USDA by:

1. mail: U.S. Department of Agriculture

Office of the Assistant Secretary for Civil Rights

1400 Independence Avenue, SW
Washington, D.C. 20250-9410;
2. fax: (202) 690-7442; or
3. email: program.intake@usda.gov

USDA is an equal opportunity provider, employer, and lender.

01

Which best describes your level of education?
  • No GED and no High School Diploma
  • GED or High School Diploma
  • Some college
  • Associates Degree
  • Bachelor's Degree
  • Master's Degree
  • Doctorate's Degree


02

Please indicate your level of experience using computers and software programs.
  • No experience
  • Beginner
  • Intermediate
  • Advanced


03

Please indicate your level of experience using Microsoft Word.
  • No experience
  • Beginner
  • Intermediate
  • Advanced


04

Please indicate your level of experience using Microsoft Excel.
  • No experience
  • Beginner
  • Intermediate
  • Advanced


05

If you have NC Fast experience, approximately how many years of experience do you have working in the software?
  • 0 - 1yr
  • 1yr - 2yrs
  • 2yrs - 3yrs
  • 3yrs - 5yrs
  • 5yrs+


06

Have you had experience in multiple Economic Benefits programs?
  • Yes
  • No


07

How many years of experience do you have in training and instructing in a professional setting?
  • No experience
  • Less than 1yr
  • 1-2 Years
  • 2-3 Years
  • 3-5 Years
  • 5+ Years


08

Employees are expected to work in emergency shelters and/or perform disaster related tasks.
  • Accept
  • Decline


09

Your application must illustrate all relevant education and experience you have acquired in the last 10 years, to include any gaps you have had between employment (gaps in employment MUST be documented under the work experience section of the application). Failure to complete the "Work Experience" & "Education" sections of the application may result in your application not being considered. A resume will not be considered in determining your qualification for this position.
  • I have read and complied with the above statement
  • I have not read this information


Required Question