KellyMitchell Group
Job Summary:
Our client is seeking a Business Analyst to join their team! This position is located in Richfield, Minnesota.
Duties:
- Work with internal teams to support a consistent experience for employees and Vendor/Provider representatives
- Foster alignment and deeper engagement with internal partners
- Cultivate trust and maintain consistent communication with external partners
- Support the consistency and development of vendor and provider programs in stores
- Drive the creation and execution of data consistency
- Identify, research, and implement process improvements for workforce and customer experiences, including reporting automation, communication cadences, cross-functional support, task ownership, and DAT (IT) integrations
- Communicate with the field regarding feedback and escalations related to provider support
- Connect providers and vendors to address questions or concerns
- Monitor adherence to service level agreement contracts
- Provide accurate reporting to internal and external partners
Desired Skills/Experience:
- 3+ years of services, sales, retail, or related experience or support
- Intermediate to advanced knowledge of Microsoft Office products such as Word, Excel, PowerPoint, Outlook
- Experience working with IT (DAT) teams and terminology
- Experience working with Finance teams and processes
- Experience working with external partners to execute aligned goals
Benefits:
- Medical, Dental, & Vision Insurance Plans
- 401K offered
$16.80 - $24.00 (est. hourly)