Provide first-line technical support for end-users via phone, email, and in-person troubleshooting.
Diagnose and resolve hardware and software issues on Windows desktops, laptops, and peripherals.
Install, configure, and update Windows OS, drivers, and business applications .
Perform basic network troubleshooting , including connectivity issues, IP conflicts, and VPN support.
Assist with cabling, workstation setup, and peripheral installations (monitors, printers, docking stations).
Support Active Directory tasks , such as password resets, account provisioning, and permissions.
Troubleshoot and replace hardware components (RAM, hard drives, power supplies, etc.).
Maintain and update IT asset inventory for computers, software, and accessories.
Escalate complex technical issues to Tier 3 or infrastructure teams when necessary.
Provide end-user training on basic IT best practices and system usage.