Ikon Search
Provide
first-line technical support
for end-users via phone, email, and in-person troubleshooting. Diagnose and resolve
hardware and software issues
on Windows desktops, laptops, and peripherals. Install, configure, and update
Windows OS, drivers, and business applications . Perform
basic network troubleshooting , including connectivity issues, IP conflicts, and VPN support. Assist with
cabling, workstation setup, and peripheral installations
(monitors, printers, docking stations). Support
Active Directory tasks , such as password resets, account provisioning, and permissions. Troubleshoot and replace
hardware components
(RAM, hard drives, power supplies, etc.). Maintain and update
IT asset inventory
for computers, software, and accessories. Escalate complex technical issues to
Tier 3 or infrastructure teams
when necessary. Provide
end-user training
on basic IT best practices and system usage.
first-line technical support
for end-users via phone, email, and in-person troubleshooting. Diagnose and resolve
hardware and software issues
on Windows desktops, laptops, and peripherals. Install, configure, and update
Windows OS, drivers, and business applications . Perform
basic network troubleshooting , including connectivity issues, IP conflicts, and VPN support. Assist with
cabling, workstation setup, and peripheral installations
(monitors, printers, docking stations). Support
Active Directory tasks , such as password resets, account provisioning, and permissions. Troubleshoot and replace
hardware components
(RAM, hard drives, power supplies, etc.). Maintain and update
IT asset inventory
for computers, software, and accessories. Escalate complex technical issues to
Tier 3 or infrastructure teams
when necessary. Provide
end-user training
on basic IT best practices and system usage.