Abode Techzone LLC
OSS L3 Support Engineer
Abode Techzone LLC, Richardson, Texas, United States, 75080
Title: OSS L3 Support Engineer with Telecom domain ( Application Support )(Please know client is open to accept Java Developers profile who are comfortable for Support role.)
Location: Richardson, TX /Tampa, FL/Basking Ridge, NJ/ Ashburn, VA /Alpharetta, GA onsite
Duration: 36+ months( on every 6 months extension)
Client: Telecom
Open for all Visa
Overview:Strong knowledge in Tech Skill (Java/.NET/C/C++, Shell Scripting, Python, SQL, etc)Good Understanding on Telecom O/BSS applicationsGood Understanding on support cycle and Production deploymentsExcellent problem-solving and analytical skillsExperience in handling support tickets. Ticket management efficiencies i.e. response time, resolution time, providing regular updates, SLAs. Own RCA submission for P1/P2 tickets within SLA. Automating repeated tasks is MUST to haveResponsible for providing Tier 3 (L3) support to customers by researching, diagnosing, troubleshooting issues, and resolving incidents and providing support for software bugs and other technical problems.Excellent verbal and written communication skillsMust have experience in the role of 24X7 Production Support and Maintenance activities. Work on different shifts.Following standard procedures for proper escalation of unresolved issues to the appropriate internal teamsProvide technical training and support to internal teams as needed.Roles & Responsibilities:
Responsible for providing Tier 3 (L3) support to customers by researching, diagnosing, troubleshooting issues, and resolving incidents and providing support for software bugs and other technical problems.Excellent verbal and written communication skillsMust have experience in the role of 24X7 Production Support and Maintenance activities. Work on different shifts.
Location: Richardson, TX /Tampa, FL/Basking Ridge, NJ/ Ashburn, VA /Alpharetta, GA onsite
Duration: 36+ months( on every 6 months extension)
Client: Telecom
Open for all Visa
Overview:Strong knowledge in Tech Skill (Java/.NET/C/C++, Shell Scripting, Python, SQL, etc)Good Understanding on Telecom O/BSS applicationsGood Understanding on support cycle and Production deploymentsExcellent problem-solving and analytical skillsExperience in handling support tickets. Ticket management efficiencies i.e. response time, resolution time, providing regular updates, SLAs. Own RCA submission for P1/P2 tickets within SLA. Automating repeated tasks is MUST to haveResponsible for providing Tier 3 (L3) support to customers by researching, diagnosing, troubleshooting issues, and resolving incidents and providing support for software bugs and other technical problems.Excellent verbal and written communication skillsMust have experience in the role of 24X7 Production Support and Maintenance activities. Work on different shifts.Following standard procedures for proper escalation of unresolved issues to the appropriate internal teamsProvide technical training and support to internal teams as needed.Roles & Responsibilities:
Responsible for providing Tier 3 (L3) support to customers by researching, diagnosing, troubleshooting issues, and resolving incidents and providing support for software bugs and other technical problems.Excellent verbal and written communication skillsMust have experience in the role of 24X7 Production Support and Maintenance activities. Work on different shifts.