Flock
Home Manager
Flock, Washington, District of Columbia, us, 20022
Salary: $70k-$80k based on experienceClassification: Full-Time, Exempt
Location: 87 Florida Ave NW Office and Portfolio Properties
Office Hours: 8:30AM-5:30PM, M-F - required occasional after hours for project management of emergency issues
Position Objective:
This position is uniquely qualified to handle all aspects of property management for a specific set of properties and clients within the Flock portfolio. With exceptional customer service, time management, and knowledge of the industry, this role ensures the delivery of best-in-class property management by caring for our client's investments and ensuring that their assets are well cared for. There will be a continuous focus on the leasing, maintenance, and finance portion of the work while also ensuring that our residents receive the highest level of service. Success in this position depends on the effective management of our properties and delivery to the Nest DC standards.
Property Management and Compliance
Projection management point of contact for major projects such as remediation, roof , HVAC and liaise with community managers to coordinate work. In instances of emergencies where project management is necessary after hours work will be required.Ability to translate ambiguous requests or information into specific proposals, requirements or action plansConducts monthly audits of all Appfolio and Property meld pages to reflect owner's requestsOversee and project manage large insurance claims including remediation and roof repairsOversees remote worker (Maintenance and client experience) in charge of scheduling preventative maintenance appointments, routine maintenance, renewals, roommate swapsOversee remote workers on renewal process by contacting owners 90 days prior to lease expiration and annually for month-to-month leases; ensures all leases and rent increases are wrapped prior to the end of the month in conjunction with remote assistantRecommends and issues rent increases in accordance with owners' and tenants' best interests in mind in conjunction with remote assistantEnsures current c/o , security deposit is properly displayed on-siteWork on maintenance issues and escalations to make sure they are resolvedRelationship Management
Manage day-to-day operations of the assigned portfolio and escalationsHost monthly calls and in-person meetings with clients as neededTake complete ownership of owner relationships within assigned portfolios and escalations of direct reports to build trust among clientsEnsure that agreed upon cadence of communication is delivered to ownersLiaise between departments within Nest to ensure the highest level of serviceNetwork with vendors and partners.Manage and Oversee Property Management Financials
Creates operating budget for owner approval and provides monthly variance reporting to investorsMonitor and review property transactions using Appfolio to ensure accurate billing and monthly owner statements are correct , conduct monthly meeting with owner if necessary.Tracks financials to annually increase NOI and GPR across portfoliosDeliver annual progress reports for portfolioExpert on rent control laws and compliance in the District of ColumbiaOversee property & licensing compliance (BBL, CofO requirements)Serves as main POC on evictions in conjunction with Nest finance assistantCreates annual ROI report to owners for portfolio an ensures direct reports complete their taskPrepares a draft budget for investor to review prior to August 31 and ensures the final budget is approved and uploaded in AppfolioAchieve and Model Flock Mission + Core Values
Participates in Nest/Flock retreats and training sessions.Completes continuing educationSupports the team in managing emergency situations or urgent issuesCore Values: Be a team player, Commit to doing the best and being the best, Play a key role in positioning Flock as THE BEST management company locally and globallyHave fun!Skills Required for Performance Standards
Property Management licenseSuperior customer service skills, including the ability to manage difficult clientsStrong attention to detailSuperior organization, time management, and problem solving skillsAbility to work independently, is self-directive and detail-orientedAbility to work with challenging personalities with graceAbility to manage multiple projects simultaneously, with the ability to send updates on each project daily to the supervisorSuccessful in high paced, ever changing work environmentAbility to communicate clearly and accurately to a range of audiences, both verbally and in writingAbility to recognize systemic problems and offer solutions to enhance and improve current systemsAbility to respond to emergencies as they ariseAbility to work a flexible schedule to include weekends, evenings and holidays if neededProficiency in email and Google WorkspaceStrong interpersonal skillsKnowledge of Apple systems and computersAbility to quickly learn property management software and toolsMust have a vehicle
Location: 87 Florida Ave NW Office and Portfolio Properties
Office Hours: 8:30AM-5:30PM, M-F - required occasional after hours for project management of emergency issues
Position Objective:
This position is uniquely qualified to handle all aspects of property management for a specific set of properties and clients within the Flock portfolio. With exceptional customer service, time management, and knowledge of the industry, this role ensures the delivery of best-in-class property management by caring for our client's investments and ensuring that their assets are well cared for. There will be a continuous focus on the leasing, maintenance, and finance portion of the work while also ensuring that our residents receive the highest level of service. Success in this position depends on the effective management of our properties and delivery to the Nest DC standards.
Property Management and Compliance
Projection management point of contact for major projects such as remediation, roof , HVAC and liaise with community managers to coordinate work. In instances of emergencies where project management is necessary after hours work will be required.Ability to translate ambiguous requests or information into specific proposals, requirements or action plansConducts monthly audits of all Appfolio and Property meld pages to reflect owner's requestsOversee and project manage large insurance claims including remediation and roof repairsOversees remote worker (Maintenance and client experience) in charge of scheduling preventative maintenance appointments, routine maintenance, renewals, roommate swapsOversee remote workers on renewal process by contacting owners 90 days prior to lease expiration and annually for month-to-month leases; ensures all leases and rent increases are wrapped prior to the end of the month in conjunction with remote assistantRecommends and issues rent increases in accordance with owners' and tenants' best interests in mind in conjunction with remote assistantEnsures current c/o , security deposit is properly displayed on-siteWork on maintenance issues and escalations to make sure they are resolvedRelationship Management
Manage day-to-day operations of the assigned portfolio and escalationsHost monthly calls and in-person meetings with clients as neededTake complete ownership of owner relationships within assigned portfolios and escalations of direct reports to build trust among clientsEnsure that agreed upon cadence of communication is delivered to ownersLiaise between departments within Nest to ensure the highest level of serviceNetwork with vendors and partners.Manage and Oversee Property Management Financials
Creates operating budget for owner approval and provides monthly variance reporting to investorsMonitor and review property transactions using Appfolio to ensure accurate billing and monthly owner statements are correct , conduct monthly meeting with owner if necessary.Tracks financials to annually increase NOI and GPR across portfoliosDeliver annual progress reports for portfolioExpert on rent control laws and compliance in the District of ColumbiaOversee property & licensing compliance (BBL, CofO requirements)Serves as main POC on evictions in conjunction with Nest finance assistantCreates annual ROI report to owners for portfolio an ensures direct reports complete their taskPrepares a draft budget for investor to review prior to August 31 and ensures the final budget is approved and uploaded in AppfolioAchieve and Model Flock Mission + Core Values
Participates in Nest/Flock retreats and training sessions.Completes continuing educationSupports the team in managing emergency situations or urgent issuesCore Values: Be a team player, Commit to doing the best and being the best, Play a key role in positioning Flock as THE BEST management company locally and globallyHave fun!Skills Required for Performance Standards
Property Management licenseSuperior customer service skills, including the ability to manage difficult clientsStrong attention to detailSuperior organization, time management, and problem solving skillsAbility to work independently, is self-directive and detail-orientedAbility to work with challenging personalities with graceAbility to manage multiple projects simultaneously, with the ability to send updates on each project daily to the supervisorSuccessful in high paced, ever changing work environmentAbility to communicate clearly and accurately to a range of audiences, both verbally and in writingAbility to recognize systemic problems and offer solutions to enhance and improve current systemsAbility to respond to emergencies as they ariseAbility to work a flexible schedule to include weekends, evenings and holidays if neededProficiency in email and Google WorkspaceStrong interpersonal skillsKnowledge of Apple systems and computersAbility to quickly learn property management software and toolsMust have a vehicle