Audubon Companies
Service Desk Analyst
Audubon Companies, Metairie, Louisiana, us, 70011
External Description
Audubon is currently seeking temporary Help Desk / Service Desk Analyst to join our Team in our Metairie, LA office. The Help Desk / Service Desk Analyst will support over the phone, through remote management tools and directly to end users. The ideal candidate is a team player with excellent interpersonal skills who is willing to assist in all areas.
PRIMARY RESPONSIBILITIES
Provide direct, telephone and remote desktop support to internal company computer users in a courteous and professional manner following established proceduresInstallation, maintenance and support of computer systems to ensure maximum up time and optimal refresh intervalsCapture and deploy system imagesSet up and maintenance of Active Directory accountsRecord all support activities in the Service Desk ticketing system to ensure complete capturing of actions and resultsUnderstand and comply with all applicable Service Level Agreements, policies and proceduresMonitor all available problem ticket entry points to ensure tickets are being addressed efficientlyIntegrate with 3rd party deployment and support providers as requiredComplete other duties as assignedEXPERIENCE AND SKILLS REQUIREMENTS
Bachelor's degree preferred, but not required.Requires 2+ years of help desk technician experience.The minimum experience for this position is 1 year of relevant experience in a Service Desk environment.Experience with Active Directory account creation password resets.Experience supporting and setup of Smart Phones.Experience using ticketing software.Proven track record of maintaining an 85-95% first call resolution rate.
No Recruiters, please!
Equal Opportunity Employer/Veterans/Disabled
Working at Audubon
Client-focused. People-powered. Safety-driven.
The Audubon Family of Companies provides professional consulting solutions to the energy industry. For over 25 years, our proven reputation for operational excellence and dedication to client satisfaction has helped us become a leading service provider to some of the biggest names in oil and gas. Our team of over 1,000 of the country's top professionals can deliver a full range of consulting services, from EPCM to field solutions and operational support.
At Audubon we are always growing, though we never lose sight of our commitment to excellence. Our focus on flexibility and our demand for unsurpassed quality control over continue to guide our growth as they have since our inception. We realize that service goes beyond plugging in a professional skill set. Service means flexibility. Service means understanding and solving project challenges in dynamic environments. Service means communication. We pride ourselves on providing the service of the quality which allows us to implement efficient solutions that deliver immediate value and long-term returns.
Our dedication to people requires an equal dedication to safety. Our rigorous safety program helps us maintain a safe and incident-free work environment from the desktop to the pipeline trench. Our people drive the quality and efficiency that have established Audubon as a leader in the oil and gas industry - their growth and safety are at the core of our business.
Audubon is currently seeking temporary Help Desk / Service Desk Analyst to join our Team in our Metairie, LA office. The Help Desk / Service Desk Analyst will support over the phone, through remote management tools and directly to end users. The ideal candidate is a team player with excellent interpersonal skills who is willing to assist in all areas.
PRIMARY RESPONSIBILITIES
Provide direct, telephone and remote desktop support to internal company computer users in a courteous and professional manner following established proceduresInstallation, maintenance and support of computer systems to ensure maximum up time and optimal refresh intervalsCapture and deploy system imagesSet up and maintenance of Active Directory accountsRecord all support activities in the Service Desk ticketing system to ensure complete capturing of actions and resultsUnderstand and comply with all applicable Service Level Agreements, policies and proceduresMonitor all available problem ticket entry points to ensure tickets are being addressed efficientlyIntegrate with 3rd party deployment and support providers as requiredComplete other duties as assignedEXPERIENCE AND SKILLS REQUIREMENTS
Bachelor's degree preferred, but not required.Requires 2+ years of help desk technician experience.The minimum experience for this position is 1 year of relevant experience in a Service Desk environment.Experience with Active Directory account creation password resets.Experience supporting and setup of Smart Phones.Experience using ticketing software.Proven track record of maintaining an 85-95% first call resolution rate.
No Recruiters, please!
Equal Opportunity Employer/Veterans/Disabled
Working at Audubon
Client-focused. People-powered. Safety-driven.
The Audubon Family of Companies provides professional consulting solutions to the energy industry. For over 25 years, our proven reputation for operational excellence and dedication to client satisfaction has helped us become a leading service provider to some of the biggest names in oil and gas. Our team of over 1,000 of the country's top professionals can deliver a full range of consulting services, from EPCM to field solutions and operational support.
At Audubon we are always growing, though we never lose sight of our commitment to excellence. Our focus on flexibility and our demand for unsurpassed quality control over continue to guide our growth as they have since our inception. We realize that service goes beyond plugging in a professional skill set. Service means flexibility. Service means understanding and solving project challenges in dynamic environments. Service means communication. We pride ourselves on providing the service of the quality which allows us to implement efficient solutions that deliver immediate value and long-term returns.
Our dedication to people requires an equal dedication to safety. Our rigorous safety program helps us maintain a safe and incident-free work environment from the desktop to the pipeline trench. Our people drive the quality and efficiency that have established Audubon as a leader in the oil and gas industry - their growth and safety are at the core of our business.