Network Engineer

Responsibilities: • Respond and resolve tickets/incidents related to customer support or updates • Support, trouble shoot and configure remote access to assist network users with connectivity to HHS network from non-magnet connections • Troubleshoot and resolve network issues/infrastructure • Configure and maintain backup and restore process to include swapping tapes, restoring files, and transfer of media • Install, configure, and support state issued mobile devices • Review server event logs daily to ensure optimal performance and identify potential issues • Implementation of EOHHS IT enterprise images for Desktops/Laptops • Manage the upgrade of hardware & software as needed; including new Anti-Virus, Operating System patches, or other mandated software upgrades • Communicate and/or escalate to the supervisor any IT operations issues or disruptions (planned or unplanned) to minimize user impact • Assist Telecom with movement of IP phones and other groups with installation/ movement of assets • Utilize Network Administrative Tools to manage the network and ensure efficiency of system resources • Maintain disaster recovery package for servers and build/restore servers • Manage site specific network infrastructure & server support projects; leading meetings to ensure resources are maximized Preferred Knowledge, Skills & Abilities: • 5 years of IT support or help desk related experience (field, desktop, mobile, etc.) working in a healthcare or hospital setting • 5 years of relevant experience working in a collaborative, customer service focused environment that used a multi-channel (email, chat, phone, WebEx) setting for communication • Excellent communication and writing skills with the ability to clearly communicate technical concepts to both technical and non-technical audiences • Excellent ability to work independently on job responsibilities • Experience with at least one ticketing system with the ability to take notes and record all interactions and steps taken with the users. CA Service Desk Manager preferred. • Functional knowledge of Microsoft Office, Exchange and O365 products such as Outlook, Word, Excel, PowerPoint, Access, SharePoint, OneDrive, Intune, Teams, Azure AD, MFA authenticator and VPN • Working knowledge and hands-on experience with the following skillsets: o Active Directory o Microsoft Windows 7 and 10 o Server Operating Systems 2008 - 2012 o Local Area Networks (physical and logical) o SCCM o Bomgar

3 of 2 1/5/2023 @ 12:52 o Capabilities and limitations of computer hardware, Servers, PCs, Laptops, Printers & Peripherals o Basic security measures and requirements o Basic Networking knowledge and understanding o Mobile Support - Apple iOS and Android. • Ability to understand the laws, rules, regulations, policies, and procedures, standards and guidelines governing all EOHHS activities • Valid driver's license with clean driving record and access to a vehicle Education and Certifications: • Associate degree in Computer Science, Information Systems, Business Administration or other related field, or equivalent work experience • Microsoft certifications is desirable, but not required • or ITIL certification (Expert or Master).