Kyyba
IT Administrator
Kyyba, Boston, Massachusetts, us, 02298
Job Description
Detailed List of Duties and Responsibilities:
Respond and resolve tickets/incidents related to customer support or updates Troubleshoot and resolve end user issues with connectivity, video conferencing, and collaboration software Assist end users with the configuration and activation of state issued mobile devices Assist staff with use and configuration of desktops/laptops/peripherals Communicate and/or escalate to the supervisor any IT issues or disruptions (planned or unplanned) to nonstandard/operations software and hardware to minimize user impact Establish inventory and manage vendor relationships, renewals, installation, licensing, and maintenance for software and hardware outside the standard support catalog Provide timely guidance, mentoring, and end user support/training for tools and software in general use at the location. Assist end users with collaboration software (Teams, Sharepoint, OneDrive) and video conferencing platforms
Qualifications: Preferred Knowledge, Skills & Abilities:
Associate degree in Computer Science, Information Systems, Business Administration or other related field, or equivalent work experience 5 years of IT support or help desk related experience (field, desktop, mobile, etc.) or equivalent working in an office setting 5 years of relevant experience working in a collaborative, customer service focused environment that used a multi-channel (email, chat, phone, video conferencing) setting for communication Excellent communication and writing skills with the ability to clearly communicate technical concepts to both technical and non-technical audiences Excellent ability to work independently on job responsibilities Experience with at least one ticketing system with the ability to take notes and record all interactions and steps taken with the users. ServiceNow preferred. Functional knowledge of Microsoft Office, Exchange and O365 products such as Outlook, Word, Excel, PowerPoint, Access, SharePoint, OneDrive, Intune, Teams, Azure AD, MFA authenticator and VPN Working knowledge and hands-on experience with the following skillsets:
Active Directory/ Microsoft Azure Microsoft Windows 10 Microsoft Server Operating Systems 2008 - 2016 Bomgar (Remote Client Support Software) Capabilities and limitations of computer hardware, Servers, PCs, Laptops, Printers & Peripherals Basic IT security measures and requirements Basic Networking knowledge and understanding Basic Mobile Support - Apple iOS and Android.
Ability to understand the laws, rules, regulations, policies, and procedures, standards and guidelines governing all activities Valid driver's license with clean driving record and access to a vehicle
About Kyyba: Founded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational changes and technological advances. At Kyyba, the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value, passion, excellence, empowerment, and happiness, creates a vibrant and productive atmosphere. We empower our employees with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development. Disclaimer: Kyyba is an Equal Opportunity Employer. Kyyba does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. Minorities / Females / Protected Veterans / Individuals with Disabilities are encouraged to apply. All employment is decided on the basis of qualifications, merit, and business need. Rewards: Medical, dental, vision 401k Term life Voluntary life and disability insurance Optional Pre-paid legal plan Optional Identity theft plan Optional Medical and dependent FSA Work-visa sponsorship Opportunity for advancement Long-term assignment with opportunity for hire by client
SELECT AWARDS
An INC 5000 company for 10 years Corp! Michigan Economic Bright Spots Crain's Detroit Business Top Staffing Service Companies in Detroit TechServe Alliance Excellence Award- IT and Engineering Staffing & Solutions Best of MichBusiness winner in HR Wizards & Partnerships Metro Detroit Elite Category: Recruitment, Selection & Orientation for 101 Best & Brightest 101 Best & Brightest Companies to Work for in Michigan
Respond and resolve tickets/incidents related to customer support or updates Troubleshoot and resolve end user issues with connectivity, video conferencing, and collaboration software Assist end users with the configuration and activation of state issued mobile devices Assist staff with use and configuration of desktops/laptops/peripherals Communicate and/or escalate to the supervisor any IT issues or disruptions (planned or unplanned) to nonstandard/operations software and hardware to minimize user impact Establish inventory and manage vendor relationships, renewals, installation, licensing, and maintenance for software and hardware outside the standard support catalog Provide timely guidance, mentoring, and end user support/training for tools and software in general use at the location. Assist end users with collaboration software (Teams, Sharepoint, OneDrive) and video conferencing platforms
Qualifications: Preferred Knowledge, Skills & Abilities:
Associate degree in Computer Science, Information Systems, Business Administration or other related field, or equivalent work experience 5 years of IT support or help desk related experience (field, desktop, mobile, etc.) or equivalent working in an office setting 5 years of relevant experience working in a collaborative, customer service focused environment that used a multi-channel (email, chat, phone, video conferencing) setting for communication Excellent communication and writing skills with the ability to clearly communicate technical concepts to both technical and non-technical audiences Excellent ability to work independently on job responsibilities Experience with at least one ticketing system with the ability to take notes and record all interactions and steps taken with the users. ServiceNow preferred. Functional knowledge of Microsoft Office, Exchange and O365 products such as Outlook, Word, Excel, PowerPoint, Access, SharePoint, OneDrive, Intune, Teams, Azure AD, MFA authenticator and VPN Working knowledge and hands-on experience with the following skillsets:
Active Directory/ Microsoft Azure Microsoft Windows 10 Microsoft Server Operating Systems 2008 - 2016 Bomgar (Remote Client Support Software) Capabilities and limitations of computer hardware, Servers, PCs, Laptops, Printers & Peripherals Basic IT security measures and requirements Basic Networking knowledge and understanding Basic Mobile Support - Apple iOS and Android.
Ability to understand the laws, rules, regulations, policies, and procedures, standards and guidelines governing all activities Valid driver's license with clean driving record and access to a vehicle
About Kyyba: Founded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational changes and technological advances. At Kyyba, the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value, passion, excellence, empowerment, and happiness, creates a vibrant and productive atmosphere. We empower our employees with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development. Disclaimer: Kyyba is an Equal Opportunity Employer. Kyyba does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. Minorities / Females / Protected Veterans / Individuals with Disabilities are encouraged to apply. All employment is decided on the basis of qualifications, merit, and business need. Rewards: Medical, dental, vision 401k Term life Voluntary life and disability insurance Optional Pre-paid legal plan Optional Identity theft plan Optional Medical and dependent FSA Work-visa sponsorship Opportunity for advancement Long-term assignment with opportunity for hire by client
SELECT AWARDS
An INC 5000 company for 10 years Corp! Michigan Economic Bright Spots Crain's Detroit Business Top Staffing Service Companies in Detroit TechServe Alliance Excellence Award- IT and Engineering Staffing & Solutions Best of MichBusiness winner in HR Wizards & Partnerships Metro Detroit Elite Category: Recruitment, Selection & Orientation for 101 Best & Brightest 101 Best & Brightest Companies to Work for in Michigan