Kyyba
IT Administrator
Kyyba, Boston, MA, United States
Job Description
Detailed List of Duties and Responsibilities:
Qualifications: Preferred Knowledge, Skills & Abilities:
About Kyyba:
Founded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational changes and technological advances.
At Kyyba, the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value, passion, excellence, empowerment, and happiness, creates a vibrant and productive atmosphere. We empower our employees with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development.
Disclaimer:
Kyyba is an Equal Opportunity Employer.
Kyyba does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. Minorities / Females / Protected Veterans / Individuals with Disabilities are encouraged to apply. All employment is decided on the basis of qualifications, merit, and business need.
Rewards:
Medical, dental, vision
401k
Term life
Voluntary life and disability insurance
Optional Pre-paid legal plan
Optional Identity theft plan
Optional Medical and dependent FSA
Work-visa sponsorship
Opportunity for advancement
Long-term assignment with opportunity for hire by client
SELECT AWARDS
Detailed List of Duties and Responsibilities:
- Respond and resolve tickets/incidents related to customer support or updates
- Troubleshoot and resolve end user issues with connectivity, video conferencing, and collaboration software
- Assist end users with the configuration and activation of state issued mobile devices
- Assist staff with use and configuration of desktops/laptops/peripherals
- Communicate and/or escalate to the supervisor any IT issues or disruptions (planned or unplanned) to nonstandard/operations software and hardware to minimize user impact
- Establish inventory and manage vendor relationships, renewals, installation, licensing, and maintenance for software and hardware outside the standard support catalog
- Provide timely guidance, mentoring, and end user support/training for tools and software in general use at the location.
- Assist end users with collaboration software (Teams, Sharepoint, OneDrive) and video conferencing platforms
Qualifications: Preferred Knowledge, Skills & Abilities:
- Associate degree in Computer Science, Information Systems, Business Administration or other related field, or equivalent work experience
- 5 years of IT support or help desk related experience (field, desktop, mobile, etc.) or equivalent working in an office setting
- 5 years of relevant experience working in a collaborative, customer service focused environment that used a multi-channel (email, chat, phone, video conferencing) setting for communication
- Excellent communication and writing skills with the ability to clearly communicate technical concepts to both technical and non-technical audiences
- Excellent ability to work independently on job responsibilities
- Experience with at least one ticketing system with the ability to take notes and record all interactions and steps taken with the users. ServiceNow preferred.
- Functional knowledge of Microsoft Office, Exchange and O365 products such as Outlook, Word, Excel, PowerPoint, Access, SharePoint, OneDrive, Intune, Teams, Azure AD, MFA authenticator and VPN
- Working knowledge and hands-on experience with the following skillsets:
- Active Directory/ Microsoft Azure
- Microsoft Windows 10
- Microsoft Server Operating Systems 2008 - 2016
- Bomgar (Remote Client Support Software)
- Capabilities and limitations of computer hardware, Servers, PCs, Laptops, Printers & Peripherals
- Basic IT security measures and requirements
- Basic Networking knowledge and understanding
- Basic Mobile Support - Apple iOS and Android.
- Ability to understand the laws, rules, regulations, policies, and procedures, standards and guidelines governing all activities
- Valid driver's license with clean driving record and access to a vehicle
About Kyyba:
Founded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational changes and technological advances.
At Kyyba, the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value, passion, excellence, empowerment, and happiness, creates a vibrant and productive atmosphere. We empower our employees with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development.
Disclaimer:
Kyyba is an Equal Opportunity Employer.
Kyyba does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. Minorities / Females / Protected Veterans / Individuals with Disabilities are encouraged to apply. All employment is decided on the basis of qualifications, merit, and business need.
Rewards:
Medical, dental, vision
401k
Term life
Voluntary life and disability insurance
Optional Pre-paid legal plan
Optional Identity theft plan
Optional Medical and dependent FSA
Work-visa sponsorship
Opportunity for advancement
Long-term assignment with opportunity for hire by client
SELECT AWARDS
- An INC 5000 company for 10 years
- Corp! Michigan Economic Bright Spots
- Crain's Detroit Business Top Staffing Service Companies in Detroit
- TechServe Alliance Excellence Award- IT and Engineering Staffing & Solutions
- Best of MichBusiness winner in HR Wizards & Partnerships
- Metro Detroit Elite Category: Recruitment, Selection & Orientation for 101 Best & Brightest
- 101 Best & Brightest Companies to Work for in Michigan