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Job Summary

We are seeking a

proactive, highly skilled IT Administrator

to join our IT team. This role requires

extensive experience in Office 365 Administration, Azure Portal, and ticket management , as well as strong problem-solving skills and the ability to work independently without constant oversight. The ideal candidate will be responsible for

managing IT support tickets,

maintaining cloud-based infrastructure, and optimizing IT workflows to improve efficiency.

Key Responsibilities:

Helpdesk & Ticket Management (40%) Act as the

frontline IT support , triaging and resolving technical issues. Manage and prioritize tickets within the IT helpdesk system, ensuring timely resolution. Escalate complex issues to the appropriate IT personnel while maintaining accountability. Develop

knowledge base articles

to streamline troubleshooting. Office 365 & Azure Administration (30%)

Administer Office 365

(user management, licensing, security policies). Manage Azure Portal , including identity and access controls, MFA enforcement, and cloud security monitoring. Monitor system health, storage usage, and infrastructure performance. Perform

security audits

and enforce IT best practices. IT Systems & Cloud Applications (20%)

Maintain and optimize

WordPress, Asana, Zoho, Zoom, Dropbox, SharePoint,

OneDrive and other environments. Automate repetitive IT tasks using

PowerShell scripts

and system integrations. Optimize

Office 365 & Azure licensing costs

through audits and de-provisioning. Implement

best practices for SharePoint and OneDrive file management . Process Improvement & Proactive IT Management (10%)

Identify

inefficiencies in IT workflows

and propose automation or process enhancements. Maintain IT asset inventory and track company-provided hardware. Work cross-functionally with other departments to

align IT solutions with business needs . Conduct

user training sessions

on Office 365, cybersecurity, and IT policies. Requirements:

Technical Skills & Experience •

5+ years of IT experience , including at least 3 years in

Office 365 and Azure administration . • Strong expertise in

Acuity scheduling system, Office 365 Admin, and Azure Portal . •

Experience managing IT support tickets and helpdesk systems . • Proficiency in cloud-based applications:

WordPress, Asana, Zoho, Zoom, Dropbox, SharePoint, OneDrive , Make, Dynamics 365/Salesforce/Keap, and others. • Ability to

automate workflows

using

PowerShell scripts , power automate, graph api. • Solid

networking knowledge

(DNS, DHCP, firewalls, authentication protocols). • Understanding of

cybersecurity best practices , MFA implementation, and user access control.

Soft Skills & Attributes: •

Highly proactive , able to take ownership of tasks without micromanagement. •

Strong problem-solving skills

and ability to work in a fast-paced environment. • Excellent

written and verbal communication skills

for documentation and user training. •

Customer-service oriented

approach with a focus on user satisfaction. •

Detail-oriented , with the ability to maintain accurate records and documentation.

Preferred Certifications (Not Required but a Plus) • Microsoft 365 Certified: Fundamentals (MS-900) or Associate (MS-102) • Azure Fundamentals (AZ-900) • ITIL Foundation Certification • CompTIA A+ or Network+

Why Join Us?

Company-provided hardware

for seamless remote or in-office work. Autonomy & trust

- we value independent thinkers who take ownership. Collaborative environment

with direct exposure to IT and business leadership.

***This is a on-site position. Please only apply if you're in Miami or planning on relocating. ***