Kyyba
Network Engineer
Kyyba, Tewksbury, Massachusetts, us, 01876
Job Description
Responsibilities:
• Respond and resolve tickets/incidents related to customer support or updates
• Support, trouble shoot and configure remote access to assist network users with connectivity to HHS network
from non-magnet connections
• Troubleshoot and resolve network issues/infrastructure
• Configure and maintain backup and restore process to include swapping tapes, restoring files, and transfer of
media
• Install, configure, and support state issued mobile devices
• Review server event logs daily to ensure optimal performance and identify potential issues
• Implementation of EOHHS IT enterprise images for Desktops/Laptops
• Manage the upgrade of hardware & software as needed; including new Anti-Virus, Operating System patches,
or other mandated software upgrades
• Communicate and/or escalate to the supervisor any IT operations issues or disruptions (planned or
unplanned) to minimize user impact
• Assist Telecom with movement of IP phones and other groups with installation/ movement of assets
• Utilize Network Administrative Tools to manage the network and ensure efficiency of system resources
• Maintain disaster recovery package for servers and build/restore servers
• Manage site specific network infrastructure & server support projects; leading meetings to ensure resources
are maximized
Preferred Knowledge, Skills & Abilities:
• 5 years of IT support or help desk related experience (field, desktop, mobile, etc.) working in a healthcare or
hospital setting
• 5 years of relevant experience working in a collaborative, customer service focused environment that used a
multi-channel (email, chat, phone, WebEx) setting for communication
• Excellent communication and writing skills with the ability to clearly communicate technical concepts to both
technical and non-technical audiences
• Excellent ability to work independently on job responsibilities
• Experience with at least one ticketing system with the ability to take notes and record all interactions and
steps taken with the users. CA Service Desk Manager preferred.
• Functional knowledge of Microsoft Office, Exchange and O365 products such as Outlook, Word, Excel,
PowerPoint, Access, SharePoint, OneDrive, Intune, Teams, Azure AD, MFA authenticator and VPN
• Working knowledge and hands-on experience with the following skillsets:
o Active Directory
o Microsoft Windows 7 and 10
o Server Operating Systems 2008 - 2012
o Local Area Networks (physical and logical)
o SCCM
o Bomgar
o Capabilities and limitations of computer hardware, Servers, PCs, Laptops, Printers & Peripherals
o Basic security measures and requirements
3 of 2 2/1/2023 @ 19:24
o Basic Networking knowledge and understanding o Mobile Support - Apple iOS and Android. • Ability to understand the laws, rules, regulations, policies, and procedures, standards and guidelines governing all EOHHS activities • Valid driver's license with clean driving record and access to a vehicle Education and Certifications: • Associate degree in Computer Science, Information Systems, Business Administration or other related field, or equivalent work experience • Microsoft certifications is desirable, but not required About Kyyba: Founded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational changes and technological advances. At Kyyba, the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value, passion, excellence, empowerment, and happiness, creates a vibrant and productive atmosphere. We empower our employees with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development. Disclaimer: Kyyba is an Equal Opportunity Employer. Kyyba does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. Minorities / Females / Protected Veterans / Individuals with Disabilities are encouraged to apply. All employment is decided on the basis of qualifications, merit, and business need. Rewards: Medical, dental, vision 401k Term life Voluntary life and disability insurance Optional Pre-paid legal plan Optional Identity theft plan Optional Medical and dependent FSA Work-visa sponsorship Opportunity for advancement Long-term assignment with opportunity for hire by client
SELECT AWARDS
An INC 5000 company for 10 years Corp! Michigan Economic Bright Spots Crain's Detroit Business Top Staffing Service Companies in Detroit TechServe Alliance Excellence Award- IT and Engineering Staffing & Solutions Best of MichBusiness winner in HR Wizards & Partnerships Metro Detroit Elite Category: Recruitment, Selection & Orientation for 101 Best & Brightest 101 Best & Brightest Companies to Work for in Michigan
3 of 2 2/1/2023 @ 19:24
o Basic Networking knowledge and understanding o Mobile Support - Apple iOS and Android. • Ability to understand the laws, rules, regulations, policies, and procedures, standards and guidelines governing all EOHHS activities • Valid driver's license with clean driving record and access to a vehicle Education and Certifications: • Associate degree in Computer Science, Information Systems, Business Administration or other related field, or equivalent work experience • Microsoft certifications is desirable, but not required About Kyyba: Founded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational changes and technological advances. At Kyyba, the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value, passion, excellence, empowerment, and happiness, creates a vibrant and productive atmosphere. We empower our employees with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development. Disclaimer: Kyyba is an Equal Opportunity Employer. Kyyba does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. Minorities / Females / Protected Veterans / Individuals with Disabilities are encouraged to apply. All employment is decided on the basis of qualifications, merit, and business need. Rewards: Medical, dental, vision 401k Term life Voluntary life and disability insurance Optional Pre-paid legal plan Optional Identity theft plan Optional Medical and dependent FSA Work-visa sponsorship Opportunity for advancement Long-term assignment with opportunity for hire by client
SELECT AWARDS
An INC 5000 company for 10 years Corp! Michigan Economic Bright Spots Crain's Detroit Business Top Staffing Service Companies in Detroit TechServe Alliance Excellence Award- IT and Engineering Staffing & Solutions Best of MichBusiness winner in HR Wizards & Partnerships Metro Detroit Elite Category: Recruitment, Selection & Orientation for 101 Best & Brightest 101 Best & Brightest Companies to Work for in Michigan