Expeditors
Ocean Import Agent
Expeditors, Glen Burnie, Maryland, United States, 21060
Company Description
"We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors Founder
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.17,000 trained professionals250+ locations worldwideFortune 500Globally unified systemsJob Description
Ensure smooth and timely freight process flowEnsure accurate and timely data entry into our operational systemTrack and trace ocean shipments through the transportation cycleEnsure documents are timely sent and arrival notices communicated to overseas and customersEnsure accurate and timely client and vendors billing.Interact with our customers in arranging their international shipments, meeting customer service standards.Contribute to maintain good relationships with suppliers (Ocean carriers, trucking companies and others involved).Meet compliance at all times to regulations internal and external in accordance with government regulations.Understand department process flow, and looking for best practices to improve operational efficiency and productivityEnsure all customers standard operating procedures in place and updated in the SOPsMeet KPI standards in accordance with the Company's proceduresOverseas communications, timely responses to mails and requests (internal and external)Qualifications
Customer Service ExperienceOperations/Industry knowledge preferred but not requiredEffective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.Pro-active, strong organizational skills.Proven analytical skillsGood computer skills (Excel, Word).Additional Information
Expeditors offers excellent benefits
Paid Vacation, Holiday, Sick TimeHealth Plan: Medical, Prescription Drug, Dental and VisionLife and Long Term Disability Insurance401(k) Retirement Savings Plan (US only)Employee Stock Purchase PlanTraining and Personnel Development Program
All your information will be kept confidential according to EEO guidelines.
"We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors Founder
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.17,000 trained professionals250+ locations worldwideFortune 500Globally unified systemsJob Description
Ensure smooth and timely freight process flowEnsure accurate and timely data entry into our operational systemTrack and trace ocean shipments through the transportation cycleEnsure documents are timely sent and arrival notices communicated to overseas and customersEnsure accurate and timely client and vendors billing.Interact with our customers in arranging their international shipments, meeting customer service standards.Contribute to maintain good relationships with suppliers (Ocean carriers, trucking companies and others involved).Meet compliance at all times to regulations internal and external in accordance with government regulations.Understand department process flow, and looking for best practices to improve operational efficiency and productivityEnsure all customers standard operating procedures in place and updated in the SOPsMeet KPI standards in accordance with the Company's proceduresOverseas communications, timely responses to mails and requests (internal and external)Qualifications
Customer Service ExperienceOperations/Industry knowledge preferred but not requiredEffective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.Pro-active, strong organizational skills.Proven analytical skillsGood computer skills (Excel, Word).Additional Information
Expeditors offers excellent benefits
Paid Vacation, Holiday, Sick TimeHealth Plan: Medical, Prescription Drug, Dental and VisionLife and Long Term Disability Insurance401(k) Retirement Savings Plan (US only)Employee Stock Purchase PlanTraining and Personnel Development Program
All your information will be kept confidential according to EEO guidelines.