South Shore Chrysler Dodge Jeep Ram of Five Towns
Automotive Assistant Service Manager
South Shore Chrysler Dodge Jeep Ram of Five Towns, Nassau, New York, United States, 12123
South Shore CDJR is a fast-growing dealership. We are interested in employing a high energy customer-focused individual to lead our Express Lane Service Department to high levels of production and customer and employee retention.
You Need
Several years Dealership Service Advisor experience
Express Lane Experience
High CSI and customer-focused
Experience managing 15+ employees preferred
ADP/CDK Dealer Services Experience a MUST
Ability to work independently and be self-motivated
Great attitude with high-energy personality
Excellent employee coaching skills
Professional appearance and work ethic
Ability to work well in a sales and service driven environment
What We Offer
Medical, Dental & Vision Insurance
401K Plan
Paid time off and vacation
Short/Long Term Disability
Growth opportunities
Paid Training
Employee vehicle purchase plans
Family owned and operated
Long term job security
Health and wellness
Discounts on products and services
Above average industry pay
Responsibilities
Hire, train, develop and motivate the service Express Lane staff and monitor their performance.
Forecast goals and objectives for the Express department and ensure they are met.
Ensure that common courtesy is shown to all customers by every service department employee to promote customer satisfaction.
Maintain daily sales and production records as required by dealership management.
Develop and monitor budgets for the service
Express department and keep dealership management informed of variances.
Ensure that the service department meets all customer satisfaction (CSI) and financial goals.
Establish and maintain good working relationships with our customers to encourage repeat and referral business.
Handle customer complaints tactfully, promptly, and with concern for the customer.
Establish promotional service prices.
Ensure proper repair techniques are being used.
Schedule training as necessary to properly repair and service vehicles.
Stay up to date on product changes and new products.
Ensure that all necessary shop equipment is in proper and safe working condition.
Understand and comply with federal, state and local regulations that affect service department operations, such as hazardous waste disposal, OSHA right-to-know, etc.
Demonstrates behaviors consistent with our values in all interactions with customers, co-workers and vendors.
Other duties/responsibilities may be assigned by our market management.
Qualifications
Excellent written and verbal communication skills
Strong focus on providing excellent customer service.
A high school diploma is required.
Automotive Service Advisor / Dealership: 5 years
Clean and valid Driver's License
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
You Need
Several years Dealership Service Advisor experience
Express Lane Experience
High CSI and customer-focused
Experience managing 15+ employees preferred
ADP/CDK Dealer Services Experience a MUST
Ability to work independently and be self-motivated
Great attitude with high-energy personality
Excellent employee coaching skills
Professional appearance and work ethic
Ability to work well in a sales and service driven environment
What We Offer
Medical, Dental & Vision Insurance
401K Plan
Paid time off and vacation
Short/Long Term Disability
Growth opportunities
Paid Training
Employee vehicle purchase plans
Family owned and operated
Long term job security
Health and wellness
Discounts on products and services
Above average industry pay
Responsibilities
Hire, train, develop and motivate the service Express Lane staff and monitor their performance.
Forecast goals and objectives for the Express department and ensure they are met.
Ensure that common courtesy is shown to all customers by every service department employee to promote customer satisfaction.
Maintain daily sales and production records as required by dealership management.
Develop and monitor budgets for the service
Express department and keep dealership management informed of variances.
Ensure that the service department meets all customer satisfaction (CSI) and financial goals.
Establish and maintain good working relationships with our customers to encourage repeat and referral business.
Handle customer complaints tactfully, promptly, and with concern for the customer.
Establish promotional service prices.
Ensure proper repair techniques are being used.
Schedule training as necessary to properly repair and service vehicles.
Stay up to date on product changes and new products.
Ensure that all necessary shop equipment is in proper and safe working condition.
Understand and comply with federal, state and local regulations that affect service department operations, such as hazardous waste disposal, OSHA right-to-know, etc.
Demonstrates behaviors consistent with our values in all interactions with customers, co-workers and vendors.
Other duties/responsibilities may be assigned by our market management.
Qualifications
Excellent written and verbal communication skills
Strong focus on providing excellent customer service.
A high school diploma is required.
Automotive Service Advisor / Dealership: 5 years
Clean and valid Driver's License
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.