General Manager - Knoll

**General Manager - Knoll**at Design Within Reach New York, NY The Studio General Manager is responsible for the management of all activities within the Studio. Our Studios serve as both a retail environment and as community centers for design, inviting constant interaction between the customer, our furniture and our team. Knoll General Managers work strategically to maximize their Studio revenue and efficiently manage all aspects of sales and merchandising. General Managers grow their people-management abilities every day as they handle hiring, sales coaching, team development and employee relations in partnership with Human Resources and area and regional leadership.**What youll do:**Youll have opportunities to lead teams, reach goals, build relationships and own your Studios business every day as you:* Develop, lead and motivate team through consistent coaching, feedback and training.* Manage the full life cycle of talent acquisition and management for Sales Associates and Studio Leads including promoting open Studio positions on LinkedIn and other candidate facing social channels.* Drive sales and service through team management, including goal setting, coaching, training, accountability and recognition.* Manage performance issues of sales team members.* Ensure the Studio represents the best in design by utilizing visual directives, presentation and general housekeeping standards.* Lead team on weekly trade and home visits.* Lead team in creating floorplans, design presentations and product trainings.* Ensure all Studio procedures are followed in order to maximize profit and manage expense control goals (e.g., scheduling and managing studio shipments, controllable expenses and supplies).* Resolve employee relations issues of sales team members in partnership with HR.* Maintain a positive and productive work environment.* Build positive working relationships with Studio team, Area Manager and Regional VP in order to share business insights and best practices and develop strategies to grow the business.This might be you if you have the following experience, skills and abilities:* Background in interior design or architecture.* Minimum 5 to 7 years of retail management experience, a proven track record of successful leadership and an in-depth knowledge of the retail industry.* Excellent verbal, written, organizational and interpersonal communication skills, with strong emphasis on listening; demonstrated people management skills and the ability to thrive in a team environment.* Demonstrated design skills and a passion for the design profession.* Ability to adhere to high personal performance standards; integrity, business ethics and the desire and ability to continuously learn.* Ability to build relationships and trust with direct reports, peers and Studio clientele.* Financial literacy, business acumen and ability to manage budgetary responsibilities.* Experience with a POS system and proficiency with MS Office software, Gmail, web navigation and 3-D rendering programs.* Able to routinely move objects weighing more than 20 pounds and to understand safety requirements.As a Studio General Manager, you'll be eligible for Knoll's comprehensive benefits package including medical, dental and vision insurance, paid holidays, parental leave, green transit subsidy, 401k and more.***Knoll provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, marital status, national origin, ancestry, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws, and prohibits discrimination and harassment of any type.***Location (City) **U.S. Equal Opportunity Employment Information (Completion is voluntary)**Individuals seeking employment at Design Within Reach are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.Completion of the form is entirely **voluntary**. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.GenderPlease identify your raceIf you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.Veteran StatusForm CC-305OMB Control Number 1250-0005Expires 05/31/2023**Voluntary Self-Identification of Disability**We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labors Office of Federal Contract Compliance Programs (OFCCP) website at .You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.Disabilities include, but are not limited to:* Autism* Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS* Blind or low vision* Cancer* Cardiovascular or heart disease