Endpoint User Support

Job Description Technology Scope of Position •The focus of this role is Microsoft Defender, McAfee suite, and Carbon Black to include implementation and administration. •Solid knowledge of the following product space including Windows platform, SCCM, MDT/OSD, PowerShell/VBScript, Intune, O365, M365, MacOS, iOS, Android, Citrix, XenApp/Desktop, McAfee, Carbon Black

Responsibilities •Experience with infrastructure systems administration, and Operations and Maintenance (O&M) server health checks •Work in a large IT enterprise environment following SOP's and Work Instructions to provide quality customer service •Provide solutions to complex issues; handle multiple tasks in a fast-paced environment •Work in a group setting and able to collaborate with remote personnel of various skill levels and provide McAfee, Carbon Black and Microsoft Defender support to customers •Work with minimal supervision, with attention to detail, and follow-through •Ensure the Change Management procedures are followed •Provide guidance and recommendation for user and machine group policies •Maintain distribution points across all sites including vendor sites when necessary •Work closely with Application teams to test new software being added to the builds •Troubleshoot application issues within the end user environment •Maintain currency in end user market trends and participate in industry workgroups as needed. •Strong ability to identify issues in the environment and can efficiently communicate the issues with colleagues and upper management •Process oriented and can document work processes and workflows •Knowledge of remote desktop tools Bomgar •Knowledge Microsoft support tools such as DNS, storage and networking

Preferred Skills •5 years of experience in IT support or related field •2 years of experience performing day-to-day activities required to administer and deploy McAfee software (Agent, ENS, ATP, DLP, TIE, etc.) to all enterprise workstations and servers •Experience managing workstation and server anti-virus software, DAT files, content updates as it relates to security compliance •Experience operating and maintaining enterprise level information security tools •Experience in Systems Administration, including server & workstation troubleshooting •Experience with other EDR/antivirus or FIM products (Crowdstrike, Cylance, Carbon Black, SCEP, SEPM, Tanium, etc) •Experience using ticketing systems, such as ServiceNow •Knowledge of firewalls and IDS/IPS •Knowledge of network concepts/protocols •Knowledge of SQL •Basic familiarity with Linux distribution types and command line and/or MAC OS •Microsoft Windows Desktop and Server OS knowledge (Win10, Server 2012 or higher)

Requirements

Preferred Skills

5 years of experience in IT support or related field 2 years of experience performing day-to-day activities required to administer and deploy McAfee software (Agent, ENS, ATP, DLP, TIE, etc.) to all enterprise workstations and servers Experience managing workstation and server anti-virus software, DAT files, content updates as it relates to security compliance Experience operating and maintaining enterprise level information security tools Experience in Systems Administration, including server & workstation troubleshooting Experience with other EDR/antivirus or FIM products (Crowdstrike, Cylance, Carbon Black, SCEP, SEPM, Tanium, etc) Experience using ticketing systems, such as ServiceNow Knowledge of firewalls and IDS/IPS Knowledge of network concepts/protocols Knowledge of SQL Basic familiarity with Linux distribution types and command line and/or MAC OS Microsoft Windows Desktop and Server OS knowledge (Win10, Server 2012 or higher) Benefits

BENEFITS - Full-time Employees

Medical Dental Vision Flexible Spending Account Health Savings Account Life and AD&D Short-Term Disability Long-Term Disability 401(k) Tuition Assistance Paid Time Off

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