GTSC Talent Solutions
Endpoint User Support
GTSC Talent Solutions, Arlington, Virginia, United States, 22201
Job DescriptionTechnology Scope of Position•The focus of this role is Microsoft Defender, McAfee suite, and Carbon Black to include implementation and administration.•Solid knowledge of the following product space including Windows platform, SCCM, MDT/OSD, PowerShell/VBScript, Intune, O365, M365, MacOS, iOS, Android, Citrix, XenApp/Desktop, McAfee, Carbon Black
Responsibilities•Experience with infrastructure systems administration, and Operations and Maintenance (O&M) server health checks•Work in a large IT enterprise environment following SOP's and Work Instructions to provide quality customer service•Provide solutions to complex issues; handle multiple tasks in a fast-paced environment•Work in a group setting and able to collaborate with remote personnel of various skill levels and provide McAfee, Carbon Black and Microsoft Defender support to customers•Work with minimal supervision, with attention to detail, and follow-through•Ensure the Change Management procedures are followed•Provide guidance and recommendation for user and machine group policies•Maintain distribution points across all sites including vendor sites when necessary•Work closely with Application teams to test new software being added to the builds•Troubleshoot application issues within the end user environment•Maintain currency in end user market trends and participate in industry workgroups as needed.•Strong ability to identify issues in the environment and can efficiently communicate the issues with colleagues and upper management•Process oriented and can document work processes and workflows•Knowledge of remote desktop tools Bomgar•Knowledge Microsoft support tools such as DNS, storage and networking
Preferred Skills•5 years of experience in IT support or related field•2 years of experience performing day-to-day activities required to administer and deploy McAfee software (Agent, ENS, ATP, DLP, TIE, etc.) to all enterprise workstations and servers•Experience managing workstation and server anti-virus software, DAT files, content updates as it relates to security compliance•Experience operating and maintaining enterprise level information security tools•Experience in Systems Administration, including server & workstation troubleshooting•Experience with other EDR/antivirus or FIM products (Crowdstrike, Cylance, Carbon Black, SCEP, SEPM, Tanium, etc)•Experience using ticketing systems, such as ServiceNow•Knowledge of firewalls and IDS/IPS•Knowledge of network concepts/protocols•Knowledge of SQL•Basic familiarity with Linux distribution types and command line and/or MAC OS•Microsoft Windows Desktop and Server OS knowledge (Win10, Server 2012 or higher)
Requirements
Preferred Skills
5 years of experience in IT support or related field2 years of experience performing day-to-day activities required to administer and deploy McAfee software (Agent, ENS, ATP, DLP, TIE, etc.) to all enterprise workstations and serversExperience managing workstation and server anti-virus software, DAT files, content updates as it relates to security complianceExperience operating and maintaining enterprise level information security toolsExperience in Systems Administration, including server & workstation troubleshootingExperience with other EDR/antivirus or FIM products (Crowdstrike, Cylance, Carbon Black, SCEP, SEPM, Tanium, etc)Experience using ticketing systems, such as ServiceNowKnowledge of firewalls and IDS/IPSKnowledge of network concepts/protocolsKnowledge of SQLBasic familiarity with Linux distribution types and command line and/or MAC OSMicrosoft Windows Desktop and Server OS knowledge (Win10, Server 2012 or higher)Benefits
BENEFITS - Full-time Employees
MedicalDentalVisionFlexible Spending AccountHealth Savings AccountLife and AD&DShort-Term DisabilityLong-Term Disability401(k)Tuition AssistancePaid Time Off
Datawiz, a GTSC company, is proud to be an equal opportunity employer
, committed to recruiting, hiring, and promoting qualified people of all backgrounds, regardless of sex, race, color, creed, national origin, religion, age, marital status, pregnancy, physical, mental or sensory disability; sexual orientation; gender identity or any other basis protected by federal, state or local law. Learn more about your EEO rights as an applicant .
GTSC is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. If you have a disability and require assistance with our online application process, please tell us how we can help by contacting us at gtscjobs@gtsctalentsearch.com
Note: This accessibility is intended for individuals requiring accommodations and should not be used to check on the status of your application. Inquiries not specific to requesting accommodation will be discarded.
GTSC participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program .
Responsibilities•Experience with infrastructure systems administration, and Operations and Maintenance (O&M) server health checks•Work in a large IT enterprise environment following SOP's and Work Instructions to provide quality customer service•Provide solutions to complex issues; handle multiple tasks in a fast-paced environment•Work in a group setting and able to collaborate with remote personnel of various skill levels and provide McAfee, Carbon Black and Microsoft Defender support to customers•Work with minimal supervision, with attention to detail, and follow-through•Ensure the Change Management procedures are followed•Provide guidance and recommendation for user and machine group policies•Maintain distribution points across all sites including vendor sites when necessary•Work closely with Application teams to test new software being added to the builds•Troubleshoot application issues within the end user environment•Maintain currency in end user market trends and participate in industry workgroups as needed.•Strong ability to identify issues in the environment and can efficiently communicate the issues with colleagues and upper management•Process oriented and can document work processes and workflows•Knowledge of remote desktop tools Bomgar•Knowledge Microsoft support tools such as DNS, storage and networking
Preferred Skills•5 years of experience in IT support or related field•2 years of experience performing day-to-day activities required to administer and deploy McAfee software (Agent, ENS, ATP, DLP, TIE, etc.) to all enterprise workstations and servers•Experience managing workstation and server anti-virus software, DAT files, content updates as it relates to security compliance•Experience operating and maintaining enterprise level information security tools•Experience in Systems Administration, including server & workstation troubleshooting•Experience with other EDR/antivirus or FIM products (Crowdstrike, Cylance, Carbon Black, SCEP, SEPM, Tanium, etc)•Experience using ticketing systems, such as ServiceNow•Knowledge of firewalls and IDS/IPS•Knowledge of network concepts/protocols•Knowledge of SQL•Basic familiarity with Linux distribution types and command line and/or MAC OS•Microsoft Windows Desktop and Server OS knowledge (Win10, Server 2012 or higher)
Requirements
Preferred Skills
5 years of experience in IT support or related field2 years of experience performing day-to-day activities required to administer and deploy McAfee software (Agent, ENS, ATP, DLP, TIE, etc.) to all enterprise workstations and serversExperience managing workstation and server anti-virus software, DAT files, content updates as it relates to security complianceExperience operating and maintaining enterprise level information security toolsExperience in Systems Administration, including server & workstation troubleshootingExperience with other EDR/antivirus or FIM products (Crowdstrike, Cylance, Carbon Black, SCEP, SEPM, Tanium, etc)Experience using ticketing systems, such as ServiceNowKnowledge of firewalls and IDS/IPSKnowledge of network concepts/protocolsKnowledge of SQLBasic familiarity with Linux distribution types and command line and/or MAC OSMicrosoft Windows Desktop and Server OS knowledge (Win10, Server 2012 or higher)Benefits
BENEFITS - Full-time Employees
MedicalDentalVisionFlexible Spending AccountHealth Savings AccountLife and AD&DShort-Term DisabilityLong-Term Disability401(k)Tuition AssistancePaid Time Off
Datawiz, a GTSC company, is proud to be an equal opportunity employer
, committed to recruiting, hiring, and promoting qualified people of all backgrounds, regardless of sex, race, color, creed, national origin, religion, age, marital status, pregnancy, physical, mental or sensory disability; sexual orientation; gender identity or any other basis protected by federal, state or local law. Learn more about your EEO rights as an applicant .
GTSC is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. If you have a disability and require assistance with our online application process, please tell us how we can help by contacting us at gtscjobs@gtsctalentsearch.com
Note: This accessibility is intended for individuals requiring accommodations and should not be used to check on the status of your application. Inquiries not specific to requesting accommodation will be discarded.
GTSC participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program .