Saxon Global
Ann Inc - Desktop Support Technician
Saxon Global, Bay Village, Ohio, United States, 44140
Hi
Hope you are doing well!
Actually, I reached you regarding job opportunity if you are interested then please share me your resume at gopal.j@saxonglobal.com
Position: Desktop Engineer
Location:
Beachwood Ohio (Onsite)
Job Type:
Fulltime
Responsibilities
Address user tickets regarding hardware, software and networkingWalk customers through installing applications and computer peripheralsAsk targeted questions to diagnose problemsGuide users with simple, step-by-step instructionsConduct remote troubleshootingTest alternative pathways until you resolve an issueCustomize desktop applications to meet user needsRecord technical issues and solutions in logsDirect unresolved issues to the next level of support personnelFollow up with clients to ensure their systems are functionalReport customer feedback and potential product requestsHelp create technical documentation and manuals
Hope you are doing well!
Actually, I reached you regarding job opportunity if you are interested then please share me your resume at gopal.j@saxonglobal.com
Position: Desktop Engineer
Location:
Beachwood Ohio (Onsite)
Job Type:
Fulltime
Responsibilities
Address user tickets regarding hardware, software and networkingWalk customers through installing applications and computer peripheralsAsk targeted questions to diagnose problemsGuide users with simple, step-by-step instructionsConduct remote troubleshootingTest alternative pathways until you resolve an issueCustomize desktop applications to meet user needsRecord technical issues and solutions in logsDirect unresolved issues to the next level of support personnelFollow up with clients to ensure their systems are functionalReport customer feedback and potential product requestsHelp create technical documentation and manuals