Desktop Support Specialist

**Desktop Support Specialist**New York / Technology / Full Time **Position Summary** Reporting to the Chief Technology Officer, the Desktop Support Specialist is responsible for providing software application and technical assistance within the company. This person will play a key role in diagnosing, troubleshooting, and resolving application questions and issues, providing overall IT support to our internal staff. The Desktop Support Specialist must be able to work independently in a high-volume work environment. + Manage relationship with external IT service partners+ Manage IT assets such as employee laptops and a small collection of on-prem assets+ Manage identity providers and implement SSO solutions+ Address user tickets regarding hardware, software, and networking+ Conduct remote troubleshooting+ Report customer feedback and potential product requests+ Help create technical documentation and manuals+ Partner with People Operations to create a robust onboarding IT program for new hires+ Follow preset SLA agreements to ensure closer and resolution of daily tickets+ Follow up with users to ensure customer satisfaction+ Interact and collaborate with many different teams to restore service, identify, and resolve issues, and document all resolutions+ System support and maintenance. Includes account and user management for various web-based tools+ IT Project and task-related functions (Includes data entry, equipment inventory, and hardware swap-outs)Perform other duties as assigned+ Bachelors degree in Computer Science/Information Technology preferred, or equivalent working experience+ Proven work experience as a Desktop Support Engineer, Technical Support Engineer, or similar role+ Minimum of at least 4 years of experience IT support in a startup/fast-growing organization+ Expert with Operating Systems, user hardware, and accessories, Office/Mac products, server management Skills, and, mobile device support+ Experience with application support, hardware support, networking support, server, and infrastructure support, outage support, and assist with community service restoration+ Must be proactive and a team player with the ability to prioritize competing departmental and individual needs+ Excellent problem-solving and multitasking skills+ Knowledge of network security practices and anti-virus programs+ Excellent problem-solving and multitasking skills+ Experience working in a scientific field+ Experience defining and instituting new systems (e.g. SSO, ISTM solutions)