Moody Bible Institute
Technical Support Engineer
Moody Bible Institute, Chicago, Illinois, United States, 60290
Under the direct supervision of the Technical Support Manager, the Technical Support Engineer is responsible to help provide technical support for all local, online, and national radio operations.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.
Provide onsite technical support for local and national radio personnel and studios including scheduled trips to owned and operated stations outside Chicago as deemed necessary.Provide support and maintenance for broadcast telephone systems along with audio and control automation systems.Provide support and maintenance for Axia and Dante IP audio distribution network systems.Provide support and maintenance for broadcast-related servers and production equipment, and to ensure smooth program distribution to local and remote radio stations.Provide support for satellite program delivery, storage and retrieval systems.Available 24/7, on-call support as scheduled.Interface with ITS as necessary to support critical shared infrastructure and to promote a positive relationship between departments.Perform other duties as assigned.Minimum Requirements
Basic IT troubleshooting skills including familiarity with IP networkingProblem solving skills and ability to follow up on complex issuesStrong customer service skillsAbility to learn new skills and quickly adapt to changeExcellent communication and documentation skillsAuthorized to work in the US Legally without sponsorshipPreferred Requirements
Two years broadcast engineering experienceEngineering certifications (SBE, etc.)Axia Livewire support experienceAWS/cloud computing administration experienceIT certifications, including A+, Network+ , CCNAWork Environment/Conditions
Moody Bible Institute is a Christian-based Higher Education and Media Ministry. We exist to equip people with the Truth of God's Word. If you are mission-minded, and have a servant's heart, join us as we look to further impact the Kingdom of God.
Work environment type:Standard office environmentRadio/Audio Studio environmentField work/offsite (varies)
Equipment/technology used:FaxPhoneCopierComputerNetwork SwitchesDigital audio mixing, processing, signal routing
Physical Requirements: include percentages or hoursStandingSittingBendingLifting up to 50 lbsTyping
Work hours/Shifts: days of the week, hours of the dayGenerally M-F 38.75 hrs per week, but position demands on-call hours as assigned
Travel: include percentage of time on job spent travelingOccasional trips to O&Os as necessary (less than 20% travel)
Additional Information
Moody Bible Institute is a Christ-centered, multicultural community that values and seeks faculty and staff who are committed to diversity, work effectively with diverse populations, and engage others in ways that honor our rich cultural mosaic and biblical foundation. Candidates must align with MBI's Christian identity.Employees are expected to sign a Statement of Faith and adhere to the Community Standards.
We comply with all applicable laws pertaining to nondiscrimination on the basis of race, color, national origin, sex, age, disability, and any other applicable legally protected category.As a religious institution, we have the right to, and do, require that employees hold beliefs consistent with our Doctrinal Statement and conduct themselves in a manner consistent with our religious beliefs, as explained in our Community Standards.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.
Provide onsite technical support for local and national radio personnel and studios including scheduled trips to owned and operated stations outside Chicago as deemed necessary.Provide support and maintenance for broadcast telephone systems along with audio and control automation systems.Provide support and maintenance for Axia and Dante IP audio distribution network systems.Provide support and maintenance for broadcast-related servers and production equipment, and to ensure smooth program distribution to local and remote radio stations.Provide support for satellite program delivery, storage and retrieval systems.Available 24/7, on-call support as scheduled.Interface with ITS as necessary to support critical shared infrastructure and to promote a positive relationship between departments.Perform other duties as assigned.Minimum Requirements
Basic IT troubleshooting skills including familiarity with IP networkingProblem solving skills and ability to follow up on complex issuesStrong customer service skillsAbility to learn new skills and quickly adapt to changeExcellent communication and documentation skillsAuthorized to work in the US Legally without sponsorshipPreferred Requirements
Two years broadcast engineering experienceEngineering certifications (SBE, etc.)Axia Livewire support experienceAWS/cloud computing administration experienceIT certifications, including A+, Network+ , CCNAWork Environment/Conditions
Moody Bible Institute is a Christian-based Higher Education and Media Ministry. We exist to equip people with the Truth of God's Word. If you are mission-minded, and have a servant's heart, join us as we look to further impact the Kingdom of God.
Work environment type:Standard office environmentRadio/Audio Studio environmentField work/offsite (varies)
Equipment/technology used:FaxPhoneCopierComputerNetwork SwitchesDigital audio mixing, processing, signal routing
Physical Requirements: include percentages or hoursStandingSittingBendingLifting up to 50 lbsTyping
Work hours/Shifts: days of the week, hours of the dayGenerally M-F 38.75 hrs per week, but position demands on-call hours as assigned
Travel: include percentage of time on job spent travelingOccasional trips to O&Os as necessary (less than 20% travel)
Additional Information
Moody Bible Institute is a Christ-centered, multicultural community that values and seeks faculty and staff who are committed to diversity, work effectively with diverse populations, and engage others in ways that honor our rich cultural mosaic and biblical foundation. Candidates must align with MBI's Christian identity.Employees are expected to sign a Statement of Faith and adhere to the Community Standards.
We comply with all applicable laws pertaining to nondiscrimination on the basis of race, color, national origin, sex, age, disability, and any other applicable legally protected category.As a religious institution, we have the right to, and do, require that employees hold beliefs consistent with our Doctrinal Statement and conduct themselves in a manner consistent with our religious beliefs, as explained in our Community Standards.