All Copy Products
Help Desk Support Engineer - Tier 2-3
All Copy Products, Denver, Colorado, United States, 80285
EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
Description
Help Desk Support Engineer
Due to expansion we are currently seeking a Help Desk Support Engineer. You will be responsible for answering customer calls and emails, preparing and monitoring service tickets, and performing remote technical support. You must have strong customer service skills, proficiency with Microsoft Office, experience working with a Help Desk ticketing system and a life-long learning mentality. Candidate must be comfortable working in a fast-paced team environment and truly enjoy helping their team and customers. This position is office based, M-F 8am-5pm but flexibility to occassionally work non-standard hours and weekends as needed is required which is on a rotating on call schedule. This position pays $25-$30 per hour based on credentials and experience.
Essential Responsibilities:Provide a wide range of technical support to a large client baseResolve support requests professionally and efficientlyWork with our internal engineering team on escalated issuesUtilize a help desk ticketing system to track incidents and communicate with clients regarding incident progress, changes and service outagesCreate and maintain knowledge base documentationInstall, test and configure new computers, servers, software, printers and network equipmentComplete proactive and reactive maintenance of servers and workstations remotely.Contribute to a highly-productive team environment#LI-DNP
Requirements
Knowledge/Skills Required:
PC and Mac supportActive Directory managementProficient in Microsoft Office, Exchange and Office 365Network hardware and connectivity troubleshooting/configuration (switches, firewalls, VPN, NAS devices, WAPs, etc.)Windows Server 2008 and 2012 supportBasic computer security conceptsKnowledge base managementEducation/Experience Required:
Minimum of High School diploma. Associate's or Bachelor's degree in Computer Science preferredA+ and either Net+ or Security + highly preferred.Minimum of 1 year of experience working in a customer support role.
Position Requirements
Full-Time/Part-TimeFull-Time
PositionHelp Desk Support Engineer
Exempt/Non-ExemptNon-Exempt
Open Date2/20/2024
LocationMain office - Denver Office
About the OrganizationAt ACP our goal is to assist our clients by optimizing technology, enhancing productivity, reducing business risk and maximizing return on investment. Leveraging our expertise and experience, we offer a customized approach to designing, developing and implementing end-to-end solutions scaled to meet client needs.
We were recently awarded INC Magazine's recognition as a top 50 fastest growing companies in Colorado and we're included in INC Magazines list of top 5000 fastest growing company in the US for the 10th year in a row! We have consistently grown double digits since 2000.
Why join our team:
We believe hard work, employee recognition, teamwork and collaboration are key to success for our team and our clients. We believe in giving back and supporting our community and participate in numerous charitable events through our partnerships, client relationships and company sponsored events.
We have a strong philosophy and proven track record of promoting from within and offer numerous career paths including:
• Team Lead, Supervisor and Management for our various departments
• Internship to hire, Specialist Sales Roles, Named Account Management, Sales and Branch Management
• Mentorship, Tiered advancement for Help Desk Specialists and Engineers, Project and Management opportunities for our IT division
We love sports and our sales teams attend multiple sporting events with clients through partnerships with the Denver Nuggets, Broncos, The Colorado Rockies, Arizona Cardinals and Diamondbacks, and the Kansas City Chiefs. Some employee events throughout the year include; picnics, happy hour events, a presidents club trip, golf outings, sports leagues and the coveted award for best chili at our annual cook off.
This position is currently accepting applications.
Description
Help Desk Support Engineer
Due to expansion we are currently seeking a Help Desk Support Engineer. You will be responsible for answering customer calls and emails, preparing and monitoring service tickets, and performing remote technical support. You must have strong customer service skills, proficiency with Microsoft Office, experience working with a Help Desk ticketing system and a life-long learning mentality. Candidate must be comfortable working in a fast-paced team environment and truly enjoy helping their team and customers. This position is office based, M-F 8am-5pm but flexibility to occassionally work non-standard hours and weekends as needed is required which is on a rotating on call schedule. This position pays $25-$30 per hour based on credentials and experience.
Essential Responsibilities:Provide a wide range of technical support to a large client baseResolve support requests professionally and efficientlyWork with our internal engineering team on escalated issuesUtilize a help desk ticketing system to track incidents and communicate with clients regarding incident progress, changes and service outagesCreate and maintain knowledge base documentationInstall, test and configure new computers, servers, software, printers and network equipmentComplete proactive and reactive maintenance of servers and workstations remotely.Contribute to a highly-productive team environment#LI-DNP
Requirements
Knowledge/Skills Required:
PC and Mac supportActive Directory managementProficient in Microsoft Office, Exchange and Office 365Network hardware and connectivity troubleshooting/configuration (switches, firewalls, VPN, NAS devices, WAPs, etc.)Windows Server 2008 and 2012 supportBasic computer security conceptsKnowledge base managementEducation/Experience Required:
Minimum of High School diploma. Associate's or Bachelor's degree in Computer Science preferredA+ and either Net+ or Security + highly preferred.Minimum of 1 year of experience working in a customer support role.
Position Requirements
Full-Time/Part-TimeFull-Time
PositionHelp Desk Support Engineer
Exempt/Non-ExemptNon-Exempt
Open Date2/20/2024
LocationMain office - Denver Office
About the OrganizationAt ACP our goal is to assist our clients by optimizing technology, enhancing productivity, reducing business risk and maximizing return on investment. Leveraging our expertise and experience, we offer a customized approach to designing, developing and implementing end-to-end solutions scaled to meet client needs.
We were recently awarded INC Magazine's recognition as a top 50 fastest growing companies in Colorado and we're included in INC Magazines list of top 5000 fastest growing company in the US for the 10th year in a row! We have consistently grown double digits since 2000.
Why join our team:
We believe hard work, employee recognition, teamwork and collaboration are key to success for our team and our clients. We believe in giving back and supporting our community and participate in numerous charitable events through our partnerships, client relationships and company sponsored events.
We have a strong philosophy and proven track record of promoting from within and offer numerous career paths including:
• Team Lead, Supervisor and Management for our various departments
• Internship to hire, Specialist Sales Roles, Named Account Management, Sales and Branch Management
• Mentorship, Tiered advancement for Help Desk Specialists and Engineers, Project and Management opportunities for our IT division
We love sports and our sales teams attend multiple sporting events with clients through partnerships with the Denver Nuggets, Broncos, The Colorado Rockies, Arizona Cardinals and Diamondbacks, and the Kansas City Chiefs. Some employee events throughout the year include; picnics, happy hour events, a presidents club trip, golf outings, sports leagues and the coveted award for best chili at our annual cook off.
This position is currently accepting applications.