Entre Computer Services
Help Desk Technician
Entre Computer Services, Batavia, New York, United States, 14020
Entre Computer Services is hiring a Help Desk Technician in North Rose, NY. Qualified candidates may apply to this posting or send your resume to recruiting@entrecs.com
Ideal candidates can expect the following responsibilities and will have some or all of the qualifications listed.
ResponsibilitiesServe as the first point of contact for customers seeking technical assistance over the phone or emailPerform remote troubleshooting through diagnostic techniques and pertinent questionsDetermine the best solution based on the issue and details provided by customersWalk the customer through the problem-solving processDirect unresolved issues to the next level of support personnelProvide accurate information on IT products or servicesRecord events and problems and their resolution in logsFollow-up and update customer status and informationPass on any feedback or suggestions by customers to the appropriate internal teamIdentify and suggest possible improvements on proceduresQualifications
Proven experience as a help desk technician or other customer support roleTech savvy with working knowledge of office automation products, databases and remote controlGood understanding of computer systems, mobile devices and other tech productsbility to diagnose and resolve basic technical issuesProficiency in EnglishExcellent communication skillsCustomer Service mindset
Ideal candidates can expect the following responsibilities and will have some or all of the qualifications listed.
ResponsibilitiesServe as the first point of contact for customers seeking technical assistance over the phone or emailPerform remote troubleshooting through diagnostic techniques and pertinent questionsDetermine the best solution based on the issue and details provided by customersWalk the customer through the problem-solving processDirect unresolved issues to the next level of support personnelProvide accurate information on IT products or servicesRecord events and problems and their resolution in logsFollow-up and update customer status and informationPass on any feedback or suggestions by customers to the appropriate internal teamIdentify and suggest possible improvements on proceduresQualifications
Proven experience as a help desk technician or other customer support roleTech savvy with working knowledge of office automation products, databases and remote controlGood understanding of computer systems, mobile devices and other tech productsbility to diagnose and resolve basic technical issuesProficiency in EnglishExcellent communication skillsCustomer Service mindset