Rallye Group
IT Help Desk Technician
Rallye Group, Roslyn, New York, United States, 11576
The Rallye Motor Company, Long Island's premier luxury automotive dealership, has an immediate career opportunity for a
Help Desk Technician
to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution.Range - $20 - $29 Hourly (Based on experience)Serve as the first point of contact for customers seeking technical assistance over the phone or emailPerform remote troubleshooting through diagnostic techniques and pertinent questionsDetermine the best solution based on the issue and details provided by customersWalk the customer through the problem-solving processDirect unresolved issues to the next level of support personnelProvide accurate information on IT products or servicesRecord events and problems and their resolution in logsFollow-up and update customer status and informationPass on any feedback or suggestions by customers to the appropriate internal teamIdentify and suggest possible improvements on proceduresRequirementsBS/BA in IT, Computer Science or relevant fieldTech savvy with working knowledge of office automation products, databases and remote controlGood understanding of computer systems, mobile devices and other tech productsAbility to diagnose and resolve basic technical issuesProven experience as a help desk technician or other customer support roleProficiency in EnglishExcellent communication skillsCustomer-oriented and cool-temperedBenefitsHealth, Dental, Vision, Long and Short Term Disability, Life Insurance, Paid Time Off, Volunteer Program, EAP
Help Desk Technician
to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution.Range - $20 - $29 Hourly (Based on experience)Serve as the first point of contact for customers seeking technical assistance over the phone or emailPerform remote troubleshooting through diagnostic techniques and pertinent questionsDetermine the best solution based on the issue and details provided by customersWalk the customer through the problem-solving processDirect unresolved issues to the next level of support personnelProvide accurate information on IT products or servicesRecord events and problems and their resolution in logsFollow-up and update customer status and informationPass on any feedback or suggestions by customers to the appropriate internal teamIdentify and suggest possible improvements on proceduresRequirementsBS/BA in IT, Computer Science or relevant fieldTech savvy with working knowledge of office automation products, databases and remote controlGood understanding of computer systems, mobile devices and other tech productsAbility to diagnose and resolve basic technical issuesProven experience as a help desk technician or other customer support roleProficiency in EnglishExcellent communication skillsCustomer-oriented and cool-temperedBenefitsHealth, Dental, Vision, Long and Short Term Disability, Life Insurance, Paid Time Off, Volunteer Program, EAP