Area Wide Protective (AWP)
Help Desk Technician
Area Wide Protective (AWP), North Canton, Ohio, United States,
Company Description
AWP is North America's leading traffic control specialist. Our team of 6,500 professionals helps secure 2,000 work zones every day - ensuring customer crews, drivers, and our own teams get home safely. We protect those who operate, maintain, and upgrade infrastructure in the energy, broadband, and transportation sectors and provide traffic control for major events like the Boston Marathon.
Since our founding in 1981, we have served customers through the talent of extraordinary team members committed to customer focus, growth, valuing each other, safety and quality, and a sense of urgency
Job Description
As a Help desk technician, you should have a solid technical background combined with customer service experience. A problem-solving attitude with an ability to drive resolutions are essential skills to perform well in this position.
Ultimately, you should be able to ensure high quality technical support and increase client satisfaction.
What you will be doingServe as the first point of contact for customers seeking technical assistance over the phone or emailPerform remote troubleshooting through diagnostic techniques and pertinent questionsDetermine the best solution based on the issue and details provided by customersWalk the customer through the problem-solving processDirect unresolved issues to the next level of support personnelProvide accurate information on IT products or servicesRecord events and problems and their resolution in logsFollow-up and update customer status and informationPass on any feedback or suggestions by customers to the appropriate internal teamIdentify and suggest possible improvements on proceduresQualifications
What you bring to AWP
Proven experience as a help desk technician or other customer support roleExperience using Jira Service DeskTech savvy with working knowledge of office automation products, databases and remote controlGood understanding of computer systems, mobile devices and other tech productsAbility to diagnose and resolve basic technical issuesCustomer-service oriented with a problem-solving attitudeExcellent written and verbal communications skillsCustomer-oriented and cool-temperedAdditional Information
Required Skills/Abilities:
Self-AccountabilityA positive attitudeCoachabilityExcellent interpersonal and customer service skillsA strong work ethicA desire to learnExcellent verbal and written communication skillsAbility to function well in a high-paced environmentExcellent organizational skills and attention to detailProficient with Microsoft Office Suite or related software
Salary Range: $50,000 - $55,000
All your information will be kept confidential according to EEO guidelines.
AWP Safety is an Equal Opportunity Employer (EOE). Women, minorities, veterans, and individuals with disabilities are encouraged to apply. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.
AWP is North America's leading traffic control specialist. Our team of 6,500 professionals helps secure 2,000 work zones every day - ensuring customer crews, drivers, and our own teams get home safely. We protect those who operate, maintain, and upgrade infrastructure in the energy, broadband, and transportation sectors and provide traffic control for major events like the Boston Marathon.
Since our founding in 1981, we have served customers through the talent of extraordinary team members committed to customer focus, growth, valuing each other, safety and quality, and a sense of urgency
Job Description
As a Help desk technician, you should have a solid technical background combined with customer service experience. A problem-solving attitude with an ability to drive resolutions are essential skills to perform well in this position.
Ultimately, you should be able to ensure high quality technical support and increase client satisfaction.
What you will be doingServe as the first point of contact for customers seeking technical assistance over the phone or emailPerform remote troubleshooting through diagnostic techniques and pertinent questionsDetermine the best solution based on the issue and details provided by customersWalk the customer through the problem-solving processDirect unresolved issues to the next level of support personnelProvide accurate information on IT products or servicesRecord events and problems and their resolution in logsFollow-up and update customer status and informationPass on any feedback or suggestions by customers to the appropriate internal teamIdentify and suggest possible improvements on proceduresQualifications
What you bring to AWP
Proven experience as a help desk technician or other customer support roleExperience using Jira Service DeskTech savvy with working knowledge of office automation products, databases and remote controlGood understanding of computer systems, mobile devices and other tech productsAbility to diagnose and resolve basic technical issuesCustomer-service oriented with a problem-solving attitudeExcellent written and verbal communications skillsCustomer-oriented and cool-temperedAdditional Information
Required Skills/Abilities:
Self-AccountabilityA positive attitudeCoachabilityExcellent interpersonal and customer service skillsA strong work ethicA desire to learnExcellent verbal and written communication skillsAbility to function well in a high-paced environmentExcellent organizational skills and attention to detailProficient with Microsoft Office Suite or related software
Salary Range: $50,000 - $55,000
All your information will be kept confidential according to EEO guidelines.
AWP Safety is an Equal Opportunity Employer (EOE). Women, minorities, veterans, and individuals with disabilities are encouraged to apply. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.