Business Analyst & Trainer

The EPMO has a sourcing request for a Business Analyst/Trainer for Property Tax Calculation/Accounting. It's imperative that the candidates you submit have: Experience in property tax calculation/accounting 5+ years of experience in process modeling (high-level swim-lane diagrams and detailed process maps) and writing procedures 5+ years of experience in developing training content and desk references and training delivery (small audiences; training may be 1:1) Information and Public Records Service Team Overview The Health and Wellness Service Team is organized into four departments: Communications & Public Relations County Assessor Enterprise and Administrative Services Information Services Property Tax, Records & Election Services Property Tax, Records and Election Services (PTRES) Departmental Overview Property Tax, Records & Election Services is proud of its history as one of Ramsey County's founding offices. Since 1849, Property Tax, Records & Elections Services has overseen the services of property ownership recording, treasurer and auditor functions overseeing the collection, as well as balancing and settlement of all monies collected by the county. PTRES is comprised of the following divisions: Elections Examiner of Titles Property Tax Services Recorder's Office Vital Records Review the following for more information about Property Tax Services: https://www.ramseycounty.us/your-government/departments/information-and-public- records/property-tax-records-election-services Business Need PTRES has had high turnover in the Tax accounting area. Approximately 50% of Ramsey County's revenue comes from property taxes. Tax accounting is a niche skill set. Recently, PTRES has had to hire people with no tax experience and train on the job. The past Director County Auditor/Treasurer is still employed but will be retiring within a year. The department is in need of a consultant with property tax (calculation) experience to document processes and train approximately 2-4 staff. Project Overview Project Goal: Document current-state property tax-related processes and train staff. Primary Project Deliverables (detailed deliverables are on the next slide): Swimlane diagrams Detailed process diagrams Procedures and desktop references Development of training content Training delivery Note: Process design, analysis, and improvement and training evaluation are out of scope. Primary Responsibilities: Understands the project drivers and expected business outcomes. Develops the business analysis and training approaches in collaboration with key stakeholders to achieve business outcomes. Documents swimlane and detailed process maps for in-scope processes. Documents procedures and desktop references for each process step. Develops training materials and delivers training. Logs and follows through to disposition Project-related risks, action items, issues, and decisions; escalates issues and risks as needed. Monitors progress, tracks hours, and reports status. Primary Deliverables: Swimlane diagrams Detailed process diagrams Procedures Desktop references Training materials Training delivery RAID Register Risks ction Items Issues Decisions Status Reports (including hours burndown) Mandatory Qualifications: B.S. or B.A. degree (4 year) (or Associates degree plus an additional 5 years' experience) Proven competency in property tax calculation/accounting 5+ years' experience in business process modeling 5+ years' experience in developing and delivering training Intermediate-level skills MS Office Suite including Visio Desired Qualifications : Experience managing projects in state, county, or city governments or non-profit sector Experience with Tyler tax system software CBAP certification from IIBA, or other Business Analysis or Process-related certification Note: Diverse and bilingual candidates are strongly encouraged to apply. General Skills and Abilities: Business acumen Elicitation skills Relationship-building skills Practical nd pragmatic process-orientation; efficient and effective Has or can quickly earn trust and credibility with stakeholders through action and transparency. n "honest broker" - can deliver bad news in good ways. bility to communicate up-down-and-across. Influencing skills nalytical, strategic, creative, and systems thinking skills bility to analyze problems, identify and evaluate options, and implement solutions. bility to determine priorities, plan workload, and meet deadlines. bility to develop and manage budgets. Knowledge of Business Analysis best practices; ability to adapt to the needs of the organization/Project. Performs at high levels under pressure, even during organizational chaos. Coachable; open and receptive to continual feedback General Management skills. Project Environment Ramsey County is committed to racial equity, diversity and inclusion. The Project is sponsored by the PTRES department of the Information and Public Records Service Team. The consultant resource for this position will be managed by the Enterprise Project Management Office. The BA/Trainer consultant will work with the sponsor and key stakeholders. Resources are located in the Plato Building (90 Plato Blvd W). **Ramsey County is operating in a hybrid work model; the resource will be required to be on site as needed if local. Work will be primarily conducted during standard business hours. Project Schedule nticipated Project Start Date: SAP nticipated Duration: 8 - 18 months Estimated Hours: Flexible; Up to full time The County will retain the option to extend the work orders in increments as determined by County staff. Disclaimer: Submission of documents does not guarantee future work, and work cannot start until a Statement of Work (SOW) under the Cooperative Contract has been fully executed by the organization and the County. The County expressly reserves the right to amend or withdraw any request at any time, may reject any or all responses, and may waive any informalities or irregularities in responses deemed in the County's best interest.