San Bernardino Community College
Substitute Technology Support Specialist
San Bernardino Community College, San Bernardino, California, United States, 92409
Salary:
$36.07 Hourly
Location :
Various Locations - San Bernardino County, CA
Job Type:
Substitute
Job Number:
007002024
Department:
Campus Technology Services
Opening Date:
07/01/2023
Closing Date:
Continuous
Work Days/Year:
260
Mission Statement:
SBCCD positively impacts the lives and careers of our students, the well-being of their families, and the prosperity of our community through excellence in educational and training opportunities.
Job Description
San Bernardino Community College District accepts applications for part-time, hourly substitute positions for our two college campuses (San Bernardino Valley College and Crafton Hills College) on a continuous basis. However, this does not imply the department is actively recruiting for this position. If there is an interest and/or need within the specific department, applicants who meet the minimum requirements will be contacted by respective department managers. Applications submitted will remain active for up to one (1) year.
This posting is to establish a pool of qualified applicants positions as Substitute Technology Support Specialist.
Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class. Specifications are
not
intended to reflect all duties performed within the job; however, any additional duties will be reasonably related to this class.
SUMMARY DESCRIPTION
Performs a variety of technical support duties in the operation, management, and maintenance of computer network hardware and software systems in support of administrative and instructional users in assigned department(s).
DISTINGUISHING CHARACTERISTICS
The Technology Support Specialist classification is distinguished from the Technology Support Technician classification in that this classification provides 2nd level end user support and manages network systems and software in coordination with the Senior Technology Support Specialist classification.
SUPERVISION RECEIVED AND EXERCISED
Receives general direction from appropriate supervisor; checks with supervisor regarding non-routine assignments. May provide technical and functional direction to assigned student workers.
REPRESENTATIVE DUTIES
The following duties are typical for this classification.Installs, configures, troubleshoots, and maintains software, hardware, network systems, computer labs, and data lines; troubleshoots, repairs, and maintains LAN systems, including computers, servers, routers, switches, and other peripherals and their related software and accessories.Installs, manages, and maintains network servers and server software on multiple platforms; updates and configures switches.Documents networks, equipment inventories, software inventories, and repairs.Maintains and manages data and record storage on servers; assists in controlling access to data by designing and enforcing data security measures.Installs, administers, and troubleshoots telecommunications networks, equipment and IP telephones; may install wire/cabling in ceilings and walls.Consults with faculty and staff to develop solutions for office and lab technology; consults with vendors, District, and college personnel to develop and implement security standards.Provides recommendations to the departmental manager concerning enhancements to the hardware and software inventory.Provides training to end users on the proper use of technology equipment and information security.Performs software updates and upgrades.May assist the departmental manager with the technology budget for computer equipment software acquisitions and support; requests quotes and orders from vendors for equipment and software.Assists administrators and staff with a variety of technical issues.Collaborates with District and college personnel in the design and development of system configurations and software.Participates in the development, documentation, and implementation of technology service management practices; works to develop standards and procedures for the implementation and support of hardware and software.May provide guidance, training, and instruction to lower level technology staff and student assistants.Stays current on relevant technology changes.Performs other duties related to the primary duties.
The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties.
CORE COMPETENCIES:
Mathematical FacilityPerforms operations involving counting, adding, subtracting, multiplication and divisionFollow multi-step computational procedures and apply formulasApply basic algebraic or geometric reasoning and problem solvingRecognize approaches and algorithms for finding real world computational solutions**Computes and interprets descriptive statistics**Critical Thinking
Analytically and logically evaluates information to resolve problemsFollow guide, SOP or other step by step procedures for locating the source of a problem and fixing itMay detect ambiguous, incomplete, or conflicting information or instructions**Attention to Detail
Focusing on the details of work contentShows care and thoroughness in adhering to process and procedures that assure qualityApplies knowledge and skill in recognizing and evaluating details of work**Applies skilled final touches on productsAnalyzing and Interpreting Data
Apply sorting, coding and categorizing rulesAnalyze dataRead reportsDraw meaning and conclusions from quantitative and/or qualitative dataProfessional Integrity and Ethics
Follows a clear-cut set of rulesUnderstands practical necessity of rules and ethical guidelinesShows consistency in behavior and judgement over a long term and varied situationsLegal and Regulatory Navigation
Understanding, interpreting, and ensuring compliance with laws and regulationsLocates, understands, or provides factual regulator information**Works within the bounds and limits of what is permissibleUsing Technology
Working with electronic hardware and software applicationsUsing basic features and functions of software and hardwareExperiments and finds novel uses for standard features and functions **Adds, improves, modifies, or develops features and functionality**Adaptability
Responding positively to change and modifying behavior as the situation requires**Accept and adjust to changes and the unfamiliarInnovation
Imagining and devising new and better ways of doing things**Fix what is broken; find solutions and fixes with resources at handFinds new approaches to performing familiar tasksCreate and invent new ideas; envision the unexpected, unexplored, untried**Listening
Comprehend and verbal instructions and orally presented informationRecalls or retrieves key points in a conversationListen actively by rephrasing others' input cogently and accurately**Professional and Technical Expertise
Applying technical subject matter to the job **Knows the rudimentary concepts of performing the essential technical operationsPossess recognized expertise outside of the organization**Self-Management
Follows through on instructions and assignmentsSelf-directed and self- monitored in commitments and accomplishmentsRedefines or reprioritizes activities within scope of responsibilityValuing Diversity
Shows acceptance of individual differencesWelcomes input and inclusion of others who may be different from oneselfShows understanding and empathy for the challenges of groups seeking inclusion or dealing with perceived discrimination**Lead, Advanced or Senior Level Positions
Qualifications
Education/Training
:
An Associate's degree with major course work in computer science or a related field.
Experience:
Two (2) years of experience providing network administration and support consisting of responsibility for hardware, software, application support, and user training.
Equivalency Provision:
In the absence of an Associate's degree with major course work in computer science or a related field, the equivalent to completion of high school and four (4) years of experience providing network administration and support consisting of responsibility for hardware, software, application support, and user training is qualifying.
Physical Demands and Working Environment
The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Environment
:
Work is performed primarily indoors with travel to various locations to provide user support and attend meetings.
Physical
:
Primary functions require sufficient physical ability and mobility to work in an office setting; to travel to various sites throughout the day; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to occasionally lift, carry, push, and/or pull light to moderate amounts of weight up to 35 pounds; to occasionally lift, carry, push, and/or pull heavier amounts of weight with or without assistance; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information.
Vision
:
See in the normal visual range with or without correction; vision sufficient to read computer screens and printed documents; and to operate assigned equipment.
Hearing : Hear in the normal audio range with or without correction.
Employment Requirements
Employment Requirements:The person selected for hire will be required to complete the following pre-employment requirements:
Submit to and successfully pass DOJ live scan/fingerprinting. Cost of live-scan services to be borne by candidate.Sealed official transcript(s) in envelope from institution or electronic copies emailed directly from institution (for positions with higher education requirement)Tuberculosis (TB) risk assessmentOther pre-employment requirements may be required depending on the position (i.e. certifications or licenses; see job posting qualifications section for details).Successful completion of all pre-employment requirements is mandatory to be eligible for employment. These requirements are in accordance with the San Bernardino Community College District's
This position is not eligible for full-time benefits.
$36.07 Hourly
Location :
Various Locations - San Bernardino County, CA
Job Type:
Substitute
Job Number:
007002024
Department:
Campus Technology Services
Opening Date:
07/01/2023
Closing Date:
Continuous
Work Days/Year:
260
Mission Statement:
SBCCD positively impacts the lives and careers of our students, the well-being of their families, and the prosperity of our community through excellence in educational and training opportunities.
Job Description
San Bernardino Community College District accepts applications for part-time, hourly substitute positions for our two college campuses (San Bernardino Valley College and Crafton Hills College) on a continuous basis. However, this does not imply the department is actively recruiting for this position. If there is an interest and/or need within the specific department, applicants who meet the minimum requirements will be contacted by respective department managers. Applications submitted will remain active for up to one (1) year.
This posting is to establish a pool of qualified applicants positions as Substitute Technology Support Specialist.
Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class. Specifications are
not
intended to reflect all duties performed within the job; however, any additional duties will be reasonably related to this class.
SUMMARY DESCRIPTION
Performs a variety of technical support duties in the operation, management, and maintenance of computer network hardware and software systems in support of administrative and instructional users in assigned department(s).
DISTINGUISHING CHARACTERISTICS
The Technology Support Specialist classification is distinguished from the Technology Support Technician classification in that this classification provides 2nd level end user support and manages network systems and software in coordination with the Senior Technology Support Specialist classification.
SUPERVISION RECEIVED AND EXERCISED
Receives general direction from appropriate supervisor; checks with supervisor regarding non-routine assignments. May provide technical and functional direction to assigned student workers.
REPRESENTATIVE DUTIES
The following duties are typical for this classification.Installs, configures, troubleshoots, and maintains software, hardware, network systems, computer labs, and data lines; troubleshoots, repairs, and maintains LAN systems, including computers, servers, routers, switches, and other peripherals and their related software and accessories.Installs, manages, and maintains network servers and server software on multiple platforms; updates and configures switches.Documents networks, equipment inventories, software inventories, and repairs.Maintains and manages data and record storage on servers; assists in controlling access to data by designing and enforcing data security measures.Installs, administers, and troubleshoots telecommunications networks, equipment and IP telephones; may install wire/cabling in ceilings and walls.Consults with faculty and staff to develop solutions for office and lab technology; consults with vendors, District, and college personnel to develop and implement security standards.Provides recommendations to the departmental manager concerning enhancements to the hardware and software inventory.Provides training to end users on the proper use of technology equipment and information security.Performs software updates and upgrades.May assist the departmental manager with the technology budget for computer equipment software acquisitions and support; requests quotes and orders from vendors for equipment and software.Assists administrators and staff with a variety of technical issues.Collaborates with District and college personnel in the design and development of system configurations and software.Participates in the development, documentation, and implementation of technology service management practices; works to develop standards and procedures for the implementation and support of hardware and software.May provide guidance, training, and instruction to lower level technology staff and student assistants.Stays current on relevant technology changes.Performs other duties related to the primary duties.
The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties.
CORE COMPETENCIES:
Mathematical FacilityPerforms operations involving counting, adding, subtracting, multiplication and divisionFollow multi-step computational procedures and apply formulasApply basic algebraic or geometric reasoning and problem solvingRecognize approaches and algorithms for finding real world computational solutions**Computes and interprets descriptive statistics**Critical Thinking
Analytically and logically evaluates information to resolve problemsFollow guide, SOP or other step by step procedures for locating the source of a problem and fixing itMay detect ambiguous, incomplete, or conflicting information or instructions**Attention to Detail
Focusing on the details of work contentShows care and thoroughness in adhering to process and procedures that assure qualityApplies knowledge and skill in recognizing and evaluating details of work**Applies skilled final touches on productsAnalyzing and Interpreting Data
Apply sorting, coding and categorizing rulesAnalyze dataRead reportsDraw meaning and conclusions from quantitative and/or qualitative dataProfessional Integrity and Ethics
Follows a clear-cut set of rulesUnderstands practical necessity of rules and ethical guidelinesShows consistency in behavior and judgement over a long term and varied situationsLegal and Regulatory Navigation
Understanding, interpreting, and ensuring compliance with laws and regulationsLocates, understands, or provides factual regulator information**Works within the bounds and limits of what is permissibleUsing Technology
Working with electronic hardware and software applicationsUsing basic features and functions of software and hardwareExperiments and finds novel uses for standard features and functions **Adds, improves, modifies, or develops features and functionality**Adaptability
Responding positively to change and modifying behavior as the situation requires**Accept and adjust to changes and the unfamiliarInnovation
Imagining and devising new and better ways of doing things**Fix what is broken; find solutions and fixes with resources at handFinds new approaches to performing familiar tasksCreate and invent new ideas; envision the unexpected, unexplored, untried**Listening
Comprehend and verbal instructions and orally presented informationRecalls or retrieves key points in a conversationListen actively by rephrasing others' input cogently and accurately**Professional and Technical Expertise
Applying technical subject matter to the job **Knows the rudimentary concepts of performing the essential technical operationsPossess recognized expertise outside of the organization**Self-Management
Follows through on instructions and assignmentsSelf-directed and self- monitored in commitments and accomplishmentsRedefines or reprioritizes activities within scope of responsibilityValuing Diversity
Shows acceptance of individual differencesWelcomes input and inclusion of others who may be different from oneselfShows understanding and empathy for the challenges of groups seeking inclusion or dealing with perceived discrimination**Lead, Advanced or Senior Level Positions
Qualifications
Education/Training
:
An Associate's degree with major course work in computer science or a related field.
Experience:
Two (2) years of experience providing network administration and support consisting of responsibility for hardware, software, application support, and user training.
Equivalency Provision:
In the absence of an Associate's degree with major course work in computer science or a related field, the equivalent to completion of high school and four (4) years of experience providing network administration and support consisting of responsibility for hardware, software, application support, and user training is qualifying.
Physical Demands and Working Environment
The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Environment
:
Work is performed primarily indoors with travel to various locations to provide user support and attend meetings.
Physical
:
Primary functions require sufficient physical ability and mobility to work in an office setting; to travel to various sites throughout the day; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to occasionally lift, carry, push, and/or pull light to moderate amounts of weight up to 35 pounds; to occasionally lift, carry, push, and/or pull heavier amounts of weight with or without assistance; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information.
Vision
:
See in the normal visual range with or without correction; vision sufficient to read computer screens and printed documents; and to operate assigned equipment.
Hearing : Hear in the normal audio range with or without correction.
Employment Requirements
Employment Requirements:The person selected for hire will be required to complete the following pre-employment requirements:
Submit to and successfully pass DOJ live scan/fingerprinting. Cost of live-scan services to be borne by candidate.Sealed official transcript(s) in envelope from institution or electronic copies emailed directly from institution (for positions with higher education requirement)Tuberculosis (TB) risk assessmentOther pre-employment requirements may be required depending on the position (i.e. certifications or licenses; see job posting qualifications section for details).Successful completion of all pre-employment requirements is mandatory to be eligible for employment. These requirements are in accordance with the San Bernardino Community College District's
This position is not eligible for full-time benefits.