Director of Operations - Commercial

About Us:One of the reasons why we are the nation’s leading parking management expert is because we recognize that “people” are what makes our company successful. It is this recognition that serves as the foundation and building block for our continued growth and success. Having been in business for over 72+ years, we understand what it means to earn “Every Thank You,” which is treating our clients, partners, guests, and team members with utmost respect and courtesy. As one of the largest privately held management companies, we have the experience, passion, and the know-how to withstand the test of time and to disrupt the new marketplace with exploding new technologies.Culture:We have a strong, distinctive culture – a culture that is heavily influenced by a shared vision, style, and values. Our company values are the glue that binds our business, clients, and team members. There are some common traits that contribute to our unique culture. Clear values, caring, loyalty, humility, and a deep commitment to community are just a few of them. These characteristics often steer our decision-making and define the way we treat our customers, clients, suppliers, and team members. We guard these values and attributes fiercely.About the Position:As the Director of Parking Operations at Ace, you will play a key leadership role in overseeing all parking-related activities within the organization. Your primary responsibility will be to lead and manage the parking division while upholding our core values of accountability, communication, family, exceptional service, and profitability.AccountabilityOversee daily operations and ensure that operational targets are met.Develop and implement operational policies and procedures that improve efficiency and productivity.Recruit, mentor, and lead a team of parking professionals, fostering a culture of accountability and family within the division.Identify potential risks and develop strategies to mitigate them.Ensure strict adherence to all parking regulations, permits, and safety standards, with a strong commitment to accountability.CommunicationOversee the implementation and maintenance of cutting-edge parking technology systems to enhance efficiency and communication.Maintain open and transparent communication channels within the department and across the organization, facilitating collaboration and alignment with our core values.Collaborate with cross-functional teams to optimize processes and improve customer satisfaction.FamilyFoster a sense of unity and collaboration within the event management team.Support and mentor team members, promoting professional growth and development.Embrace a culture of inclusivity, respect, and teamwork.Exceptional serviceEnsure an outstanding customer experience by setting and maintaining high service standards, promptly addressing customer inquiries and feedback, and resolving issues with empathy and effectiveness.Monitor and measure customer satisfaction to drive continuous improvement.ProfitabilityManage budgets and allocate resources effectively to achieve operational targets.Monitor and analyze operational data using industry-standard metrics to identify trends and opportunities for improvement.Develop and implement systems to track and manage inventory, logistics, and supply chain processes.Prepare reports on operational performance and provide recommendations for improvementAbout YOU:The ideal candidate will have a strong background in operations management, exceptional interpersonal skills, and a proven track record of effective leadership in a fast-paced environment.Bachelor's degree in Business Administration, Management, or a related field (Master's preferred).Proven experience in parking operations or related field, with a track record of success in leadership roles.Strong financial management skills.Excellent communication and interpersonal skills.Proficiency in parking technology and systems.Knowledge of local parking regulations and compliance requirements.What We Can Offer You for All Your Hard Work:Compensation Range: $90,000 - $100,000 DOEMedical, dental, vision, life insurance coverageFlexible Spending Accounts401kVacation/SickHolidayDiscount programsAce Parking is committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. As part of this commitment, Ace Parking will ensure that persons with disabilities are provided reasonable accommodation. If reasonable accommodation is needed, please email: Memberservices@aceparking.com describing the accommodation.

#J-18808-Ljbffr