Regal Medical Group
Member Liaison
Regal Medical Group, Northridge, California, us, 91329
Job Description
Position Summary:
They will be responsible for member outreach and retention, overall patient experience and acts as a resource for members . Is available to help patients understand the medical group practice as well as select the appropriate primary care provider. Assists in capturing correct patient demographics and insurance information for the practice. Functions as a resource to facilitate patient care needs in the clinic and acts as part of the patient experience team.
Essential Duties and Responsibilities include the following:
Assists in contacting all new and current members to facilitate their careEducates Medical Group members on their health care teamAssists with any concern or issues regarding customer service; including feedback regarding the office and/or PCP visit, changing PCP, referral process, resources etc.Provides service recovery by facilitating member’s needs by working directly with appropriate Office Manager and staffMeets one on one with members to educate and support them whenever possibleMay assist patients with various appointments and schedulingConducts patient experience initiatives as neededMaintains routine communications with members providing timely follow up to ensure issues are resolvedEducates members on clinic processes and programsOther duties as assigned by managementThe pay range for this position at commencement of employment is expected to be between $25.00 - $27.00 per hour; pending on multiple individualized factors, including market location, job-related knowledge, licensure, skills, and experience.
The total compensation package for this position may also include other elements, including a sign-on bonus and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered.
Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
As one of the fastest growing Independent Physician Associations in Southern California, Regal Medical Group, Lakeside Community Healthcare Affiliated Doctors of Orange County, offers a fast-paced, exciting, welcoming and supportive work environment. Opportunities abound, and enterprising, capable, focused people prosper with us. We promote teamwork, nurture learning, and encourage advancement for all of our employees. We want to see you excel, because we believe that your success is our success.
Full Time Position Benefits:
The success of any company depends on its employees. For us, employee satisfaction is crucial not only to the well-being of our organization, but also to the health and wellness of our members. As such, we are firmly dedicated to providing our employees the options and resources necessary for building security and maintaining a healthy balance between work and life.
Our dedication to our staff is evident in our comprehensive benefits package. We offer a very generous mixture of benefits, including many employer-paid options.
Health and Wellness:
Employer-paid comprehensive medical, pharmacy, and dental for employeesVision insuranceZero co-payments for employed physician office visitsFlexible Spending Account (FSA)Employer-Paid Life InsuranceEmployee Assistance Program (EAP)Behavioral Health ServicesSavings and Retirement:
401k Retirement Savings PlanIncome Protection InsuranceOther Benefits:
Vacation TimeCompany celebrationsEmployee Assistance ProgramEmployee Referral BonusTuition ReimbursementLicense Renewal CEU Cost Reimbursement ProgramBusiness-casual working environmentSick daysPaid holidaysMileageEmployer will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the LA City Fair Chance Initiative for Hiring Ordinance.
Requirements
Education and/or Experience:
Successful completion of High School with Diploma, Bachelor’s Degree PreferredMinimum 3-4 years’ experience in health care or social services sectorsExcellent verbal, written, and interpersonal communication skillsProficient at Microsoft Office productsAbility to work independentlyBi-lingual Spanish /Armenian requiredMust successfully pass language skills testTravel Required with the ability to travel throughout Los Angeles, San Fernando Valley, Santa Clarita, Simi Valley and Ventura County
Position Summary:
They will be responsible for member outreach and retention, overall patient experience and acts as a resource for members . Is available to help patients understand the medical group practice as well as select the appropriate primary care provider. Assists in capturing correct patient demographics and insurance information for the practice. Functions as a resource to facilitate patient care needs in the clinic and acts as part of the patient experience team.
Essential Duties and Responsibilities include the following:
Assists in contacting all new and current members to facilitate their careEducates Medical Group members on their health care teamAssists with any concern or issues regarding customer service; including feedback regarding the office and/or PCP visit, changing PCP, referral process, resources etc.Provides service recovery by facilitating member’s needs by working directly with appropriate Office Manager and staffMeets one on one with members to educate and support them whenever possibleMay assist patients with various appointments and schedulingConducts patient experience initiatives as neededMaintains routine communications with members providing timely follow up to ensure issues are resolvedEducates members on clinic processes and programsOther duties as assigned by managementThe pay range for this position at commencement of employment is expected to be between $25.00 - $27.00 per hour; pending on multiple individualized factors, including market location, job-related knowledge, licensure, skills, and experience.
The total compensation package for this position may also include other elements, including a sign-on bonus and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered.
Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
As one of the fastest growing Independent Physician Associations in Southern California, Regal Medical Group, Lakeside Community Healthcare Affiliated Doctors of Orange County, offers a fast-paced, exciting, welcoming and supportive work environment. Opportunities abound, and enterprising, capable, focused people prosper with us. We promote teamwork, nurture learning, and encourage advancement for all of our employees. We want to see you excel, because we believe that your success is our success.
Full Time Position Benefits:
The success of any company depends on its employees. For us, employee satisfaction is crucial not only to the well-being of our organization, but also to the health and wellness of our members. As such, we are firmly dedicated to providing our employees the options and resources necessary for building security and maintaining a healthy balance between work and life.
Our dedication to our staff is evident in our comprehensive benefits package. We offer a very generous mixture of benefits, including many employer-paid options.
Health and Wellness:
Employer-paid comprehensive medical, pharmacy, and dental for employeesVision insuranceZero co-payments for employed physician office visitsFlexible Spending Account (FSA)Employer-Paid Life InsuranceEmployee Assistance Program (EAP)Behavioral Health ServicesSavings and Retirement:
401k Retirement Savings PlanIncome Protection InsuranceOther Benefits:
Vacation TimeCompany celebrationsEmployee Assistance ProgramEmployee Referral BonusTuition ReimbursementLicense Renewal CEU Cost Reimbursement ProgramBusiness-casual working environmentSick daysPaid holidaysMileageEmployer will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the LA City Fair Chance Initiative for Hiring Ordinance.
Requirements
Education and/or Experience:
Successful completion of High School with Diploma, Bachelor’s Degree PreferredMinimum 3-4 years’ experience in health care or social services sectorsExcellent verbal, written, and interpersonal communication skillsProficient at Microsoft Office productsAbility to work independentlyBi-lingual Spanish /Armenian requiredMust successfully pass language skills testTravel Required with the ability to travel throughout Los Angeles, San Fernando Valley, Santa Clarita, Simi Valley and Ventura County