Team Gillman
Business Development Center (BDC) Representative
Team Gillman, Houston, Texas, United States, 77246
Experienced - Business Development Center (BDC) Representative
The Business Development Center Representative is responsible for receiving all incoming sales calls, establishing relationships with customers and scheduling appointments for the Sales Associates.
The BDC Representative interacts daily with the BDC Manager, Sales Associates, Sales Managers, support staff and customers.
ResponsibilitiesReceiving inbound sales phone calls and leadsIdentifying the client's needs and scheduling appointmentsPlacing outbound phone calls to potential leadsEnsuring all clients concerns are addressed prior to appointment date such as cost, warranty questions, appointment duration, etcContacting clients prior to appointment date to confirm appointmentMailing marketing letters to provided leadsFollowing up post visit to ensure customer satisfactionRequirements
High school diploma or equivalentMus have dealership experience - based on experience an aggressive pay plan will be discussedExcellent oral, written and interpersonal communication skillsExtensive customer service, sales, or telemarketing backgroundComputer literacy, strong organizational and follow-up skillsAbility to read and comprehend instructions and informationExcellent problem solving skillsExcellent Social Media Skill: Facebook, Twitter, Instagram, SnapchatProficient in Text MessagingAble to use YouTube for Video PostingEducation and/or Experience
High School Diploma or GED; or one to two years related experience and/or training; or equivalent combination of education and experience. Looking for candidates with dealership experience and experience with subprime.
Benefits
In addition to career-long personal development, our associates enjoy a number of benefits, including:
Full health benefits (medical, dental, vision, life)401k Retirement savings plan with company matchEmployee discountsDrug Free Work EnvironmentEqual Opportunity EmployerExcellent pay plan with performance bonuses
About Our Dealership (Team Gillman)
Since 1938 and with over 70 years of success, Team Gillman has been a family-owned and operated group of automobile dealerships. The business was founded by Frank Gillman when the first dealership opened on Milam Street in downtown Houston. Frank's son, Ramsay Gillman, continued and expanded the business his father started with a constant emphasis on customer service and satisfaction.
Now, owned and operated by Ramsay's son Chris Gillman, Team Gillman has dealerships in Houston & Rosenberg representing Acura, Honda, Subaru and Mazda. Success has not altered the organization's founding principle. Every employee in every Team Gillman dealership knows customer service is paramount. And, they understand continued prosperity, as well as future growth, depends upon maintaining this long-established tradition of excellence.
The Business Development Center Representative is responsible for receiving all incoming sales calls, establishing relationships with customers and scheduling appointments for the Sales Associates.
The BDC Representative interacts daily with the BDC Manager, Sales Associates, Sales Managers, support staff and customers.
ResponsibilitiesReceiving inbound sales phone calls and leadsIdentifying the client's needs and scheduling appointmentsPlacing outbound phone calls to potential leadsEnsuring all clients concerns are addressed prior to appointment date such as cost, warranty questions, appointment duration, etcContacting clients prior to appointment date to confirm appointmentMailing marketing letters to provided leadsFollowing up post visit to ensure customer satisfactionRequirements
High school diploma or equivalentMus have dealership experience - based on experience an aggressive pay plan will be discussedExcellent oral, written and interpersonal communication skillsExtensive customer service, sales, or telemarketing backgroundComputer literacy, strong organizational and follow-up skillsAbility to read and comprehend instructions and informationExcellent problem solving skillsExcellent Social Media Skill: Facebook, Twitter, Instagram, SnapchatProficient in Text MessagingAble to use YouTube for Video PostingEducation and/or Experience
High School Diploma or GED; or one to two years related experience and/or training; or equivalent combination of education and experience. Looking for candidates with dealership experience and experience with subprime.
Benefits
In addition to career-long personal development, our associates enjoy a number of benefits, including:
Full health benefits (medical, dental, vision, life)401k Retirement savings plan with company matchEmployee discountsDrug Free Work EnvironmentEqual Opportunity EmployerExcellent pay plan with performance bonuses
About Our Dealership (Team Gillman)
Since 1938 and with over 70 years of success, Team Gillman has been a family-owned and operated group of automobile dealerships. The business was founded by Frank Gillman when the first dealership opened on Milam Street in downtown Houston. Frank's son, Ramsay Gillman, continued and expanded the business his father started with a constant emphasis on customer service and satisfaction.
Now, owned and operated by Ramsay's son Chris Gillman, Team Gillman has dealerships in Houston & Rosenberg representing Acura, Honda, Subaru and Mazda. Success has not altered the organization's founding principle. Every employee in every Team Gillman dealership knows customer service is paramount. And, they understand continued prosperity, as well as future growth, depends upon maintaining this long-established tradition of excellence.