J. Allen Automotive
Service BDC Agent - J. Allen Automotive
J. Allen Automotive, Gulfport, Mississippi, United States, 39500
Service BDC Agent - J. Allen Ford
The Service BDC Agent is responsible for receiving all incoming sales calls, establishing relationships with customers and scheduling appointments for the Sales Associates.
The BDC Agent interacts daily with the BDC Manager, Sales Associates, Sales Managers, support staff and customers.
ResponsibilitiesReceiving inbound sales phone calls and leadsIdentifying the client's needs and scheduling appointmentsPlacing outbound phone calls to potential leadsEnsuring all clients concerns are addressed prior to appointment date such as cost, warranty questions, appointment duration, etcContacting clients prior to appointment date to confirm appointmentMailing marketing letters to provided leadsFollowing up post visit to ensure customer satisfactionRequirements
High school diploma or equivalentExcellent oral, written and interpersonal communication skillsExtensive customer service, sales, or telemarketing backgroundComputer literacy, strong organizational and follow-up skillsAbility to read and comprehend instructions and informationExcellent problem solving skillsEducation and/or Experience
High School Diploma or GED; or one to two years related experience and/or training; or equivalent combination of education and experience.
Benefits Offered:
MedicalDentalVision401(k)Basic and Additional Life InsuranceAccident & Critical Illness InsurancePaid TrainingShort Term DisabilityReferral ProgramPaid Time Off (PTO)
About Us
J. Allen Automotive is interested in finding talented individuals who are looking for a rewarding and challenging career in the automotive industry. We offer an excellent benefit package and a great working environment with many different employment opportunities ranging from sales to service to leadership. If you want to set yourself apart from the ordinary routine of the average job, possess the unique ability to consistently provide outstanding customer service, and have a dedication to excellence.
Apply today!
The Service BDC Agent is responsible for receiving all incoming sales calls, establishing relationships with customers and scheduling appointments for the Sales Associates.
The BDC Agent interacts daily with the BDC Manager, Sales Associates, Sales Managers, support staff and customers.
ResponsibilitiesReceiving inbound sales phone calls and leadsIdentifying the client's needs and scheduling appointmentsPlacing outbound phone calls to potential leadsEnsuring all clients concerns are addressed prior to appointment date such as cost, warranty questions, appointment duration, etcContacting clients prior to appointment date to confirm appointmentMailing marketing letters to provided leadsFollowing up post visit to ensure customer satisfactionRequirements
High school diploma or equivalentExcellent oral, written and interpersonal communication skillsExtensive customer service, sales, or telemarketing backgroundComputer literacy, strong organizational and follow-up skillsAbility to read and comprehend instructions and informationExcellent problem solving skillsEducation and/or Experience
High School Diploma or GED; or one to two years related experience and/or training; or equivalent combination of education and experience.
Benefits Offered:
MedicalDentalVision401(k)Basic and Additional Life InsuranceAccident & Critical Illness InsurancePaid TrainingShort Term DisabilityReferral ProgramPaid Time Off (PTO)
About Us
J. Allen Automotive is interested in finding talented individuals who are looking for a rewarding and challenging career in the automotive industry. We offer an excellent benefit package and a great working environment with many different employment opportunities ranging from sales to service to leadership. If you want to set yourself apart from the ordinary routine of the average job, possess the unique ability to consistently provide outstanding customer service, and have a dedication to excellence.
Apply today!