Taylor Morrison
Online Sales Manager (Remote)
Taylor Morrison, Folsom, California, United States, 95630
Job Description SummaryThe Online Sales Manager will maximize online and website tools to provide our customers with a first-rate experience understanding that the website is where our customers begin their purchasing decision. This role sets the tone for who Taylor Morrison is as a company and provides the first opportunity for our customers to truly experience “Love the Customer”. This is accomplished by representing our company in a professional manner both in speech and written correspondence. The primary focus of this position is work with incoming phone and online leads. The Online Sales Manager will determine the best community for our customer based on lifestyle, needs, and budget and schedule an appointment with the goal of this appointment converting to a sale.The purpose of this role is the extension of the onsite sales team. This role requires a monthly sales commitment as the Online Sales Team provides a service to the division sales teams by delivering qualified online leads to result in a sale. The Online Sales Manager spends time wisely by prioritizing and identifying the lead sources resulting in the highest return on time investment. The Online Sales Manager responds quickly to leads, understanding each minute is critical. The faster we contact a lead the higher chance we have of conversion to an appointment and sale. In prioritizing, the Online Sales Manager will utilize the Online Sales Specialist and/or Online Sales Associate to increase responsiveness and enhance the customer experience. The Online Sales Manager is responsible for providing feedback to division and marketing teams to stay abreast of lead quality and marketing initiatives to increase and enhance lead quality.Job DetailsWhat You’ll DoWe trust that as an
Online Sales Manager
you will:Take ownership of all leads generated through incoming calls, new community openings, Taylor Morrison website, company marketing campaigns, social media, MLS, and third-party listing sites (Zillow, BDX, etc.) to ensure an elevated customer experience.Manage all incoming calls leads with a sense of urgency and speed to lead.Meet or exceed monthly sales contribution commitment.Qualify leads utilizing Taylor Morrison’s Heart of the Home Sales Training and Online Sales Scorecard.Determine customers, motivation, timeframe, and ability and document in Salesforce.Provide consistent follow-up to leads with the goal of setting an appointment with a Community Sales Manager (CSM).Schedule onsite appointments, communicate expectations and complete the Online to Onsite handoff.Maintain a comprehensive knowledge of product, community information and available inventory for all communities you serve.Maintain an understanding of Mortgage Lending Basics.Utilize Salesforce to ensure accurate, timely customer information is entered and managed.Follow-up with outbound prospecting with new and existing leads.Build and maintain relationships with Division Sales, Marketing and Leadership Teams.Attend In-Person Sales Rallies, division events and Online Sales Conference(s), biannual travel may be required.Present Online Sales statistics and accomplishments to leadership, marketing, and sales.Maintain and submit weekly/monthly reports.Sound Like You?Current Active CA Real Estate license (required)Must reside in the Sacramento area for this remote opportunity.Minimum 3 years onsite and or online selling experience is encouragedWeekday and weekend availabilityCustomer service oriented and personableProven email, text, video message, and phone communication skillsSales contact management database experienceSolid organizational, planning and managing skillsAn ability to maintain focus while working in an unstructured environment without daily supervisionMust have a private workspace free from noise and distractionHigh Speed Internet with a proper workstation to support required computer equipmentAbility to balance multiple tasks and manage timeMust be able to learn and follow a proven sales processPersistent and ConsistentProficient in Microsoft Office ApplicationsWill Have Responsibilities Such AsInterviewing, selecting, and training employeesAppraising productivity; handling employee grievances or complaints, or disciplining employeesDetermining work techniques and skillsets neededApportioning work among employees, organizing technology departmentPlanning budgets for business prioritiesMonitoring work for legal or regulatory complianceProviding for safety and security of the workplaceEssential FunctionsSuccessful job applicants will be able to perform these functions. Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions.Hybrid Work EnvironmentAdhere to scheduleAbility to oversee direct reports daily and provide guidance as neededAbility to access, input, and retrieve information from a computer and/or electronic deviceAbility to have face to face conversations with customers, co-workers and higher level managerAbility to sit or stand for long periods of time and move around work environment as neededAbility to operate a motor vehicleComply with company policies and procedurePhysical DemandsMust be able to able to remain in a stationary position up to 50% of the timeThe ability to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 poundsCompensationFLSA Status: Non-Exempt$21.85-$30.03/HRCommission EligibleTaylor Morrison experience and/or successful completion of training program may override required education and/or experience requirement.Job descriptions are not intended as, nor should be construed to be, exhaustive lists of all responsibilities, skills, efforts, or working conditions associated with a job. They are intended to be accurate reflections of those principal job duties and responsibilities essential for making fair pay decisions about the job.Taylor Morrison is an equal opportunity employer. Taylor Morrison does not discriminate against any candidate or employee on the basis of race, national origin, sex, marital status, sexual orientation, age, disability, religion or veteran statusBenefits Of Working With Taylor MorrisonWe are looking for dedicated professionals that share our values of putting the customer - and their needs - first. In addition to a great team atmosphere, career development and advancement opportunities, we offer full-time employees an extensive benefits package, to include:Competitive CompensationHealth Care - Medical/Dental/Vision/Prescription Drug Coverage401(k) with Company Matching ContributionsFlexible Spending AccountsDisability ProgramsEmployee & Dependent Life InsuranceVacation & Company HolidaysTuition ReimbursementEmployee Home Purchase Rebate ProgramHome Mortgage ProgramEmployee Assistance Program (EAP)
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Online Sales Manager
you will:Take ownership of all leads generated through incoming calls, new community openings, Taylor Morrison website, company marketing campaigns, social media, MLS, and third-party listing sites (Zillow, BDX, etc.) to ensure an elevated customer experience.Manage all incoming calls leads with a sense of urgency and speed to lead.Meet or exceed monthly sales contribution commitment.Qualify leads utilizing Taylor Morrison’s Heart of the Home Sales Training and Online Sales Scorecard.Determine customers, motivation, timeframe, and ability and document in Salesforce.Provide consistent follow-up to leads with the goal of setting an appointment with a Community Sales Manager (CSM).Schedule onsite appointments, communicate expectations and complete the Online to Onsite handoff.Maintain a comprehensive knowledge of product, community information and available inventory for all communities you serve.Maintain an understanding of Mortgage Lending Basics.Utilize Salesforce to ensure accurate, timely customer information is entered and managed.Follow-up with outbound prospecting with new and existing leads.Build and maintain relationships with Division Sales, Marketing and Leadership Teams.Attend In-Person Sales Rallies, division events and Online Sales Conference(s), biannual travel may be required.Present Online Sales statistics and accomplishments to leadership, marketing, and sales.Maintain and submit weekly/monthly reports.Sound Like You?Current Active CA Real Estate license (required)Must reside in the Sacramento area for this remote opportunity.Minimum 3 years onsite and or online selling experience is encouragedWeekday and weekend availabilityCustomer service oriented and personableProven email, text, video message, and phone communication skillsSales contact management database experienceSolid organizational, planning and managing skillsAn ability to maintain focus while working in an unstructured environment without daily supervisionMust have a private workspace free from noise and distractionHigh Speed Internet with a proper workstation to support required computer equipmentAbility to balance multiple tasks and manage timeMust be able to learn and follow a proven sales processPersistent and ConsistentProficient in Microsoft Office ApplicationsWill Have Responsibilities Such AsInterviewing, selecting, and training employeesAppraising productivity; handling employee grievances or complaints, or disciplining employeesDetermining work techniques and skillsets neededApportioning work among employees, organizing technology departmentPlanning budgets for business prioritiesMonitoring work for legal or regulatory complianceProviding for safety and security of the workplaceEssential FunctionsSuccessful job applicants will be able to perform these functions. Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions.Hybrid Work EnvironmentAdhere to scheduleAbility to oversee direct reports daily and provide guidance as neededAbility to access, input, and retrieve information from a computer and/or electronic deviceAbility to have face to face conversations with customers, co-workers and higher level managerAbility to sit or stand for long periods of time and move around work environment as neededAbility to operate a motor vehicleComply with company policies and procedurePhysical DemandsMust be able to able to remain in a stationary position up to 50% of the timeThe ability to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 poundsCompensationFLSA Status: Non-Exempt$21.85-$30.03/HRCommission EligibleTaylor Morrison experience and/or successful completion of training program may override required education and/or experience requirement.Job descriptions are not intended as, nor should be construed to be, exhaustive lists of all responsibilities, skills, efforts, or working conditions associated with a job. They are intended to be accurate reflections of those principal job duties and responsibilities essential for making fair pay decisions about the job.Taylor Morrison is an equal opportunity employer. Taylor Morrison does not discriminate against any candidate or employee on the basis of race, national origin, sex, marital status, sexual orientation, age, disability, religion or veteran statusBenefits Of Working With Taylor MorrisonWe are looking for dedicated professionals that share our values of putting the customer - and their needs - first. In addition to a great team atmosphere, career development and advancement opportunities, we offer full-time employees an extensive benefits package, to include:Competitive CompensationHealth Care - Medical/Dental/Vision/Prescription Drug Coverage401(k) with Company Matching ContributionsFlexible Spending AccountsDisability ProgramsEmployee & Dependent Life InsuranceVacation & Company HolidaysTuition ReimbursementEmployee Home Purchase Rebate ProgramHome Mortgage ProgramEmployee Assistance Program (EAP)
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